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January 2024 by Stacy P.
Classes are amazing! Marla, Kathy,Stephanie and Sandie are awesome! Ask to get a pass to try a few classes, you will be hooked! They are the best teachers you can find in Simi Valley! OH!!!! and the new owner!!! The gym is so much more welcoming with Kathy as the manager, YAY! and Carlos as the new owner!
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September 2023 by Megan White
Good equipment, but it seems like they’ve set up their cancellation policy in order to squeeze their customers for money. Since June, I’ve emailed 2-3 times, called 3 times, and left 2 voicemails trying to cancel since I’m no longer in the country. They *did not* respond to these and kept charging me each month. In August they finally answered and told me about the “in person cancellation” rule. Thanks to my mom for going in person to argue, they finally cancelled it (on her second visit, since on her first visit they told her that only a manager could approve a cancellation and surprise, surprise, no manager was there that day). No refund, since the contract says the cancellation must be done in person. And you bet they are going to charge me next month too because of the 30-day notice rule.Since it’s likely Jeremy or someone will comment back to this saying it’s all in the contract along with some other excuse: my point is it would of been nice to email or call back regarding my many cancellation requests, instead of just continuing to charge me for months. :)
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September 2023 by jennifer rushing
Manager is one of the rudest people I have ever dealt with in a customer service roll. Read the fine print, they will not let you cancel, they will avoid you at all costs to make it almost impossible to cancel. Horrible customer service, and down right sneaky. Go to any other gym besides this one.
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September 2023 by Angel
There cancellation policy SUCKS Don't go here unless you wanna spend an arm and a leg and get no help with cancelling your membership
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September 2023 by Linnea D.
If I could give zero stars I would. Manager is awful and they do everything to delay a cancellation request. Signing up is easy but cancelling is like giving birth, long labor and painful.
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August 2023 by Fred S.
They aren't concerned with lifetime customer value. Cancelation politics are confusing on purpose.
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August 2023 by thomas ditty
Great place to workout. Not a meat market. Members there to workout...not show off. Jeremy and Josh both helpful and pleasant. Very clean gym. Good job boys.
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July 2023 by kevin christensen
Money scamI called a 6 weeks ago to cancel. Was told by a nice friendly employee that he would take care of the cancellation. The following month, I received a charge on my card. I immediately called and spoked to Isabel (who was rude) and she stated that my membership has not been canceled. I then ask Isabel if she will help with the issue since I cancelled last month. She informed me that she cannot help me and I need to do the cancellation in person. I informed her that I had moved and this was very inconvenient. So she passes it to Jeremy her boss. In a text, he says I can write a letter and mail it. I realize that this is just to spread the time out. So I called again and asked to speak to Jeremy was told he leaves at three. The next morning I decided to go in the store making an extra 45 minute drive before I have to go to work at nine l. I get to Islands Gym at 8:00 this morning and I’m told by Isabel I can’t cancel until the manager gets there at 10:30. I WAS IN THE GYM PHYSICALLY AND WAS DENIED CANCELING!
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July 2023 by Bonnie Sanchez
Went to this morning to get a quote on their membership waited in the front desk for over 5 mins and no one came out to help me so I ask a member if theirs anyone in the front was told that their in the office was nice enough to offer to get them I said don’t bother I’m pretty they saw me standing here and they still didn’t come out very disappointed! I was recommended this place was excited but now left a bad taste ? off to planet fitness gym to get some quote!
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July 2023 by Kevin C.
Money scam I called a 6 weeks ago to cancel. Was told by a nice friendly employee that he would take care of the cancellation. The following month, I received a charge on my card. I immediately called and spoked to Isabel (who was rude) and she stated that my membership has not been canceled. I then ask Isabel if she will help with the issue since I cancelled last month. She informed me that she cannot help me and I need to do the cancellation in person. I informed her that I had moved and this was very inconvenient. So she passes it to Jeremy her boss. In a text, he says I can write a letter and mail it. I realize that this is just to spread the time out. So I called again and asked to speak to Jeremy was told he leaves at three. The next morning I decided to go in the store making an extra 45 minute drive before I have to go to work at nine l. I get to Islands Gym at 8:00 this morning and I'm told by Isabel I can't cancel until the manager gets there at 10:30. I WAS IN THE GYM PHYSICALLY AND WAS DENIED CANCELING! Side note I have had no actual conversation with the owner as he is avoiding me and hiding behind his young employees.
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March 2023 by Kelly S.
Read the fine print before visiting this gym. They are much more interested in your money than client service. They have a very harsh & expensive cancelation fee, even given special circumstances. I attended only 3 classes and ended up paying $400 for that. Not my kind of place and I won't be back. I don't like giving bad reviews but wish I had been warned ahead of time of the culture of this place.
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November 2022 by Jonathan G.
DO NOT GO HERE! This gym is alright for what they offer, but it's the customer service and cancellation process that is the problem. ITS A SCAM! Get this, IM A TEEN, who needs to cancel his membership because I'm not gonna be living here anymore. The Manager Jeremy was talking to me like I don't know anything about the contract instead of politely informing me (very rude), I let him know that there is no point in me paying for a membership anymore since I'm gonna be moving soon, so I want to pause and cancel it, I don't mind the fees I just want to leave this gym and it's fees by the end of this year. Then he tells me I HAVE TO SHOW HIM PROOF that I'm moving when I come cancel the membership on Friday..... so I tell him how am I suppose to do that, IM JUST A TEEN I don't have anything to do with the moving situation financially. After the phone call it hits me, he is trying everything in the world just to get more money, to get me to stay anyway possible, even if it's for another month. Like if I say I want to cancel a membership, how hard is that, I don't need to show them anything if I want to cancel it, they just need my cancellation payment and signature that's it. Just because I say I'm moving doesn't mean you need to know WHEN, WHERE, AND WITH WHO I'll be moving with, like are you actually serious right now???? How ridiculous.....Jeremy is literally the worst, I've never met him once and it was my first time meeting him on this phone call and man am I infuriated. Im coming Friday and I'm not bringing anything but the cancellation money cause that's all they want is your money!!!!! I'll never come back after talking to a "Manager" like that.
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November 2022 by Jan M.
Gym is ok but watch out with the hidden fees and charges. Do not trust this place or management. Small gym not cleaned very often. The owner will do anything to not let you out of the contract even if you move.
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November 2022 by ask me
Great choice of equipment . Not to big not to small. Best feature they sell monthly memberships. In oTher words if you are in town for an extended visit, you can buy a membership for 50- a month with no obligation. Dont know of any other gym that will do that!!
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September 2022 by Carolyn D.
I love the small, neighborhood feel of this gym. Clean facility and friendly staff....I'm a fan!
