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January 2024 by Daniel Preece
I'm giving two stars because I've used Jim's tires one other time and their performance/customer service was great. The missing three stars are because they do not remove the old weights from tires before balancing them and my wheels were not bent.Today, I dropped off two 205/55/R16 tires/wheels, did not leave the vehicle, and asked for the cheapest set to replace them. I was told a turnaround time of one hour to two hours.I retuned two hours later and my tires were still sitting out front where I had left them. I asked the guy inside for a guesstimate on when they would be done and he explained that the 1-2 hours was the install time and not how long it would be until they were done.After three and a half hour I got my tires back and went home to put them on my car to find that the weights installed were rubbing on the calipers and I had to take the tires back. The original weights were still on, in the correct place for the wheels.The issue for me is when I retuned, I asked the service worker why they didn't remove the old weights and he said that is not normal to remove the old weights. I asked him again and he said "we can remove the old weights but they help keep the wheel balanced."That rubbed me wrong and prompted the review. They were great once they saw me taking pictures of my tires and even cleaned the wheels and tires.- DanPhoto info: Red - old weights, yellow - weights added and removed, green - final weights.
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January 2024 by Nino Frkanec
There is absolutely no reason to go to anywhere other than Jim's for your tire needs in Simi Valley. Support a shop that has been in Simi since there was a Simi. Their customer service is second to none. You will not be disappointed.
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January 2024 by ines de nardo
Very professional and helpful. Had a slow leak in my tire from a screw and they fixed it and at no charge. It was unexpected!!! Will definitely go back if I need any other service.I was given an approximate time frame to have it fixed and I was checked out at the time as promised. I highly recommend this place. They have been consistently professional, friendly, and have provided top notch customer service. Thanks guys!!
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January 2024 by sara zepeda
Being a girl, it’s hard to find a place to take your car that you can trust not to upsell you. I took my car here for a routine maintenance and had mentioned that I’d been experiencing a vibration when coming to a stop. They went above and beyond with this service. They didn’t upsell me and they only did what I absolutely needed done at a very reasonable price. And they got rid of the vibration! I will definitely be back and be recommending them to all of my friends and family. Thank you guys!
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December 2023 by Christopher Rubin
The repair service is always great, but they sometimes fall short on the customer service aspects of the business. In being asked to leave my car for service, there was no offer of a ride home, and no one ever called to let me know my car was ready.
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December 2023 by Chad Marshall
Customer service was terrible. Stated they couldn't patch a Tesla tire and I needed to buy a tire for my brand new car. I later researched online that the tire could be patched. Dont go here.
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November 2023 by M W.
Received service from Jim's Tire for the first time this past weekend. This will definitely be my family's go to spot for car needs moving forward. The staff was super friendly, answered all of our questions, and the service was done in a timely manner and everything turned out great.
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November 2023 by Luis Rodriguez
I always do my car service with Jim tires, but not anymore, since Edgar or Raffi are not in charge, the experience in that place is horrible, the new people on the counter are the most slow, lazy and they don't care about the costumers, there was a waiting line!! And he don't even care and keep working at the same speed, even the mechanics are finishing they work before this guy!!! I was waiting for the first time in Jim's over 35 min just to get to the counter, the sad thing it's there was another 2 ladies, waiting after me and they got frustrated and leave the place before me, now I need to find another trustable place to fix my car. So disappointed.
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October 2023 by Kennedy's P.
Not only did they fix our flat tire in a timely manner, BUT THEY WERE SO KIND! My brother had never dealt with a flat tire before and they helped fix things for free! Wonderful service for an amazing value!!
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October 2023 by Samantha D.
I am a single female and nervous about taking my car in fear of getting misquoted. I have finally found a place that is honest and not out for the money. They told me what I needed and don't need after a couple of mis informed places I had already gone too. I feel safe and trust this place.
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October 2023 by Terry T.
If you're looking for an honest, fair, and reputable tire service, look no further. These guys are great. For so many years, they've been the best in town. Thanks again for fixing my tire.
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October 2023 by Aldo P.
These guys are amazing! Haven't been here for service in a few years due to having new cars. Picked up a used truck for kids and these guys shined on a bearing leak! Above and beyond amazing customer service and support!
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September 2023 by Robert D.
I recently had my car serviced here - I needed my brakes to be fixed.The manager, Kyle, took care of me right away, and was very professional and knowledgeable. He assigned Hector to work on the car, and after the quick diagnostic, he explained to me the work that needed to be done, in terms very easy to understand.Hector finished the job in a very short time, and needless to say, I was very pleased with the results. And the best thing is that Kyle charged me a lot less than what I thought, having to do break repairs elsewhere before. I was vey pleased, driving back home, with the way the car performed.I would strongly recommend this place for their curteous, friendly, and professional way that I was treated, but especially for a job well done, in a timely manner, and for the great value that I received for the great work that was done.Thank you Kyle and Hector - I will definitely use your services again!
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August 2023 by Sunil Sehra
Great people. Great Customer Service. Walked in to get my leaky tire checked. Tech quickly checked it; told me there was a nail in there. Took the nail out and refilled tire - All FOR NO CHARGE.
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August 2023 by Iskisk Iskisk
Raffi and his team exhibit an exceptional blend of friendliness, professionalism, and courtesy. I am extremely happy to have recently come across this establishment. The service provided was of remarkable quality, accompanied by excellent value. Their efficiency and swiftness were truly commendable. I recommend them to anyone seeking outstanding service.
