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January 2024 by Andrew L.
Brilliant service. Brilliant staff Spencer Has done an amazing job with this company. I've used there services for a decade!
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December 2023 by Jim R.
LSB provided great service and high quality firearms that exceeded my expectations. The staff was friendly, professional, and knowledgeable answering all my questions about my purchases. Every part of the transaction was laid out for me by the staff making the transaction seamless. I would highly recommend using LSB to anyone in the market for a firearm, great staff, great owner, and great quality firearms.
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November 2023 by Marcelo Quiros
Lock stock & barrel is an online auction house that provides exceptional service. Their staff is very friendly & easy to work with. They don’t sell item in store, it’s all online & they process items at their in store location. They are always very busy so allow yourself some time! Have done business with them over the years and they are always professional. 5 starts for LSB
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October 2023 by Joe P.
After multiple purchases over the last 10 years, I am very disappointed with the service of LSB. It used to be a much better experience. I made an appointment to complete my purchase of a snub nose .38. I arrived and had to wait 45 minutes as they started taking customers on a 1st come 1st serve basis. The young woman I met with was rude, condescending, and just not nice. The revolver had a definite issue with the cylinder release, even after being advertised as excellent condition. The web site states that if you are not satisfied with your purchase you can return it within 30 days. I called to start the return and was told there would be a 25% fee to return the item ( what !!! ). Spencer, you are expanding quickly, bravo. Keep an eye on your business before it deteriorates.
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August 2023 by Alan B.
I don't usually leave mixed reviews, but unfortunately this time I have to. I bought a .50 cva bobcat off of the gun auction ( GunBroker) from lock stock and barrel. The transaction was quick , the guns exterior was beautiful and arrived quickly. With all guns bought through auctions I do know they are use, or new old stock and will have some blemishes.. But this one was perfect. That was until I dug in. The breach plug was seized, the gun was shipped to me loaded and the barrel connecting the side hammer is clogged. I called LS&B to inform them and I talked to a man named Chris who offered me a full refund. I rejected the refund because I want to keep the gun. And then he offered to let me ship it to a gun Smith that he knew in DFW and I accepted. I live in rural Texas in the middle of nowhere so I have no gunsmith around me that works with muzzleloaders. This offer was made a month and a half ago. Now I can't get him to return my call and he is always busy when I call. The customer service at LS&B are very nice people. They are professional and try. But I am really disappointed that the manager would offer such a service and then not have the decency to tell me the truth, that he promised something that he couldn't deliver. Would I buy another gun from them? Probably not.
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July 2023 by Harry Nguyen
Thank you LSB, even though I didn't buy an item from them. They take care of their non-customers the same way they treat their customers. It shows the integrity, the loving and caring people that work there. I really appreciate it! Thank you guys for helping me! You guys are praised for your customer service and it shows!
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January 2023 by Sum D.
Spencer the owner is great! But he is not there much anymore. You will probably have the misfortune of dealing with a douche named Dan. Dan lacks any interpersonal or customer service skill and seems To enjoy rubbing people the wrong way. But they have plenty of business and need someone to run the place, so go in with a lot of patience. You will need it dealing with the douche named Dan.
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December 2022 by Vic R.
I recently used their service to sell a gun. The gun description that was published was a cut and paste job from what I believe was a previous listing, rather than a unique description of the gun I brought in. There happened to be another gun like the one I brought in, that had the exact description, however, the guns were not. Mine was an unfired pistol and the other was obviously used. The description was inaccurate and incomplete. The photos were incomplete also. The gun was pulled from the auction so that the description could be corrected and additional photos included. Some corrections to the description were made, but no additional photos were added. This, I believe, resulted in a lower final bid on the auction and cost both of us. I won't be using them again.
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October 2022 by Jennifer A.
Very polite and knowledgeable staff and owner. Auctions went great and they were able to get the very best prices for the items I brought them. Thank you so much for your help!
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September 2022 by Miss Thoj
A+ EXCELLENT STORE!!! They have guns that you can't find anywhere else. I also like their layaway plan because it help me out alot. My firearms cost over $2000 and they give you 60 days to pay off the firearms. I was able to pay if off within 45 days.
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April 2022 by Eric S.
These people are scammer and they sold me a broken gun and charged me 50% shipping to boot. Make sure you get extra pictures and get the shipping up front. They also get Gunbroker.com to delete negative feedback so people don't see who they really are. They are such high volume that Gunbroker.com caves to them and hurts the customer.
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January 2022 by W W.
Selection galore! If you are looking for particular firearm this is the place where you'll find it. Please keep in mind that when you DROS a firearm at the Simi Valley location you not only have to wait the usual 10 days you then also have to wait an average of 7 days or more after that because since there are no walk ins you have to make an appointment to pick up your firearm but only after the 10 days have passed. I tried to make an appointment to pick up the day I DROS'd but the gatekeeper was not having it. Some of the associates there believe they practice CA law so be careful what documents you bring for the DROS process. What's acceptable at other gun shops are not acceptable at LSB. A quick phone call prior will save you a lot of time and argument. Happy hunting
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January 2022 by Des O'Neill
My purchase was exactly as they stated. Delivery took but 5 days from CA to TN. Best of all were the pics with an accurate, detailed examination of the gun's condition, making my bid confidence high. Thank you, LS&B!
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November 2021 by Austin S.
Supper helpful! They have always treated me fairly. Can't speak highly enough of Dan, very knowledgeable and honest. I would highly recommend for anyone looking to buy or sell.
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October 2021 by Mike
UPDATE: After them reaching out and explaining their side of the situation, I'm willing to give them the benefit of the doubt of the new hire scenario and chalk it up that the new hire was being thrown to the deep end, which is where mistakes always tend to happen. Being the Christian thing to do, I'll reverse my course on initial assessment of overall experience. I will reiterate Dan at LSB is great and being that dealing with him for 90% of the overall transaction should be the deciding factor of any review, so that being the case, a 5-star is the fair choice.
