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February 2024 by Margie Brockert
Monica and FelipeNever in my life have I been so disrespected and rendered completely helpless after 9 days without phone service due to the worst customer service and lack of knowledge ever! Thanks for nothing! Thank God for You Tube.
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November 2023 by P A
Terrible customer service, two separate female employees on two occasions very rude, one called a customer white trash once over a conversation about open borders and illegal aliens.
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November 2023 by Stephanie-L.La'Chocolate Panton
A GREAT ?? ANGEL ? GUY WORKS HERE... METRO IS GREAT W/ OUT THA CONTRACTS & CUSTOMER SERVICE IZ THAA BEST...
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August 2023 by S
Terrible customer service. Unfriendly and not at all helpful. Recommended by a friend for cheap phone plans but you get what you pay for.
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July 2023 by Myrtis Baran
Both reps Monica,and Juan were very helpful! Thank you
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July 2023 by Chin Lang
Horrible service from a short girl and a male name Juan. Both were very unqualified employees, both had no hospitality. Never will go again.
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June 2023 by Omr Jimz
I walked into this store on May 27, 2023 and I had the worst experience of my life, the clerk, (girl). It was the most disgusting service ever that I have had in my life. She was totally unpleasant I have no words to describe her attitudes, at the point that she started hitting with her fist the counter when asked a question regarding their plans available, and phone's prices. I suggest any body who is trying to get a phone line, please don't go to this place, just save yourself of this kind of customer service.
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February 2023 by Kelsey K.
I went in there to help my Uncle switch back the service on his phone. I barely said anything and the woman, who knew nothing about my mood or what I needed put her handed up and told me I needed to calm down lol I looked back at my Uncle who laughed because I was calm. She was the same girl who was rude to my Uncle and Step Dad the day before both in person and on the phone. She was also rude to my Step Dad again on the phone when before we went in the next day. She had purple in her hair and it was in pigtails. She looked like she was annoyed by having to assist and sounded bothered on the phone with having to answer questions. We've since switched my uncle from Metro to AT&T.
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July 2022 by Anthony Murphy
went to get my cracked screen fixed for $30. they were unable to fix it, so they put the old screen on gave it back and now it doesnt work at all!!! they told me i need to send it in for a replaced phone for $100. should have just left the cracked screen on and not even bothered.
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July 2022 by Lil -.
Dont even bother going here. They werent able to activate my phone saying I needed ID and my orginal code and very Rude. But I have activated my phone almost 10+ times since its a family plan and my family has being getting new phones and I have never had this problem. Just go to the one in THOUSAND OAKS they can help you.
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June 2022 by Kristin
Fantastic service
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June 2021 by Alex Trainor
The two girls that were working when I went there were extremely rude. I wouldn’t go there, go to a different metro store.
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September 2020 by Marlon S.
I don't generally care about customer service. This place refused to let me pay my bill because they didn't like my attitude. It cost me money and also created a lot of difficulty for me. I don't ever want to deal with Metro ever again after dealing with this store multiple times
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September 2020 by Marco R.
Great service. Felipe took care of my switch in under 40 minutes. Very knowledgeable, professional, and friendly. VERY happy with my experience there.
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January 2019 by Steve G.
Today I went to the Metro PCS store on Lod Angeles ave and was assisted by Brenda. I was having s technical issue with my phone. Brenda wad very polite and helpful. She knew her products and fixed my issue quickly. I also bought a new screen protector and she helped me by putting it on so I didnt have to. It looks great. Thanks Brenda!
