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March 2024 by Patricia L.
Just returned from this Midas location in Simi Valley and could not be more pleased with the professional and honesty in the care for my car. Jeff Patey, the General Manager, found found critical issues that needed attention. These were not noted by other companies I visited for routine oil changes. Hopefully our Honda Civic will last another 100,000 miles! If you want to be treated fairly and obtain great service for your car, I highly recommend this Midas shop. Plus at reasonable prices!
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December 2023 by Danielle Carrillo Whitmore
I've been taking my car here for years. Never again.I brought my car in for an oil change and to have a noise looked at. My car is an early 2000's vehicle and just this year alone, I have spent thousands on repairs. I have taken my car to this specific location every single time. Shortly after dropping my vehicle off, the owner called to state what I needed repaired and quoted me an amount. My husband was shocked and decided we should call Auto zone and ask for the part cost over the phone. Just to give anyone reading this specifics. The owner quoted me $600 for a refurbished part and $800 for a new part. Those amounts did not include labor. Auto zone sells this exact part new for $182. It's literally 4 weeks before Christmas and I still can't believe the owner of this establishment was going to take advantage of me. Especially since I have already spent a significant amount of money there. I understand everyone is trying to make it out there, but in no way will I have this location fix my car ever again. You lost a customer due to greed!
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October 2023 by Alex O.
I trusted them to service my truck for just an oil change. When it came back, we noticed that something is not the same. After returning the truck over to them, I was told that there was a broken part that would cost us about $800 to fix. Wow, my truck was working one day and it just happen to brak overnight after they did a maintenance to it? Give me break! Anyway, please don't take my word. Bring your car here and find out yourself if this is a good shop or not. As for me, nah I won't bring any of our cars here ever.
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September 2023 by Marcus Olguin
Came in on a weekend right before they were gonna close and still they helped me out that kind of care and looking out for your neighbor in need is greatly appreciated these day easy to say they have a new regular customerthank you very much.Service: Exhaust
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September 2023 by Shelly B.
Best place to get your car serviced!! Excellent service --and after my recent service my car is running even better. Dealership told me I needed a bunch of work on my sons car (boot joint) and Jeff saved me a lot because I didn't need all the things the dealer recommended. Honest and trustworthy!!
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July 2023 by Susan K.
The best review. This business has been so wonderful and convenient. I accidently blew out my rim, and tge wonderful receptionist drove all the way to Santa Clarita and knocked it out of the park to help me fix my vehicle to allow me to drive home to SFV. The employees are so awesome. Especially Jeff. The best car care service. And I extremely trust them so honest and caring!!!!
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July 2023 by B T.
The manager of this place is a complete asshole not only to his customers but to his own employees as well. He refused to change my oil because I wouldn't accept his up-sell to the most expensive oil they had. I came in with a coupon for the oil I wanted and he refused to do it, would only service me if I got the most expensive oil possible and they didn't have a coupon for that oil coincidently. Ended up going to Oil Changers in Simi Valley, just a few streets down. Took only 15 minutes, for exceptional service and the prices are unbeatable. Don't waste your time giving this douche bag Jeff your business who will only try to rob you
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July 2023 by Jordan B.
Manager is a total a-wipe. Many unnecessary and rude comments. Tried to charge me $700 AFTER a "$100 off coupon" for repairs I didn't need after I went in just to get my break pads changed. Women beware Maintenance techs were fast, educated, efficient and helpful. No problem there
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June 2023 by My Collie
My service went well. Car drives great. Open on Saturdays, a big plus for me.
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March 2023 by Mario Solis
I was so appreciative on the care that Jim had for me and my vehicle. If you’re in the area and need some car repairs, get on over here and the team will help make these d*** unexpected car issues a lot easier to deal with. Six out Five stars lol
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March 2023 by Gina Ali
Jeff and the crew are awesome! Been going here for a few years and they are on top of it.
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March 2023 by Symone Cannon
Customer service is important to me. I called Midas to get a little info about what could be going on with my car. I knew that the information I received was going to be a bit vague because they would need my car to be present to know for sure which I could not make happen at the time. Jeff was kind at first and seemed cool but then I called back to double check to be sure I got the information correctly after calling another business. This is when Jeff snapped on me and became a bit condescending in his tone. I don't know anything about cars which is why I try my best to get as much info as I can. This caused me to go in a different direction. I am a kind and understanding person who practices awareness in how I communicate with others and when it comes to customer service, if I'm not giving a snippy tone to you then why is that tone thrown at me. Unacceptable.I'm sure he does well at his job but to be rude was uncalled for.
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March 2023 by Stacy Haughawout
Jeff the owner is seriously reasonable and won’t rip you off. I drive a Mercedes c300 and would rather not go to the dealership so they can charge me triple the amount.Service: Oil change
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February 2023 by Jay Cho
I had to get my front right passenger side cv axle replaced. I was greeted by Jeff and was late to the appointment so I apologize again for that. He took care of the issue and gave me a reasonable price and also gave me a discount which I appreciate. George finished the job within the hour and was finished faster then expected. I also asked a lot of questions and George was very patient in answering all of them. I thank you guys once again for the fast and professional service.Service: General repairs & maintenance
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February 2023 by Jay C.
I had to get my front right passenger side cv axle replaced. I was greeted by Jeff and was late to the appointment so I apologize again for that. He took care of the issue and gave me a reasonable price and also gave me a discount which I appreciate. George finished the job within the hour and was finished faster then expected. I also asked a lot of questions and George was very patient in answering all of them. I thank you guys once again for the fast and professional service.
