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September 2023 by Crystal
I have been going to PBT for years and todays visit was the first where I actually felt like the employee was not only good, but actually incredibly amazing!! Vanity is incredibly kind, friendly, warm, knowledgeable and helpful. I hope she stays with the company because she is a true asset.
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June 2023 by Paulette Dotson
WORST service ever!!!! I have been a member for 2 months paid for 3 and literally tanned maybe 6 times, I have another house in Az and came back went there to tan, first the girl at the front desk looks and acts so miserable like she's being forced to talk. She advised since I have not been there for a month I can only go in for 5 minutes, I advised I have been tanning in another tanning salon, she was soooo rude, rolling her eyes talking with so much attitude, she obviously has no respect for herself or others..She anyways all of a sudden they are going by fed guidelines, when I started they asked me how long I wanted to tan for.I think the manager is a little diva and very disrespectful. Besides being filthy in there I asked to cancel and get my monthly $104 dollars back for the month since I was not able to tan and he advised that he couldn't do that ..surprise..LOL.. Anyways we will see how long this stay's open with No customer service and respect for paying customers.Good Luck Palm Beach...Service: Tanning
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May 2023 by Whitney Reid
Got some good color in 3 weeks . Leah is super knowledgeable and will hook you up without hurting your skin.Rarely do i wait at all.Clean. Friendly . Pricey lotions. But great results .
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April 2023 by Edward Evans
From day one, this place had very inexperienced people and misinformation. Especially, your staff today was very rude. There were two girls working at the front desk. Upon exiting, one staff told me "Have a good day sunshine" (sarcastically), and the other female staff which I heard was laughing really hard when I exited the door. Wow just wow! It appeared it was a retaliation against me when I complained about a situation where I couldn't bring my daughter along with me last week. What unfortunate bad customer service to be laughed at after I exited from the tanning salon today. Calling to cancel subscription pronto!Service: Sunbed tanning
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March 2023 by Audrey S.
Amazing experience, came back home to try out this tanning place, my friend goes her frequently and suggested it because of the great service. Loved Georgia, who helped me so much especially for when picking what shade worked for me. Very organized place and clean. Definitely would come back again. Great place overall.
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March 2023 by Connie E.
I no longer want to continue with the tanning service. From day one, this place had very inexperienced people and misinformation. Especially, your staff today was very rude. There were two girls working at the front desk. Upon exiting, one staff told me "Have a good day sunshine" (sarcastically), and the other female staff which I heard was laughing really hard when I exited the door. Wow just wow! It appeared it was a retaliation against me when I complained about a situation where I couldn't bring my daughter along with me last week. I guess she felt I was too expressive. What unfortunate bad customer service to be laughed at after I exited from the tanning salon today. how rude can they get? Sending a request now for a refund and cancellation.
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December 2022 by Harry P.
Don't waist your money with a company that doesn't care enough to hear feedback from their paying customers.The location staff will not give you a corporate office phone number and if you do the leg work and find the corporate office phone number on Google you'll discover that it's impossible to get in touch with a human to express your concerns.It's truly a disgusting way to do business and gives you an insight into Palm Beach Tan corporate, there philosophy and the disregard for their paying customers.We need to stand up and just say no to companies that treat their customers as ATM machines.
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September 2022 by Breanna Capitanio
Absolutely love this spot. All the girls here are super sweet and friendly, the beds are nice and clean, and they have lots of options as far as what strength UV you’re looking for and how fast you want to get tan. I had an upcoming trip to Italy and didn’t wanna look like a ghost when I got there so I decided I would give this place a shot after reading some reviews comparing it to other places around the area and it seemed like the best option for me. After just five sessions I was noticeably way more tan to the point where my coworkers told me “dang you look tan!” and my husband (who I didn’t tell I was going to tan) told me I looked very bronze and asked me if I got a spray tan lol so the proof is in the pudding as they say! I’ll definitely be going to this place as my regular spot from now on.
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July 2022 by Paddy W.
Been going for years have access to the highest level of beds . I "often" ask if there are any new bulbs in ( especially when I dont see a color difference or i know its been YEARS since they been replaced) . or i ask if they know when they will be getting them? No one seems to have the answers. Sometimes I've been told they know which bubs have the least hours and others times they say they have no idea how many hours are on them ( or only maintenence knows ) . I asked if there was a phone number I could call and they said " I COULD TRY FINDING ONE ? " Are you kidding me ? Then I was told "they could give me a number BUT its just a voice mail ". I said the beds dont seem to be getting me tan , I am only seeing color from the spray . and they said " IT COULD BE THE LOTION ! Well I purchased lotion from you !! ....albeit one of the lower priced bottles but you carry it and sell it. It should work. It always has before " ! So now your saying if i dont by your $175 bottle of lotion your beds dont work ???????. THATS CRAZY. So do i need the highest level or beds ? Or the most expensive lotion ? When i purchased that bed level they never said it wont work good unless you buy $175 lotion. I am not in the practice of leaving bad reviews. The staff is usually nice and helpful. I know the bulb situation is beyond the front desk's control but they should be able to direct me to someone that can answer my questions.
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June 2022 by Ashley B.
This is the third location I've been to. I love West Hollywood and Venice, however this location needs a little retraining. I went in for a mystic and the customer ahead of me booked a bed plus mystic. I waited patiently for my turn. I used the bathroom while waiting 45 minutes. While passing by the room I saw that it was empty. During that 45 minute wait two other customers wanted to use the mystic bed but left because they didn't want to wait. My issue is the associate who booked the mystic room let it sit there empty while the customer used the bed for max time. I could've easily got in my two minute spray, as well as the next two customers THEN the first customer who booked the cocktail would have her turn in the mystic. I don't understand the need to have me wait 45 minutes for an empty room and to lose business from other customers because of it.
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June 2022 by Kiersten F.
Wish I could give it zero stars. Beds do not get new bulbs. Spray tans smell so bad of chemicals to the point you feel like you might have medical issues after.
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June 2022 by Bridget M.
Don't waste your money spray tanning here!!! For the almost $60 cost you can find an airbrush, buy the St. Tropez (my personal favorite) at home kit and get multiple uses, or go literally anywhere else. My spray tan is laughably uneven, even after listening to the machine's directions. Unfortunately, I was traveling and figured based on my prior use of spray tan machines at other franchises this would be a safe bet....I was very wrong. The machine was terrible. I've used other spray tan machines before and have never experienced such an uneven tan. Even applying on my own would have yielded WAY better results . Facility and staff were okay, hence the 2 stars.
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May 2022 by Breanna Ellis
Absolutely love this spot. All the girls here are super sweet and friendly, the beds are nice and clean, and they have lots of options as far as what strength UV you’re looking for and how fast you want to get tan. I had an upcoming trip to Italy and didn’t wanna look like a ghost when I got there so I decided I would give this place a shot after reading some reviews comparing it to other places around the area and it seemed like the best option for me. After just five sessions I was noticeably way more tan to the point where my coworkers told me “dang you look tan!” and my husband (who I didn’t tell I was going to tan) told me I looked very bronze and asked me if I got a spray tan lol so the proof is in the pudding as they say! I’ll definitely be going to this place as my regular spot from now on.
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May 2022 by Farrina Steel
Best tanning salon I’ve ever been to!Beautiful tan every time!Service: Tanning
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May 2022 by Ahmed Y.
I went in with a lot of questions and only reason I signed up and gave them my business is because the lady named Sheila. How professional and yet friendly she is and walked me through all the options and she guided me to figure out exactly how to achieve the results I was looking for. Another happy customer. Thank you :)
