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January 2024 by Pooja N.
Fraudulent activity at this location. I prepaid for balloons to be delivered for my baby shower. They never showed up. Called multiple times, and they claimed the balloons had been delivered and refused to return my money. Never shopping here again, and would not recommend their delivery option. They sold having free delivery to me as a great park, but all it did was cause stress and I never got my balloons.
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September 2023 by Dani D.
Stopped in today to buy a pair of gloves for my teen for Homecoming. Found the perfect pair. We get to the register & she asks the clerk if they are returnable if they don't fit. He says, "Yep." And rings them up, as I'm about to pay, he adds, "Depending on who's working." I said, "Wait. What?" He said as long as they "looked" unopened, they would likely be accepted as a return. I told him we were definitely going to open them & make sure they fit & if they didn't, I would be returning them. He said, "well, you can try." So... no sale. Seriously? Figure out your policy. Really poor shopping experience. I suppose a main reason people keep shopping at Amazon & Walmart, resulting in these stores going bankrupt, is a return policy!!
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April 2023 by Samantha Pitman
So many fun things to choose from. Shopping for baby shower items found things I didn't know I needed. Nice and friendly staff and good prices.
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March 2023 by Richard Malouf
Rude and no helpful employees. Paid for extra lasting helium additive ballon’s fell flat when I got home. Rip off for $50 and to be treated poor by some low life chick. Go elsewhere.
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March 2023 by Tiffany Halsey
Well laid out store. Employees were able to answer my questions. :? Found what I needed. It's not a long line to wait in for checkout.
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March 2023 by Doss L.
Came in a little overwhelmed to start preparing for an Engagement Party next month and Gisselle ( might have spelt it wrong) was such a Absolute Sweetheart and a Great Big Help! It's always a joy to be treated with kindness by people who actually love their job!!! Excellent customer service!!!!
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February 2023 by Denise L.
nice employees and the store has a nice selection for special parties. Pretty good party city
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January 2023 by R R.
cashier is RUDE to costumers.. She's stand like a statue and staring on them! Shame attitude l!
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December 2022 by Bonnie G.
Holly Rocks! A few days before new years a few of our party mates became ill so we had to cancel plans , Holly was so gracious I had a few items labeled 2023 and even though it's a only few days before she still allows the return. That's great customer care. Probably why some of the local stores made it through the pandemic- great customer care is the best a corporation can do during a trying economy to win over loyal customers . I noted my receipt said 7 days prior to the holiday they accept returns . I called and asked if i could return at least the few 2023 themed items and she asked do you have receipt? Yes I do! Again Holly, Thanks for the grace . with covid I've noticed a lot of companies relaxing return policies and other store policies to accommodate customers .Will shophere again and I highly recommend this store .
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August 2022 by Jeremy Goldfield
Be sure when getting balloons that they are filled the day of your eventThe staff is all very young and unprofessional we told them the day of the event and when we wanted to pick them up. When we showed up half the bouquet was sagging on the ground.They said it was our fault that we didn’t get some other option that the staff never offeredWaisted our money
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July 2022 by ILEANA Castillo
This is the place you visit if you need something that you cannot find at Target. There was only one cashier helping and filling out balloons while there were two other decorating an isle with no customers anywhere in the store. Employees don't get it that having a short wait and a pleasant customer experience keeps bringing people back. Again, with other employees in the store, the one filling out my balloons and cashiering,, to no fault of her own is the one that leaves to shop a customer where she can find an item she needs.
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June 2022 by X Z
Apparently they can’t blow up balloons on the spot because there’s a later pick up time.. when they weren’t even busy. There was no other customers in the store. The employees were just standing at the register too.I’ve never had this experience where I had to preorder two balloons and pick up 2 hours later. At other party city, we just walk in and pick whichever balloons we want and that store were much much more busy
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March 2022 by Joe Jung
Everything we needed for the kids are here! Baloons, numbers, cards, table covers, characters, candies, piñatas and more for the party.
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February 2022 by Barbs S.
This review is for Russell only because the cashier with the dark greasy hair was giving wrong information. Russell is a GREAT employee. He was very helpful and guided me to exactly what i needed. I would hire this employee myself. Great job Russell.
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November 2021 by John L.
Wow they have everything you could possibly need for party and gift giving. Except whatever is out of stock, which regrettably was just about everything I needed. But I still found plenty of stuff and the staff was very helpful I have been here before and I will keep coming back
