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March 2024 by Edwin V.
I went to this shop for an oil change with no prior oil leaks, but now my car is leaking oil due to a damaged drain plug. They attributed the issue to the previous oil change and quoted me over $500 to replace the entire oil pan. I wasn't informed of any leaks when I left. However, the next morning, I discovered oil stains on my driveway. Despite informing the shop, they claimed they couldn't help. Frustrated, I filed a complaint on the Pepboys website, but have yet to receive a response. I won't return to this shop and won't recommend it to anyone.
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March 2024 by Grant W.
Charged me $110 to put in 1 Hi Beam headlight on my 2014 Volkswagen. Same bulb went out 2 weeks later which tells me they didn't put in a new bulb and I got scammed. I just bought the same bulb at AutoZone for $18 and did it myself. Don't ever do business with them.
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February 2024 by Bernardo T.
Bad people!!! Bad Customer Service!!! Bad Supervisor!!! Do not go here to do oil change they will damage your oil drain plug and oil pan. They didn't even fix it . Trying to blame somebody and charge me for repairs but it's really their fault. Also my van steering wheel is very dirty covered with used oil. Very bad service shop!! Bad customer service!!! Very bad Supervisor!!! They should close this shop so they will not mess up or damage no more other people cars!!! I wish that this shop will be closed permanently!!!
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February 2024 by J J Gaming
Came in for an oil change and appointment. Jose and Edris took good care of me and my car. I would highly recommend this place.
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February 2024 by Helix88 SkiddMarxxx
Went in for an oil change and tire rotation and was early for my appointment.The moron at the desk said with an attitude that I was early and seemed annoyed, I politely said that I’d wait and didn’t ask to been seen before my scheduled time. Who knew punctuality could be offensive.The oil change was sloppily done, there were greasy finger prints on the driver’s door and later on when I popped the hood there was spilled oil all over the engine bay, filler neck and even on the fan shroud.I realize that these days finding a competent shop is tough enough but sloppy work is almost as bad and what all customers see.This would have been a 3-star but the sloppiness even more than the moron at the desk make it a 2.
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February 2024 by Cristy Rodriguez Rivas
Had a very good experience. Courtney up at the front desk really helped me out, communicating every step of my service with me. I also asked Jose some questions over the phone prior to my appointment and it helped streamline service to get my car ready to rock the very same day. Thanks, y'all!
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February 2024 by Donna Parry
This is the best experience so far that I have encountered with needing repairs to my car they gave me the best price in town and the mechanic Salvador was very knowledgeable in what was wrong with my vehicle the front desk staff Jose and Kourtney were able to give me a fair price and scheduled appointment times well all in all will definitely be returning and referring to friends and family
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February 2024 by Carlos Marquez
José Hernández by far has given me the best service. Was able to take me in right away to get an oil change!! Definitely recommend him very much.
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January 2024 by Thimsha Bengals
They took care of my vehicle in a timely manner.
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January 2024 by Jose kingdom x ent
Great staff and great service.
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January 2024 by Joser K.
The staff was friendly and the service was great! Thank you Pep for always taking care of my car.
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January 2024 by Kevin Wattles
Quick, thorough, clean, and professional
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January 2024 by Joe Skene
Very friendly front office staff. The technician made a serious inspection of the underside of my truck and pointed out some repair issues that I was not aware of.
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December 2023 by Barbara Cenni
Scion XB 2012, buy 2 tires get 2 free! Amazing deal, they charged an extra 100$ for the wheel alignment because it was necessary, and free brakes check. Omni American Tourer 205/55R1691W, 50000 miles prorated. Total cost $466,67. The job was done by Mr. Sal.
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December 2023 by John R
After I posted the below review the store manager contacted me and did his best to make it right by giving me almost the same deal I originally had.After doing much research, I preordered 4 tires with installation and alignment at Pep Boys because they had the best deal at the time. I made an appointment and showed up on time. After waiting an hour and 45 minutes the manager tells me the tires were the wrong size - I used Pep Boys recommended tire size (they were off by one inch) - he tells me they have the “right” tires but after calling “the boss” he said they won’t honor the deal I had reserved and it would cost way more. I left. Rip off. Horrible customer service.
