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December 2023 by Monster Cleaning Pros.
Kelsie was great she found us the perfect unit we needed. Highly recommend this place !!!
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October 2023 by Perrie Zeuner-Dawson
When my sister in law said she needed a storage space or two because she was moving to a smaller space, I knew I had to recommend Public Storage, specifically Kelsie! Kelsie has been so helpful in getting the right unit, in helping us set up the app, and going above and beyond in every way possible. If I needed a space, I would rent with Kelsie, but until then I will thank her for being such a huge help with my family and all their storage needs!!!
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October 2023 by Lindsi Zeuner
The site manager Kelsie has been extremely helpful during a very stressful move for me and my family! Great customer service and willing to answer any questions we may have.
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September 2023 by Keevan McQueen
Kelsey took the initiative to pre-cancel my unit before it auto-renewed. Talk about a winning employee and a great mindset. She deserves a raise! Outstanding customer service and care.
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September 2023 by Lauren C.
I was a customer for the last 3 years. Paid my bill on time (auto pay)My rent has not been consistent. They raised the price $100 per month 2 times and finally when I complained, charged me less for the month (that I complained.)After that, the price went back up and was increased $300. This month I was told that my unit would now go up again to $850 a month. 3 years ago it was $365. They would not return my calls when I tried to request a lower price and finally was told if I wanted a unit for that lower price I would have to leave the unit I was in. So I called another storage facility nearby and they gave me a great price ($400 a month) and it's nicer and safer. The market value for this place for 10x30 is around 425. Unfortunately this place is threatening to take me to collections if I don't pay the $850 because I got out a day too late when I told them that I had to rent trucks and labor and move pallets of very heavy inventory into another unit that was still occupied in a very short amount of notice. Either this company or this locations owners are crooks. Do NOT rent space here. Wish I could give it no stars. Also beware of low pricing to lure you in bc they just raise it gradually and told me that they have the right to raise it at any time.
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August 2023 by Frederic Puglie
Atrocious behavior by Kelsie. I was shut out and blackmailed in brazen violation of California law. Facilities are quite dirty. Masked employees call you "bro."
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August 2023 by Daniel Kelley
Bulb in my unit blew up so they had to have someone come out to replace it. They requested I leave my key so they can get it replaced. After everything was taken care of, I returned to get my key and went to my unit to ensure everything was as I left it only to find that over $1000 worth of my stuff was broken beyond repair. The office said it not their fault, they won't give info on who was in the unit, and the insurance you get through them only covers natural disasters basically.
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August 2023 by Lana T Johnson
The customer service is over the top. Super friendly and helpful.Answers all your questions and calls you back in a timely fashion. Kelsey, not sure if I am spelling your name correctly. You are the best!!!!!
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August 2023 by Emillia Hall
When I first rented the space everything was fine until in August/September 2022 the unit next to ours pushed one of their stuff through our space and created a hole. It was never fixed!! We left in July 2023 and that hole was never fixed! I called and spoke to the manager, even to someone in the corporate office, to fix the problem- nothing. They gave me the run around and suggested that I get a smaller space instead of fixing the hole. Imagine that!! I didn't create the hole but I had to move my stuff if I had a problem with the hole.To boot - the string that hangs to turn on the light broke off and the manager on site couldn't care less. She just said, "Oh, maintenance has to fix that" No offer to fix it or at least pretend she would look at the problem. It was obvious that no one cared about their customer. They just wanted their rent money. They also raised their rent more than $100 in the 2 years I was there. If I could give half a star or 0 star I would. Very dissapointed!
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August 2023 by K
The manager Kelsie at the first street location was great ! She's extremely helpful and very considerate. Great experience !
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July 2023 by Michael G.
This review is in regards to Public storage as a Company. I had moved some things into a 5x10 in July of 22 for $132. In October of 22 I moved into a 10x15 unit that I was paying $303 for. In February PS supposedly sent a post card with a rate increase to $424. That's a 40% increase in 4 months. Current units (July of 23) at this location in this size rent out for less than $330 (confirmed by other tenants), and 10x30 are listed at $387. 4 miles down the road at another PS the same size unit is listed for $243 with the second month advertised as free. Not to mention I was declined the $1 first month promotional offer that was advertised due to limited availability. Public Storage's business model is to, take advantage of their customers by enticing you with offers then raising your rate well beyond the current monthly rate once you're settled, despite paying your bill early or on time. On-site staff is friendly and attentive but claims to have no ability to adjust invoices or pricing structure. Facility is easy to access and has good hours.
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June 2023 by Joey Robinson
I was helped by Kelsie and they were absolutely wonderful. So friendly and willing to go above and beyond. I honestly never thought about customer service and storage but it is so important and I am so grateful to have gone here.
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May 2023 by Samm Lewty
Kelsie is so friendly and knowledgeable. I really recommend this place for anyone looking for a unit to rent
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April 2023 by Maximus Muchimus
I've dealt with several storage places over the years and this is by far the cleanest with the most professional and friendly staff I've ever dealt with. Kelsey is the employee I dealt with when renting my unit and she was more than a pleasure to work with. She helped me find the perfect unit, was extremely patient and you could tell she wasn't just trying to sell me a storage space but genuinely cared about finding me the best one for my needs. I highly recommend this place to anyone who is currently looking for a storage space to rent!
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April 2023 by Candace Jones
Kelsie was absolutely fantastic! Rarely do I bother to write reviews, but she was such a joy to speak to, very knowledgeable, and funny to boot!