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December 2023 by S H.
Stellar; a great value! 2nd time I've had an iPhone battery replaced. Iphone 8+, & an iphone Xmax. Both times the battery replacement was reasonable, I was expecting $100+, and both times it was $20 less. About 2 hours to replace the battery. When I was paying with my card, Jose flipped to the next screen before I could hit the 20% tip. He said, instead, go give some good reviews ... so here I am. THIS is the place other shops send phones to have fixed. For you ... just go here instead of a kiosk & save some $ while getting epic service.
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November 2023 by Tammie C.
Broke the screen on my phone and took it to the uBreakiFix in Simi Valley. The lady who helped us was lovely. Unfortunately they had to order the part and it wouldn't be in until the following Tuesday (it was Thurs.) I thought that was an awful long time to get the part, however, she assured me it would be all done and fixed by the following Tues. Welp, it is now Thursday, and I have not heard ANYTHING from the company about the status, updates, etc. I tried calling and there is no way to leave a message! Really? Very frustrated right now! So now, I will have to drive over there to figure out what the hold up is. So far, not so good. Once I actually am able to SPEAK WITH someone and get my phone fixed, I'll change this review.
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November 2023 by Sandra M.
They were really friendly and kind. Dylan(sorry if I misspelled it) was very nice and helped me out. The service was fast too, considering I was working and I really depend on my phone. Thank you again. I highly recommend them.
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September 2023 by Daisy Infante (DI)
I called ahead and they had the screen I needed. They fixed my screen within an hour and a half. Service was great.
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September 2023 by Beau Savage
Augie was very helpful. He went well above and beyond anything I expected. Great experience, thanks to Augie.
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September 2023 by Fuji STI
I had a truly wonderful experience at Aursion in Simi Valley with a young service associate whose name I didn’t catch but his service and friendly attitude will definitely not leave my mind. I got a more than affordable price for repairing my iPhone 13 Pro Max within the last few hours that they were open. Both front and back glasses and camera are new and perfect couldn’t recommend them more
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August 2023 by Michelle Furness
My son’s phone had a cracked screen and we took it there on a Sunday. They were busy and I knew it would be the case. But the young lady helping us (Sunday afternoon) was openly honest about the wait and we chose to come back the next day.We came back around 4 and the same young lady helped us and she was still just as helpful and kind. Very friendly and had us in the system and ready to go quickly. She said to give her 2 hours but in 45 minutes (maybe less… we missed the call) our phone was ready. And when we went to pick it up the young man helping us checkout was just as nice and made with the we checked to see if the phone was working. I would highly recommend this spot. Very patient and got the work done satisfactorily.
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August 2023 by Gary Hainline Jr
Great store with excellent employees. I could not be any happier about my experience at my local Asurion. I walked in expecting the worst about my son's iPhone with both the front and back glass on the phone cracked. They explained my options and they replaced both the front and back glass for me in less than a day. The cost was alot less than I expected and the phone looks brand new. The employees were excellent and extremely knowledgeable and it shows. This is my second time using Asurion repairing my phone and both times were fantastic and I will always take my phone issues to Asurion from now on!
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August 2023 by Tony A
Awful experience. Had a screen replaced on my phone for $310. 6mo later the screen stopped working randomly. Took it to the Simi Valley location and they said they were no longer a franchise and couldn't fix it under warranty (?). Called the Asurion tech line who told me to go to Woodland Hills where they have agreed to fix it. Drove there and was told me they would fix it... until they found out it was a warranty issue. Then they called a "Supervisor" on the phone who claimed there was physical damage despite agreeing there was no cracks or any physical damage they could find before finding out about the warranty. They told me to go to yet another location and see if they would fix it. Scam artists.I will never use these guys again. Wasted 3hrs of my time only to be screwed out of a legitimate warranty issue. Avoid and find another company!
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August 2023 by hussain khan
We went there a week ago with a ipad that wouldn't get charged. A week later we got back and the iPad was burning hot . They said 500 dollars. They may have take the battery out . They ARE SCAMMERS! DO NOT TRUST THEM. They didn't fix the iPad either our deal was 130 dollars but they said 500 . SCAMMERS NEVER AND I MEAN NEVER GOING BACK. THEY WERE GOING TO SHIP TO ANOTHER ADRESS WE WAITED FOR HOURS AND HOURS. THEY SAID 500 DOLLARS. Never ever trust them . Same thing happend with my phone
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August 2023 by Charlie Sullivan
Am recommending Asurion to all my friends. The Simi Valley store was very helpful. Although it took a littke longer than expected, I still am satisfied.with the service. That's why i;m recommendin it to all my friends.
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August 2023 by Jacqueline D.
Awesome place!! Great service and fair pricing!!! I will defiantly recommend this business!!!
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August 2023 by Diane S.
very impressed fast friendly service. I had my piece of equipment back repaired within five hours would highly recommend excellent job.
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July 2023 by Pete S.
My wife's tablet stopped working so I took it to Asurion here in Simi.. (Formerly Ubreak we fix).. A young man by the name of Augie was so helpful and even took care of my Iphone screen while I was there. Just giving them a shout out.. They are in the former Mann center Sycamore and Cochran across from Target. Nice to have great customer service and a friendly face.
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July 2023 by Mary M.
Sadly I drop my phone a lot. I've been maybe 3 or 4 times, everytime they've done a great job, been very helpful and kind. Will definitely go back for any electronic trouble I have
