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April 2023 by Captain Tuttle
Notice their canned reply to bad reviews here???Just terrible.After all the years of using different financial institutions I should know better than to expect good customer service here.My credit union is night and day better than this.
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December 2022 by Darioush Dara
I have been with Bank of America for the past 37 years and had the worst customer service and witnessed the most incompetent staff including teller and supervisor at this branch.
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February 2022 by DJ Wallick
Temporarily closed! ?
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October 2021 by Liz S.
they don't answer the phone, not sure this branch is even open. getting customer service or an appointment via phone or online doesn't work either. I plan on moving my accounts to a credit union. This is infuriating.
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October 2021 by Julien Plouffe
Dealing with Bank of America is the worst experience! Always waiting, transferring, long lines, nobody knows anything or seems to care. Rosie Montero who is supposed to assist never replies to calls or emails. I’m definitely closing accounts with Bank of America
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July 2021 by Amir Kordab
Worst service ever. Sal “assistant manager” very unprofessional and rude. Asked about more than 2 IDs for only 1300. Asked several unnecessary questions. When it should be easier for a preferred client. Sal shouldn’t be anywhere close to this position.
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February 2020 by Jack J.
Quite incompetent bunch of employees at this branch. Condescending to boot. Give them a simple task aside depositing a check and all of a sudden "it's not possible" etc. Been doing the exact same things at other branches.
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January 2020 by Kitttiies Ttv
About two months ago I walked into this branch with my daughter super distraught about my account. Ahmed Elemary helped me and I left in happy tears. He was so nice, I was a mess and my daughter was running around grabbing things off his desk and he was so understanding, I asked for his card because I wanted to write him a review but lost it until now. I think about his helpfulness and kindness every time Im in the area, seriously. The fact that im writing this review 2 months after he helped me speaks for itself. I hope Ahmed reads this, THANK YOU for the amazing customer service.
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July 2019 by John P.
Really great location. Manager is always very attentive and helpful. All the staff are excited and seem like they like their jobs. Fresh remodel. Great customer service. I do a lot of banking and this is favorite bank in the area.
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May 2019 by Emon B.
Beautiful brand new location! Everyone is so friendly here you are sure to have an amazing experience! Not to mention with it being so new not many people know about it so there are rarely ever any lines! Hidden Gem!
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April 2019 by Darci H.
This branch is amazing !! The customer service is outstanding! The teller Victoria was absolutely nice and professional. The guys in the front gave me warm hello's as I walked inside . I will be coming in this branch from now on !
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February 2019 by Ramona P.
We have been with Bank of America for many years and have been very pleased with this bank. I wanted to take a moment, however, to recognize the absolutely OUTSTANDING customer service of one particular person, Casey McCleary. We met Casey at the La Costa branch a few years ago. He took time answering all of our questions about what credit card would be best for our international travel and how to get the best exchange rates during our trip. Since then, whenever we have had a banking question, we have always gone directly to Casey knowing he will provide us with timely and reliable information. Casey was transferred to the Lomas Santa Fe branch in Solana Beach, and even though it is further for us to travel, we will drive to this branch just so we can work with Casey. Casey treats people like they are people and not "accounts." He is kind and goes out of his way to provide the customer with topnotch service. He honestly reminds me of what seems like a dying breed...where the customer's needs come first and treating people with respect is prioritized. Casey sets a fine example for others to emulate. Bank of America is very fortunate to have him. If you are looking for a quality Bank of America branch with quality leadership, I strongly encourage you to go shake Casey's hand. You'll be grateful you did!
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June 2018 by AmazingHilarious LullabiesWonderful
The lobby has two ATMs, one of them for wheelchair customers. Regular lobby hours are:
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February 2018 by David M.
The lady at the front desk was very rude and not helpful, don't go into this branch near closing time.
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December 2017 by Christopher Speer
Brand new branch in a fantastic location right off the 5 freeway on Lomas Santa Fe. Very convenient as it is by Vons and has Crete parking as well as parking in the back. 3 hours are also awesome Monday - Thursday: 9:00 a.m. - 5:00 p.m. Friday: 9:00 a.m. - 6:00 p.m. Saturday: 9:00 a.m. - 2:00 p.m. It's always nice to go to a new Branch because you did the type of service that you would expect to receive after going somewhere for decades.
