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March 2024 by Soph M.
Ok mg check expiration dates. The lady was trying to sell me expired ear cleaner after I told her it had expired a few months ago. She said it would be fine!!! no actually after checking with my vet they said using expired medication like that can cause ear infections and actually can grow bacteria in the bottle. I also picked up plaque off that expired in 2021 that's three years ago and that's for plaque off in the mouth. My vet said do not use that take that back and never shop there again.!!!' Be CAREFUL, check their food dates as well because this can really make your dog sick and clearly they don't care. She was still trying to sell it to me. I told her that she shouldn't not be selling that and it should probably be illegal to even have on your shelf. I could not believe she was pushing it on me still....
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March 2024 by Abigail M.
Rude blond cashier, who look like she hated working there, but balanced by a worker who was walking around helping everyone. This employee gave some good suggestions on what toys is good for the dog breed. Prices in this store is higher, which you can buy for cheaper in other stores that contains the same products. The main focus is the unique toys and treats for your dog, such as doggy cupcakes which would be great for their birthday. The cashier was passive aggressive towards my friends who purchased a couple of dog treats and toys. One of my friends noticed her complaining to a customer about our general excitement while we were shopping. Granted we may have been excited when we saw the cute dog pun toys, but if any of the staff was uncomfortable, a simple request to keep the noise down would have suffice. This is my observation, not actually told by us. It seems that this negative demeanor trickled down to her coworker, who was helping us initially but then began following us around in the store which felt like she was watching us while we shop. We were not making any mess. My other friend was just looking at the clothes for her dog after buying some doggy treats. Overall, cute toys/clothes for your pets, customer service was good in the beginning but questionable at the end, specifically towards the rude blond cashier.
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January 2024 by Chris L.
We love the happy cheerful vibes of this spot! Yes they might be a bit more but these toys are the only ones she never tears up or destroys. Totally worth every penny, she also loves her bandanas, they have the best selection. The treat bar is also a great deal, healthy and tons of options, it's a dogs play day
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January 2024 by Austin E.
Rude. Terrible customer service and the rudest workers. Don't spend your money here for your sweet animals, there are other local shops that have the same products and much kinder people.
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December 2023 by Gabriella 9.
I went to Muttropolis and there was a "tragic to magic" adoption event where the person supervising the event was allowing children to grab and pick up puppies in ways that clearly hurt them because they were yelping. I told the volunteer, Dana, that the water bowl was empty and she dismissed it. My friend and I kept asking her to refill the water bowl throughout the duration of our time at Muttropolis and even offered to refill it ourselves. There were about 8 puppies within the cage and they were pawing at the single empty water bowl. I was shopping in the store and glancing out to see if the water bowl had been refilled and the Muttropolis employee (I think the owner) regarded me with suspicion and hostility. When she asked what I was looking at, I explained and she said "well maybe they already had a lot of water." This establishment obviously doesn't care for the safety and well-being of dogs so I recommend not supporting the business.
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July 2023 by Terra Sedgwick
Great place to find quality items for your pet. Knowledgeable staff, pet friendly inside.
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May 2023 by Christina Bunch
Kinda pricey but love the real marrow bones for my dogs
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May 2023 by Heather D.
Love this store. The staff is amazing. The customer service is amazing. They really know their products. Great selection of collars. I love that they hold events there. Great location. Large parking lot.
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February 2023 by laura m
My mother rescued a chihuahua mix from here over a decade ago and it thus has a special place in our hearts. The selection of toys and foods are fantastic and the staff are always more than happy to help. Also love the dog clothes, got a great snuggy style jumper for a family dog that keeps him warm on frosty days.
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October 2022 by Candi
Such a fun store with a bit of everything! We went back 2 days in a row! Friendly, knowledgeable staff as well.
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October 2022 by Melissa Nickell
Love the many products offered. Parking very good. Prices reasonable.
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August 2022 by G. C.
This is our go to pet store. We have a Moderno Crate and Love It! Penny is genuinely a special person and you will find very helpful!
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July 2022 by Irene Yang
LOVE this place! The price can be a little higher than a regular pet store because they curate quality products. But we keep coming back! The manager always has stellar recommendations for treats! And I gatta say it really helped us get through the initial puppy phase when we first brought our puppy home at 8 weeks! Our puppy is OBSESSED with all the treats and toys from here. Definitely recommend it!
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July 2022 by M Brown
Awesome store our dog Loves this place. The people are so friendly highly recommend!
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June 2022 by Zoe B.
Love all the chew choices at a reasonable price. I come in regularly to get my pups food and the staff is always very helpful. I don't by the toys as they are pricey but love the selection of this shop.
