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March 2024 by Erin Upton
The staff allowed my dog to choke herself to the point of her tongue turning completely purple, her eyes going bloodshot, and expressing her anal gland all over herself. No one stopped to consider the safety or wellbeing of my sweet, anxious dog until it could have been too late.All of this over trying to complete a nail trim.I don't usually write reviews, but this one seems necessary.I've been taking my dog to various Dirty Dogs and Meow locations for a little over a year now. I usually have a good experience with the staff there, never any issues, but for some reason today was different.I took my dog in for a self wash, then asked for her nails to be trimmed. The staff took her back and I could hear her barking and whimpering. I pulled the manager aside and informed them that if the nail trim could not be completed, I was okay with that.A short time later one of the staff brought my dog out to me and informed me that although 2 other staff members were assisting, none of them noticed my dog was choking herself to the point where her tongue had turned completely purple, her eyes were bloodshot, and she expressed her anal gland all over herself.I immediately talked to the manager, who pulled in the other staff members into this conversation. I was not looking for a refund, but an explanation for how this could have occurred. I wanted to know why my distressed dog was not pulled out of the appointment immediately, before she could have choked to death.No one could offer an explanation for why 3 different staff members allowed my dog to go through this.I do not believe that the staff are ill-intentioned, but I do know what happened today is completely unacceptable.
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March 2024 by Dalton Tingle
Contacted the facility today to a ask for person on the phone. I asked nicely to speak with 2 people and the lady said she doesn’t know where they’re at, she’s just a cashier. I said then can I speak to a manager? She said “K”. Then when she asked for the manager she didn’t put the phone on hold and said their customer will not stop being pushy can you come talk to them. I reported it to Carrol but it seems like this staff member gets away with it often and seems they need new employees with that disrespect.
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March 2024 by Lynda Clerke
We have been going to Dirty Dogs in Solana Beach for a while now. Brought our dog Bolt in for a wash and trim. Kelsey did an amazing job!! All our services there have be great but Kelsey's was the Best cut ever! Perfectly done! She's a keeper - we will be asking for her the next time!!
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March 2024 by Collette Gray
Great service!
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March 2024 by Nancy Jamison
My boys love Dirty Dogs. Rome and David are always so friendly and helpful. They make bath time so much easier. Plus the playlist they have makes bath time a jam.
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February 2024 by Alejandra Barron
Good ? have everything for care the ?
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February 2024 by Jeff Schade
Barley loves it here!!
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February 2024 by Ryan Shatto
Everyone was very knowledgeable, helpful, and accommodating today. Walked me through the different dry dogs foods, raw/freeze dried foods, and treats. Will definitely be coming back!
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February 2024 by courtney eilerts
It is impossible to get the same groomer for any length of time. My dogs get nervous with the changes and we have showed up sooooo many times through the years to find out the requested groomer has either called in sick or is no longer there. Not only is this unsettling for the dogs, their haircuts come out different every time. You ALSO cannot call and get through to the store for any direct comminication EVER. Scheduling through a call center is challenging and very time consuming. I have been on the line for 20 min multiple times just trying to schedule grooming. Today I showed up to a different groomer than requested and was told their had been price increases and multiple signatures required for all kinds of other changes. So they don’t hold up their end of commitments but you have to pay more??? Ps They have also called and canceled on the day of our booking but charge if you have to cancel. So many issues building for so long. Won’t be returning.
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February 2024 by diane matsumoto
Joanna did a fantastic job of bathing our dog, Sadie. She took special care of her sensitive ears and was pleasant to work with.
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February 2024 by Scotty King
Really fun experience giving my dog a “spa day” with a bath, shampoo and smell good deodorant. First time and will be returning every month. Super friendly, caring & helpful staff to assist too.
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January 2024 by Randy Bucciarelli
Thanks Megan for taking such good care of our rescue Chango!!!!
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January 2024 by Genc Berisha
Stephanie and Carol were amazing! Super helpful and full of knowledge!
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January 2024 by Josh Thompson
Great customer service!
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January 2024 by J
I hate what a hassle washing my dog is so this place is such a huge convenience and time saver. I don’t need to purchase anymore dog shampoo or tools because they provide you with everything you need for the wash. The best part of all is not worrying about cleaning up. I had Stephany set up for me and take care of our mess after, she is super helpful and made it super easy!
