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June 2023 by Rancho Lomas Santa Rita
The receptionist in Quest's Solvang office is an IPad. The building is in dire need of being demo'd, paint peeling off the walls in the collection room, the facility is disgusting and in disrepair. How is that sanitary and especially for a blood collection facility??? The technician is accommodating, polite, professional, but Quest is SO back logged that simple panels are not available for weeks and they charge a FORTUNE over Pacific Diagnostic Labs who is way more timely. My doctor called, due to the urgency of getting results for pending surgery, and wasn't able to get through to a human. I guess the IPad doesn't answer the phone? Had to go to another lab for quicker results. Still haven't heard back from Quest. Pathetic!!!
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March 2023 by Karen Lyons
Yaritza was very professional and helpful at my appointment this morning. She was very patient as I did not have all my paperwork in order. I very much appreciated her taking the time with me as I had driven 30 minutes to get there. In addition to her great customer service, she is also a skilled phlebotomist...I didn't feel a thing! A suggestion for corporate is that the text that is sent prior to your appointment asks you to click on the link when you arrive...but there is very limited cell coverage and no Wi-Fi for that location so it makes it difficult to use this check-in option.
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August 2022 by E B
The lab is on the second floor. Stairs or there is an elevator. They don’t overbook and I was the only one waiting which was good. Everyone wore masks.Check-in is easy with a kiosk.Staff member I had was a good phlebotomist. Didn’t hurt and no bruising. He was also competent with his other tasks and was pleasant.Parking lot is small and not many spots for SUVs.
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January 2022 by Norma D.
Had a scheduled appointment and had to travel 40 minutes to get to lab on my way I realized I forgot my insurance cards and tried calling to cancel. Option 6 on automated line was to speak to a representative but when pressed it said option not available, needless to say, I was on phone for over half an hour unable to notify that I needed to cancel appointment so as not to get charged for a missed visit. Tried cancelling online with no luck either! Terrible , I better not get charged!!!
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December 2021 by B G
The lab is on the second floor. Stairs or there is an elevator. They don’t overbook and I was the only one waiting which was good. Everyone wore masks.Check-in is easy with a kiosk.Staff member I had was a good phlebotomist. Didn’t hurt and no bruising. He was also competent with his other tasks and was pleasant.Parking lot is small and not many spots for SUVs.
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November 2021 by C D
The lab is on the second floor. Stairs or there is an elevator. They don’t overbook and I was the only one waiting which was good. Everyone wore masks.Check-in is easy with a kiosk.Staff member I had was a good phlebotomist. Didn’t hurt and no bruising. He was also competent with his other tasks and was pleasant.Parking lot is small and not many spots for SUVs.
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December 2020 by Susan Coupland
Lab tech committed a misdemeanor by altering and vioding Dr. written oders. never use quest diagnostics. Very Very Unprofessional, an a waste of time.
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October 2020 by azul lazaro
Very unprofessional place. I had a stool test assigned on Monday and I completed it 20 minutes later. My Gastrointestinal doctor needs the results for me to be assigned a colonoscopy and endoscopy. My GI's receptionist called twice being that today is Friday and I need my results. And what’s even better they don’t know when there will be a result. They still do not have them ready, and my GI is puzzled as to why the test is taking so long. Thanks, I'm in pain and still am not able to get medication because I do not have a diagnosis.
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September 2020 by Azul L.
Very unprofessional place. I had a stool test assigned on Monday and I completed it 20 minutes later. My Gastrointestinal doctor needs the results for me to be assigned a colonoscopy and endoscopy. My GI's receptionist called twice being that today is Friday and I need my results. They still do not have them ready, and my GI os puzzled as to why the test is taking so long. Thanks, I'm in pain and don't know my diagnosis because of you guys.
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February 2020 by Art
I made an appointment and was called in a few minutes before my time. Irma was very professional, thoughtful and painless.
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June 2018 by Bob J
Clean efficient pleasant and helps to upscale your day.
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September 2016 by Angela Slater
Very convenient, professional and excellent service. Femy, the head phlebotomist is very good. I didn't even know I was getting blood drawn. Recommend Quest also for their excellent reports that are patient friendly to read.
