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May 2023 by Mary R.
Clean and large store. Busy parking lot with two visits over a Saturday and a Sunday - next to a restaurant.
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May 2023 by Bridget A.
Had the worst experience at this location today, my family and I went to go visit Solvang and did a quick pit stop at this rite aid to grab some snacks and meanwhile my family were getting the thrifty ice cream the employee named Leticia, employee # 61857903 was giving a huge amount of attitude to my family and I meanwhile serving our ice cream. I had just came out of the restroom to meet up with them and when I had seen their flavors in their hand I had asked for a "chocolate " looking one and I guess that upset her and corrected me with a very disgusting attitude as to what it was actually called. Which I wouldn't have mind if she corrected me but not with the attitude she gave. When she finally finished we headed to the register and just gave an overall bad attitude through the whole entire time till end, until she got the next customer and spoke to them so kindly and very respectfully which made absolutely NO SENSE. When my family and I never ever disrespected her. I didn't want to come to this conclusion but I have no other alternatives but that was an act of racism. She herself was a colored women just like us and treating the women behind us who was white so differently which like I said makes no reasonable sense. All I ask if you train your employees to be equal to anyone, everyone who walks in. Solvang is a tourist place I would hate to see her disrespect more people. Who she didn't prefer.
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January 2023 by Chuck R.
Probably the worst customer service! It was so bad that i want to give a negative star. First time to write very bad reviews.We came in at the store, 9:43pm they closes at 10pm. This older gentleman name Ray (no badge, nut he said his name is Ray) told in our face he's pissed off whenever a customer come in late. What the hell?? We bought a lot of stuff & obviously need a bag, and he said, "we don't have any bags", and i'm sure that's a lie!! Then, he started almost throwing candies on the counter, showing how pissed off he was. Well, it's not our fault that they're open until 10pm, may be they should start closing at 9pm then problem solve. I mean, if he hated his job, quit and find other things to do that will make you happy, don't take it out on the customer who only wants to give you business. That's not acceptable. Hoping the management will do something about it. But i doubt.
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October 2022 by Donny P.
Older gentleman who is always at the front counter every day is extremely rude and seems miserable working there. He never has anything nice to say and I think he purposely goes out of his way to make you feel uncomfortable. He barks orders at you like "empty your basket and go put it back on your way out." Total j**** The woman who works the front counter is always pleasant and tells me to put basket on top of counter and she'll take the items out. She also takes the basket from you and puts it back herself. This guy needs to go. I've seen other reviews on here about him and my friends and family always say the same about him when they shop there.
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August 2021 by Tarah P.
For a drug store, I had mediocre expectations for a typical Rite Aid. I was pleasantly surprised, not only by how clean this store was, but also with their offerings. Like many in the area, I was visiting Solvang and needed a few things short notice. I was surprised by their alcohol selection, as well as their food offerings. They had everything I needed and more. I was shocked to find they had disposable diaper pails, which I had forgotten, and was a serious Godsend for our hotel room! Very few places sell them, and I was thrilled with the random find. I usually have to order them online. Overall this place is a great stop for last minute items!
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August 2021 by Mark K.
I stop by here when I am in Solvang and need this and that . . . today was a busy day, and the manager was working TWO registers until her help came off break! Very impressive - she'd start a transaction here, go the other one, enter something, back to the first while we entered our phone number for rewards or played with the credit card thingy - not sure how she did it, but it worked! And she never lost her humor or customer presence. Most impressive - sadly I did not get her name, but my "thanks" to her! The store itself is always clean, lots of choices and well stocked - swing by and get an ice cream, too!
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July 2021 by Pascual H.
Stopped by today take my daughter and two friends to get Ice Cream always a great place and service but not today a older man working the register and serving Ice cream was really rude and not welcome actually almost through the spoon and was really rude!!! Also after paying instead of handing the Receipt just practically through it! If you don't like your job need to quite! No excuses hope no other people got treated this way by him!!! Not happy at all especially seeing that this happened to kids!!!!!
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May 2021 by David D.
It's 3 PM on a Tuesday afternoon in May and 2 people approach the unattended Thrifty Ice Cream scoop area. The cashier adjacent sees us waiting and she gets on the PA system: "(Can you believe someone wants ice cream on a Tuesday at 3 PM), send someone over." This guy comes over with disheveled hair with the attitude like we just woke him up from a deep sleep. No hello, just puts gloves on and stares at us in anger. I ask for a double scoop of Pralines and Cream and Cookie Dough. He yells out, "I can't hear you--you need to speak up!" I pay for mine and my friend wants some ice cream and asks for Pistachio. The guy just walks out of the area and someone else takes over. My ice cream order must have burnt him out. We see him next leaving the store. My friend and I sit on a bench outside the Rite-Aid and eat the incredible ice cream (Get the Pralines). Then Leonardo, owner of the Italian Restaurant comes over to chat. He was coming back from the grocery store with some fruit and vegetables. He says try his place for dinner--they have the best Chicken Parm. We ended up dining there later after we wore off the ice cream. I was threatening to return to Rite Aid for more Praline ice cream after dinner at Leonardo's, but the table next to us offered us the best Birthday Cake from their celebration. Such nice people. It's a really nice inside Rite Aide--check it out. And they have the best ice cream too.
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October 2020 by Amy H.
Tina is the loveliest. She is efficient but also so friendly, when you walk into the store you feel like your walking into a friends home. Makes shopping for little essentials a charming experience!
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June 2020 by M C.
Read the fine print on their company policy. Return an item without a receipt and you will get the sale price. Bought an item but ended up returning it same day. For a 21$ item. I was given 11$ back. WTH
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February 2020 by Kathy L.
The young woman in the pharmacy (tech or cashier ) just appears to hate her job or people in general. If you ask a reasonable question she is quite put upon.
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November 2019 by Hector A.
Rude pharmacist who said "I cannot understand your accent". You can say the same thing in a polite way.
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May 2019 by Diane C.
The 5 stars are for the pharmacy portion of Rite Aid, only. My family was in a health emergency, and they quickly and efficiently cut thru the health insurance red tape, to get us the medication we needed. A great big thank you to them.
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April 2019 by Robert B.
The female pharmacist is so rude! The other staff are friendly, female pharmacist the giant tall lady is so rude
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March 2019 by SassyShadow V.
Terrible service at this RiteAid. The pharmacy employees are fantastic but most of the checkout employees are the worst! Unfriendly and rude. Good customer service is not happening at this store. Too bad.
