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January 2024 by Hugh S. Citizen
They never answer their phone and when one must drive 18miles R/T it would be nice to try and resolve some issue via phone. I have called numerous times with no answer spending over an hour repeat calling on one day and 20 minutes today and no answer.The people are nice in person but maybe they should try answering their phone instead of just ignoring it.
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September 2023 by Jessica Montanino
Horrible. They refuse to turn a package over to me. The lock for the package box doesn’t work. I told them this morning in person. Their rep actually went out and put the key back in my mail box. Took a video of the lock not working this evening and went back to the post office. They didn’t believe I knew how to use a key so I had them watch the video. Oh, I guess the carrier will have to get it tomorrow they said.
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July 2023 by Bryan B.
This post office is absolutely horrible, one older guy in general and some older lady who has a smart attitude and thinks she knows everything, 80% of time they can not find my package until days later, very unorganized, and often leave my packages in someone else's p.o. box, they are horrible and i am at whits end with these people, a new younger generation that knows how to work with modern technology is much needed here!! They need to retire.
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May 2023 by Josie G
I have had numerous packages that I had to pick up and never once have I had any issues. The people have always been very nice. I prefer going here to any other post office because of the people who work here.
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March 2023 by Cindy M.
The Somerset Post Office, Somerset,California is the craziest postal service I have ever dealt with. First try calling them. Repeatedly the phone rings five times and goes to disconnect. Let alone the strange hours and closures. And mail delivery? Probably. Don't order packages. They cannot fit them in the vehicle. I get reports from Amazon that "Delivery Attempted ". Uh no. They don't deliver packages. Come get them. Today I was promised delivery of my packages after complaining but it didn't happen. Odd Business
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December 2022 by Shawolmint
The post master is rude. She bad mouths me to everyone. I've always been nice to her and gave her no reason to be passive aggressive towards me. She likes to make sure my mail is in the wrong box. She said don't be like me and order a whole bunch of stuff online. She doesn't want to do her job. She feels overly entitled. If there was another post office I wouldn't use this one but I have no choice. If you want to make this place better then you need to reassess your leadership.
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October 2022 by michelle sims
Top notch service here. Employee was friendly, helpful, funny AND informative. The exact opposite of the surly, unhelpful, rude and incompetent employees who work at the placerville post office off main street.
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August 2022 by William Keers
Horrible. Dishonest. Heartless. Zero stars.
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April 2022 by Tyler Davenport
Firstly they don't keep regular business hours. 9:30 to 4:30 pm is odd and the 1:00 to 2:00 pm lunch just make no sense. Showed up a couple minutes late the other day with something important to mail and the door was closed and I could see the customers standing around talking and I was denied entry. In my experience this is the most inept post office I have ever encountered. Not recommended.
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December 2020 by Theodore Ackerson
Hard working men and women work here for us. Thank you.
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November 2019 by a M
Just bought a house in the area. Filed 3 change of address forms (2 online with usps with completed confirmations and one physical). We had mail delivered for about a week then it stopped. When we went to the post office the women in charge was extremely aggressive and confrontational from the start. Stated we will not receive mail until we take the correct steps to change our address and put new number (of the appropriate size) on our mailbox.
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October 2019 by Tatyana Andreyev
Best employees! Very good service
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July 2019 by Craig Steven Lynch
Who do you complain to when the problem is the person in charge? The Post Master a this location is , for lack of a better term, unstable. Both my wife and I , on separate occasions have listened through the PO Box wall ,to her talk bad about us and threaten to send our mail back. (after she was just overly polite to us 5 seconds earlier) I guess she thinks if you cant see her , you can t hear her.
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February 2019 by Eric S.
This is a small PO with great staff. In one of the reviews, it mentioned that they dont deliver packages timely. I have never had a problem with this. Yes, they dont leave the package out in the open if it doesnt fit in the mailbox but I have always gotten a notice timely. they are very accommodating for letting their customers pick up the package even before they are open. I work so they are closed when I leave for work and closed when I get home.
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December 2018 by Erica Hernandez
The postmaster at this location is one of the most horrible, disrespectful, unhelpful, buricratic ignorant people ice ever come across in my entire life. She has ruined my life multiple times but curing off my mail and sending everything back return to sender if I don't check my mail for 7 days. I've told her so many times that go out of town a lot and I've got no one to check it for me. She says she Do sent care and to put it on hold so I do and they don't hold it because she has already deemed my address as vacant so No,matter what I do she just hates me for whatever reason. She is the worst customer service person I've ever had to absolute nightmare of dealing with. She has no concern for peoples lives or bills or presents for my son. My son has type o,e diabetes and she has sent back his medicine before. No matter what I do I can't get my mail with this person working as our post master she should be fired. Other people have told me the same and the other workers have apologized to me for her behavior. I never write these reviews ever but I have had enough of two years of this from her.
