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April 2024 by Bubba Kush
Interior cleaning needs more improvement. I wont bring my car here again.
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March 2024 by Brenda Zamora
Very polite and friendly staff.
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March 2024 by Carlie Costigliolo
don't ever leave reviews… Showed up 10 minutes before close and they said outside only. Didn't seem happy in was there. Everyone seemed mad and wanting to leave. It's only 3:50 PM. I drove in traffic to come here. Very disappointed they didn't make me feel welcome at all. Also no change because he put it away already so I had to pay with cars.
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January 2024 by Cathy L.
Published times are until 5, got there at 4:10 to be told they close at 4. Luckily splash car wash is just down the street and the door open their posted hours. Plus the car wash is cool.
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December 2023 by Debbie S.
This car wash used to be our family favorite and we would have our cars washed here often. Gone with the old ownership also left accountability, quality and reliability. It's run by punky adolescents who scoff at vehicle damage and lack of quality cleaning. They forgot to finish drying one entire side, moonroof and hatch back windows this last visit, after waiting twenty minutes for some to return I began to search the premises for anyone who was considered the manager on duty to ask where my car was in the queue. Another ten minutes passed - he was MIA also. I asked him to help have my car finished. He picked up a rag and finished the windows himself then asked, "what else"? I personally gave him $6 and knew for myself and our family this would be the last tip and business we will give to this company as things stand. Today I am going to their competitor down the block - can't wait. Thirty years later we have a new car wash company to support.
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December 2023 by Leslie D
The folks there are nice but I expect a clean car after a wash and this time all of the bug grime was still all over the bumper after they were done. Now I’ll have to clean it anyway. I might not go back again after this happened to me and then I saw all of the other photos like this. Details are important when it comes to washing a car.
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November 2023 by Susan McPeak
Cleared my car out completely so they could do a good job and they did not even vacuums the back of my SUV. Tried calling and the mailbox is full.
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November 2023 by John Mukhar
This is not my go to carwash, but I was in a hurry, and I needed a full-service car was, so I got the Cowell’s Package. The exterior was excellent, shinny and clean, now the interior was a whole different story! I had to call the attendant twice to redo things inside that they missed like some drops on the seat. They finally got it, and it just felt for the price and time, it was not worth the money.Services: Vacuuming
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October 2023 by Jen S.
Look this has been my go to place for many many years because it's fast and friendly,sadly over the years the service has gotten worse ( missed dust spots on the dash board and other random wiped down spots missed) but they have always been friendly. Couple weeks ago they did not clean inside front window and completely missed half of the dashboard, when they were "done " they just walked away never waved me down they were done . I drove away and noticed I couldn't see out of my dirty window. I drove back, politely ask is window and dashboard part of the service? They said ya swing around and we will take care of it . Well they did but once again when done they just walked away and said nothing, or waved me down that it was done . Well I'm done and will not come back . It is really to bad and sad .
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September 2023 by Tim Emanuelson
I come from Scotts Valley and have a larger truck (lifted F-250) and they always done a great job washing it and getting me in and out in a reasonable amount of time! Highly recommend them!
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August 2023 by Kim S.
Full service car wash for $43 plus $6 tip, exterior OK mostly done by machine, but the hood did not get wiped down properly when drying. When I pulled up for vacuum/interior, I told the guy with the vacuum it may be easier to take the rubber mats out to shake them. He said, "No, not necessary." I said, ok as long as he could get the sand off and underneath. He responded nonchalantly that not all sand can come off. (I spoke to the supervisor about him in the office while I waited to be called) It looked like he did not even try! The other two guys (who I then tipped individually) came back to help with the inside after that one had walked away and they did vacuum below the rubber mat, only one rubber mat got wiped down, but still lots of sand on the mats that could've been shaken or wiped? (except the far back looked good). Side of seats not vacuumed nor near seatbelt. Dashboard probably the only thing wiped down, because the cup holders, arms, vents had dirt and some hair on/inside them.Mind you, $49 for a half-ass job. No wonder they are now advertising so much on Groupon.
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May 2023 by Tony Martinez
Great experience! The guys did a great job in cleaning my vehicle. Very detailed oriented. Wish I had one of these car washes in San Jose.Services: Auto interior vacuuming
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May 2023 by Haley K.
I got the most expensive car wash they offer ($40). The outside looked fine, but the inside was terrible. It looked like they didn't even touch the inside. Admittedly, the car was dirty. But I would rather them say something to acknowledge the car was dirtier than they could clean when they "finished" and handed me the keys, rather than letting me tip them over 20% and walk off with a dirty car. I definitely feel like basic wash is the same as their most expensive wash. If you go here, don't waste your money and get the basic wash.
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May 2023 by Louis Santoro
Used Cruz Carwash and spoke to “Martin” I advised him I drove through and was not allowed an interior and exterior wash because I came in at 4:45pm and they would only allow me to purchase an exterior wash. I arrived home and found my vehicle was still filthy front and rear bumper. I was not able to go back due to the time. Martin said sorry, it is only as good as the machine washes your vehicle and would not allow my car to be rewashed???? What the heck do you call it a Carwash for if it is just a vehicle spray at best. This is a very sorry excuse of a carwash and management should be geared more towards customer service. Sorry guys, terrible customer service and I would recommend taking your business elsewhere.
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February 2023 by aj heller
I don't need to say much about how bad it is, just look at the photos. This was $90: hand wash interior and exterior, paid extra to wash the floor mats, and tipped $10 anyway. Really disappointed in the quality... maybe they're ok if all you need is a drive through wash, but they lost a customer.
