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October 2020 by John G.
Ron at the pro desk was instrumental in giving clarity, dimensions, and action items on doors and windows. This for those who don't know is for larger orders. Ron's over two decades of experience was very helpful. If only everyone was this helpful, fast, and courteous. Keep up the great work.
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October 2020 by Juila L.
I called this location 15 minutes till closing and was surprised someone answered, I actually got routed twice so they can check for a gas water heater tank for me and check to see if they have physical visual on the actual item to help me put on hold for the next day. They did just that and customer service was great.I was there the next day for the item. Their location was extremely busy but seemed pretty organized to me. Customer service section had a line with entertaining Halloween decor, and the other check out section also had a lines. Mask were provided in the line by the entrance for people who needed it. Employees seems to have masks on despite the other comments in July. (assuming they fixed the social distancing & mask issue by now). I saw distancing stickers in my line. At least, they seem to be making an effort for improvement.My only complaint -1 star is that there are no clear signs up front where the restrooms are. It was a 2 hour drive for me to get to their location and the first thing I wanted to do when I got in the store was to peeeeeeeee peeeeee.
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October 2020 by Cat A.
Do not buy an appliance here. The order and delivery were difficult. The refrigerator came with the handle on the wrong side and they could not figure out how to switch it, I was on the phone 12-15 times and could not resolve problem for six months. They offered me a 50 dollar certificate for all the problems I encountered but never gave it to me. The Frigidaire that I purchased was noisy and could not maintain temperatures. I have defrosted this "frost free" freezer 3 times in two weeks. The milk goes bad in a couple of days because while the freezer works overtime the fridge cannot get cold enough. I called and they said we don't have your paperwork and too bad anyway. Not our problem. I am throwing out the fridge and will never shop at Home Depot again.
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October 2020 by May C.
This review is for Darla, who helped me on Monday 10-5-20 between 11:45-12:45ish. I had ordered a storage shed online but it was missing a crucial piece... the floor.I tried reaching out to Home Depot customer service online AND the manufacturer customer service but they were USELESS. I was fed up.So I went in store with my only objective of leaving with the missing piece OR having it shipped that day.The customer service line was busy and so were the representatives. I told the first rep that my online order was missing a piece and I wanted a replacement. They couldn't help me so they asked Darla, who was busy AF answering phones and clicking all over her computer and helping customers!She immediately knew what to do and paged an MOD (Manager on Duty?) and someone to help me get the giant box from its aisle. She was going to give me the piece!We returned to the customer service line and the two people who helped me with the box ditched me... ok, so I waited awkwardly with the giant box on a cart.Darla was extremely busy and I waited patiently for her because she seemed like the only person who knew what to do with my order. She also seemed to be the only person answering phones and who knew how to handle more complicated customer service issues for returns (as I witnessed while waiting for her to be free... which for a while seemed like she would never be free). Even other non-customer service employees were asking her for assistance. I couldn't get a hold of her for quite some time (but at no fault of hers!).When I finally got a hold of her (right before maybe a break? Sorry!!) she was so nice and efficient. She helped me open the box and retrieve the floor piece. She made an RTV (return to vendor?) label and slapped it on the box and I was good to leave with my storage shed floor piece!I told her she was the busiest person I had ever seen. She deserves recognition for working non-stop and being quick, efficient, and knowledgable. This woman needs a pay raise, a statue in the garden center, more help, and a paid vacation.My five star review goes to Darla, who was my hero in an orange canvas apron!! You rock!
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August 2020 by Noel-Heather B.
One reason- a hugely critical issue with this Home Depot. The entire reason I asked a friend to drive me here, and waited a month to get the ride, was to make my car keys using the valuable storing information Key Hero app. I'm there waiting for the one guy they say who knows how to push a button and read (?) to use this easy machine . When he gets to work , he's absolutely not helping me. I cannot get the app to work. I keep asking him to say how to and he's not even going to try he's not used it before. ??? It's the whole reason anyone would come here instead of any other place!!!! I take the app off. Wait . Redownload it. It confirms my login and is broken and in usable after that after all. It can show store location but it cannot cut key make key save key information- nothing!! He just ignored the ten times I would try it and ask him to please get it to work. He passive aggressive ignores me and when my friend walks over he says to my friend-" she can't get the app loaded right on her phone." Guy to guy . How offensive was that? It's not my phone( an iPhone) and it sure as sheet isn't my abilities to hee, press on the app upload. Horrible creep. So I have keys and no way to go back in time to save the key information onto the app. I'm so pissed off. Hate the store. Hate them hate being insulted and degraded by anyone and he managed to make me look bad to my friend. What a p***** If you're gonna go to any store- how would you like this kind of j*** to be the "only person " they told me who even knows how to stick a piece of metal into a slot and push a button. I'm so furious six dollars and a month plus petrol from Ben Lomond to Soquel to pay for Mysogeny verbal abuse. Creep creep creep creep creep
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July 2020 by jaye m.
No one was wearing masks appropriately neither staff not customers. Staff all had "noses out" even when inside. No attempt to enforce social distancing or mask wearing by staff. Basically jam packed free for all. Stick to online; their mask policy was a PR stunt but not applied in real life. They let anyone in store & served them mask or not.
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July 2020 by Michele R.
I have called 3 times and 50 minutes later, for the second time, someone picked up the phone and hung up immediately, without answering the call. Still no communication. I bought an online product and want someone to pick up for me but no way to pass on the information. They texted me with a prompted message, with no way to fill out the data dealing with car information, etc. There is no area to message that a professional contractor will pick up the product, and his information. Waste of time and energy. To buy the product, I called a department clerk to find out about product pros and cons-simple practical questions. The employee could not answer one question, and obviously knew nothing about the basics of his department. His recommendation: come to store and look at product and choose. Absolutely useless help. It would be so easy to have polite, informative, and professional service available that addresses consumers' needs. This is not the case at Home Depot, Soquel.
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July 2020 by Ed E.
Zero COVID-19 safety protocols being followed by the majority of the employees. If you are going to get COVID-19 you will get it from going to Home Depot.Wearing a face mask off your nose or under your chin is doing nothing to protect the public, yet this is how they wear the mask at Home depot. In addition, there is a complete lack of social distancing by employees, and they are constantly removing there mask in areas crowded with people. Moreover, the overcrowding of the store demonstrating a complete lack of concern for anyone's safety in our community. No other store that I have been in has shown such a brazen disregard for the safety of our community Every time I pass the store there are multiple employees (today there where 6 of them) all standing should to should, some with no masks on, in a small circle in the only pathway to getting into the store, no concept of social distancing. This is the direct result of pore management, the Best Buy and Safeway next door has non of this stupidity going on and the newly reopened Outdoor Supply Hardware (OSH) up the street is a very safe store to be in. This bad behavior and endangering our community is the falt of the management team not educating employees and enforcing safety protocols. I will be taking all my business to OSH, San Lorenzo lumber locally & using Lowes online from now on.
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July 2020 by kipp b.
they are running a "free water test" scam.I filled the vile with bottled Fiji water and got a call from the salesperson telling me that I had all kinds of problems and tried to get a technician to come out.I then reported them to the state Consumer
[email protected] should try this too! It's free and you'll get a chuckle
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July 2020 by Alex C.
Home Depot is a horror show of incompetence. I will recount two recent experiences: 1. I tried to buy a hose rack onlineThen I realized it was set up for in store pickup. I canceled. The site said 'all set'. Then I get emails about picking it up for three weeks, with a final email thanking me for picking up the item in Burlingame (not me). 2. Contractor ServicesI figured this part of the operation would be better, but after a lot of planning they are now delivering a set of blocks four days late- completely detonating the set up for this project.
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June 2020 by Pamela Novak
To follow up with Customer Service: June 8th, 2020
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June 2020 by No N.
I ordered two items online, to be shipped to my home. Somehow the HD system changed one of the items to "ship to store," and the store is Hayward. Two hours away from my home. Huh? Idiots.I didn't know about this screw up until I got an email today, saying the item was ready for pickup. I have been on hold for HD customer service FOR AN HOUR, trying to cancel that part of the order and get my money back. Still waiting. Listening to their annoying outgoing messages.The HD website FAQs says I can do this through Live Chat, but there is no option for that on the site. You have to phone. And no one answers. The only other option is to not pick up the item and wait for it to be returned to inventory, and the refund to be processed. It takes a week for the item to be removed from the pickup desk, and God knows how long after that before the refund is processed. How does this company stay in business? I have no idea.
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May 2020 by Kelly J.
Placed an order for a vacuum that was on sale online for delivery to my house and then on the day it was supposed to be delivered I got a call saying they don't have any in stock so i will be refunded. You really need to figure out your inventory and stop selling things (especially on sale for a killer price that gets customers super excited ) that you don't even have! I can still go online and it says that you have 1 left in stock and it's available for in store pickup! Not sure if this is the local stores fault or if it's a general inventory issue with all Home Depot's online sales.
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May 2020 by Allyson Holden
On today’s episode of.. WHY I HATE HOME DEPOT Lumber delivery =$89 1 board or full truck You must be home from 6am to 8pm!!
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May 2020 by Ron H.
Sure ... the Covid 19 scare makes for a special time, but I would have still expected better from Home Depot. The right hand doesn't know what the left hand is doing. Ask different employees and get different information and levels of assistance, also different levels of politeness. Visits tend to end up being run-arounds. Responses to loading help requests varies too, sometimes being zero despite promises.Word of warning: The Vigoro Premium Brown Mulch they sell varies wildly varies in quality, consistency and color ... even when the bags come from the same heap.
