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February 2024 by Deborah Carter
I hate this HD. No one ever answers the phone.
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February 2024 by William Youngs
My home away from home. Great spot.
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February 2024 by Greg Illes
Decent Home Depot, but parking can be a chore sometimes.Access from the freeway is good, and you can also enter from Soquel Road.
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February 2024 by Dorothy Chittenden
Great mix of products for DIY projects
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February 2024 by Robin Davidson
THE MOST unhelpful, unprofessional, unsafe, uncaring and unfriendly place in Santa Cruz County.
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January 2024 by Mike Jensen
Friendly customer service hit or miss on getting what you're looking for
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December 2023 by Scm Gunner
Typical home depot. The store is always under staffed and frequently purchased items are often up on the shelves and not replaced where they can be reached. They don't provide some products that are common for each trade like you might find elsewhere and they continually switch product lines. That makes matching a previously purchased item difficult sometimes. Their prices can range from great to why the hell is this more expensive than a small hardware store. They do have some good deals from time to time. However, watch out for items they display in heavily. They may appear to be on sale, when in fact, they are the same price when found in their typical location. As with anywhere you have some quality, helpful people who know how to get things done. You also have those where you question their level of competence as they have no clue and work at a snail's pace. While returning items is fairly easy the line can often be long and slow moving. Theft has also slowed the purchase of higher priced products. I also find it lame when you finally find help only to have them say they don't work that department. They aren't helping anyone else and are unable to take 10sec to go up the ladder and grab your item. They act as if the world would stop if the guy from plumbing has to grab something electrical. I'm not talking about dragging them away from their department, this is while they are already walking down the same isle your part is on. That's more of a reflection of store policy and not necessarily the reluctance of an employee. Having said that, I'm sure if they were quick about it no one would in management would take issue. It's also frustrating when you know a product is not on a lower shelf but they insist on wasting more of your time looking for it when they could just grab it from a higher shelf and get you on your way. With prices constantly going up home depot seems to be a necessary evil in order to cut costs on some items.
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December 2023 by Julie Duffy
Home Depot is the place you want to shop if you are into fixing up your place...It has lumber , lighting fixtures, plumbing, outside and indoor plants, soil, Holiday Accessories...Ask also about. Financing .
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December 2023 by Shawn Keck
Save yourself the headaches and just order online…everything I always need is locked up, not on shelf or where app says, employees are pissy and could care less about finding and getting customers products…then get ticked they have to walk you up like a convicted felon with the wall of shame. I get preventing thefts but their lack of common sense is astounding. Done driving 30 min to leave pissed of every time. At lest Amazon does not have attitude to sell you products. Do better.
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November 2023 by benjamin Jones
I have had a long, frustrating and hard to imagine experience after a custom door from this location. It took more than three months after paying for the item to have it available. However, the store never contacted me to tell me it was available, I had to call multiple times and pay several visits before finding out the door had been sitting there for a month.It was explained to me they were working with a new system, and it had not notified the installer that said door was available. Finally I was contacted by the installer and arranged for a date to be installed. Nobody showed up on that day and calling me installer and the store, nobody told me what had happened. Apparently the installer determined the damaged door was not suitable for installation and therefore was not going to complete the job. The problem is nobody at Home Depot or the insulation company bothered to tell me despite the fact that I had taken the day off work, and my family was waiting For this completed before we left on our Thanksgiving trip. Need to say it was another wasted day… This one a little bit more impactful… In a very long and dreadful episode delete is abysmal, the communication is nonexistent, and the attention to detail is a joke .
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October 2023 by Jason Carter
I go here regularly for work. Is the worst HD in the area and maybe my least favorite of dozens I've gone too. Always messy and unorganized. The smart, helpful people seem to quit.
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October 2023 by Jovonna Salazar
My grandma and I went to pick out some paint and blinds. Garett in the blinds department was a fantastic help. They need more employees like Garett.
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October 2023 by Rhea Orthner
We had a problem with our fridge that we bought from Homedepot. But Mike from the appliance section and Denny, the manager, helped us out. Thank you so much!!!
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October 2023 by Andrena Duffy
This is the absolute worst store in Santa Cruz for customer service, you could be actively looking for something obviously in need of help and be ignored. Staff stand around talking to each other and ignore you and when you finally find someone willing to help they are rude, unlikely to know where things are and generally terrible in their approach. Today while looking for a small part for my vacuum I was told “well, I’m sure most people would see that huge sign that says appliances and check in that isle it probably is in there wouldn’t you think?” I was floored - I told the man that yes I had looked there and didn’t find it and he said - “well then how about you follow that arrow up those stairs - might be someone to help you there, right?!” And walked off - what the hell???
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September 2023 by Joan Doe
I am asking you please do not put up huge statues of laughing sadistic clowns, etc. this year in your store… this location or any. Please consider your customers with young children. Violent statues are inappropriate in public stores. Thanks so much for your consideration. It’s one thing to put someFall and Halloween items but last year you went too far.