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March 2022 by Carol F.
We purchased our Marvin windows through Somerset last year, during COVID. I'm not sure if the company is short-handed, but the customer service is awful. We have had a few issues with our windows. Fautly buckling trim, missing screens (they were lost in their warehouse for 9 months!) that take 3+ emails over 5-7 weeks to get a response on; usually only after I ask if it would be better if I contact the manufacturer. In businesses everywhere, people are busy, short-handed, and we're all dealing with delays on goods. It's the lack of response/customer service that has soured me on this company. I'd never use them again, nor would I recommend.
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February 2022 by Derol Frye
Ordered French Doors with stainless steel hinges. They installed brass hinges and gave us the stainless hinges in separate boxes. Our contractor had to reroute the hinge pockets at additional cost for the stainless, as they were thicker and the mount holes were different.
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August 2020 by Anthony Rhoades
Amazing customer service and quality work! If you need new doors or windows and live in Santa Cruz this is your place. Quick turnaround too.I’ve bought multiple doors and had custom door frames made as well. Couldn’t be happier with their service. Highly recommend!!
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October 2019 by Purna Roy
Great choices.
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August 2019 by Stephanie L.
Great experience! So nice to shop at a local Santa Cruz business. They sell beautiful products. The staff is knowledgable and helpful and generous with their time. In 1992 we fitted our home with their hardware and it still looks great. Now as we complete another project, we're so pleased to work with them again. Highly recommend.
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April 2019 by Cycle Works
Very Knowledgeable. They have a large selection and the owner Peter is very helpful.
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November 2016 by Cat M.
Somerset does terrific work, but you have to stay on them. I mean, you need to call every other day. My last door is still not complete after five months, and this is after being told it would only take a few days! Next time, I'll probably go with someone else.
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September 2016 by Pamela W.
My husband and I had been trying to buy a new front door for months. We went to Somerset as recommended by a contractor friend. We could not have been more pleased with the attentive, comprehensive, prompt and friendly service. Ray helped us find exactly what we were looking for and had a complete quote for us, including an estimated delivery date, within hours. Every person there sincerely seems to want to be helpful, and does it in a friendly manner. If you are looking for local, personalized and excellent door service, look no further.
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July 2016 by Connie M.
Ray was super helpful and responsive in getting me a bid. They had enough selection in their showroom, I could pick out the hardware there and one-stop shop. He got me some names of some trusted door installers and worked with me on this non-standard door I was needing. Super professional and responsive. Their bid was very reasonable too. Definitely a strong recommendation for these guys.
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October 2014 by Eric L.
I started buying Doors and Windows at Somerset Door and window back in 2008. They have a great range of products including all the major brand we use like Marvin, Andersen and Viking. They deliver our products on time and stand behind their promises. I highly recommend them. Eric Lamascus www.DiscoverElite.com
