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December 2020 by 冬奔西走-美国房产
Very unprofessional customer service. The representative cannot answer the question promptly.
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November 2020 by K. D.
I ordered this Japanese product online and it was delivered just as described. This is a great place to find products from Japan & Korea.
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September 2020 by Frances Z.
I've been buying on the site for many years, and their system, marketing, support are just deficient. There were a couple times when I check out, the promo codes don't work properly or I can't check out, period. Their marketing material is also not accurate. Very recently, the poster had $79 for one of the products, but it was $89 in the check out. So I followed up with the customer support. They said there's an error. Without providing me with any more information, they changed the price of the item to $100. I asked them if they would honor the previous price, they said they cant and offered to cancel my order. I mean, if I want to ended up not buying anything, why would I waste my time to check out, and contact customer support for correction? As mentioned by many other reviews, their support is not helpful at all.You really need to be careful when shopping on this site, I would probably not realize the price was off if I checked out a bunch of the products.
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March 2020 by Tinghung Lin
Update: iMomoko reached out to me over the phone after I posted this review, discussed my concerns, apologized and sent me the sample and an additional gift as an apology. With regards to their prompt customer service and quick shipping of the missing gift I am amending my review. As for the product itself the SKII Treatment Essence arrived quickly and in perfect condition with no bents or marks on the boxes. Customer service taking care of my concerns was much appreciated.Original Review:iMomoko is a very unprofessional and shady company who scams customers into advertising for them for free. I ordered over $200 of SKII skincare products because they advertised a 7 piece free gift of SKII travel samples with purchases of over $150 for a promotion. When my order arrived today there was no gift inside of the box, instead there was a postcard in Chinese which stated that in order to get the free gift, I will need to either 1. Post a video of me opening the box on Weibo (chinese social media) and tag them. 2. Post a picture of me unboxing it on WeChat (chinese facebook) and tag them and send them a screenshot. And even then I will only receive my free gift with my NEXT order. I double checked the website and there was no disclaimer saying additional steps was necessary to get what I ordered. I then chatted customer service who then pretended that the missing items was a mistake (It was not a mistake the postcard in chinese clearly says so.) Customer service asked me if they can ship with my next order, and I said no, and then they said they will ship it to me, but with no tracking. (I will update if it actually comes, if no update, it didn't come.)This company is tricking its Chinese customers into advertising for free, and for everyone who can't read their postcard and advertise for them, they just won't get the bonus items that they spent extra money to qualify for.I have also submitted the picture of their postcard in Chinese giving instructions to advertise to GET WHAT YOU PAID FOR, the promotion with no disclaimer, along with the packing list I received.I would definitely never buy from them again.
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February 2020 by Charlene B.
Lady answered the phone & as i said hello & proceeded to ask if they sold a specific product, she hangs up on me lol. Nice.
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August 2019 by Nixon
Imomoko carries a wide variety of product lines including SKII, Pola and more. I have been their loyal customer for about 5 years now, highly recommended!
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August 2019 by Henry Lin
Update: iMomoko reached out to me over the phone after I posted this review, discussed my concerns, apologized and sent me the sample and an additional gift as an apology. With regards to their prompt customer service and quick shipping of the missing gift I am amending my review. As for the product itself the SKII Treatment Essence arrived quickly and in perfect condition with no bents or marks on the boxes. Customer service taking care of my concerns was much appreciated.
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July 2019 by Henry L.
iMomoko is a very unprofessional and shady company who scams customers into advertising for them for free. I ordered over $200 of SKII skincare products because they advertised a 7 piece free gift of SKII travel samples with purchases of over $150 for a promotion. When my order arrived today there was no gift inside of the box, instead, there was a postcard in Chinese which stated that in order to get the free gift, I will need to either 1. Post a video of me opening the box on Weibo (Chinese social media) and tag them. 2. Post a picture of me unboxing it on WeChat (chinese facebook) and tag them and send them a screenshot. And even then I will only receive my free gift with my NEXT order. I double-checked the website and there was no disclaimer saying additional steps were necessary to get what I ordered. I then chatted customer service who then pretended that the missing items were a mistake (It was not a mistake the postcard in Chinese clearly says so.) Customer service asked me if they can ship with my next order, and I said no, and then they said they will ship it to me, but with no tracking. (I will update if it actually comes, if no update, it didn't come.) This company is tricking its Chinese customers into advertising for free, and for everyone who can't read their postcard and advertise for them, they just won't get the bonus items that they spent extra money to qualify for. I would definitely never buy from them again.
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May 2019 by Eleanor Y.
I use ONLY Japanese beauty products and glad to find this place in the states. Tho hundreds of similar stores out there but imomoko truly has the widest selection and best price. Shop online and they deliver fast!
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May 2019 by Miko W.
i bought Asian cosmetics from iMomoko online, and the price is good as well. Over $99 can get free shipping. A lot of brands i can shop at this store like POLA, SUQQU, SKII, ALBION, IPSA, i love this website sooooooo much.
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April 2019 by Lixin Y.
Online purchasing experience is very good, highly recommenced! Will buy it again!
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April 2019 by Wildestrangeluv
They have a good selection of products that are hard to find in US, extremely fast shipping and prices are reasonable.
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April 2019 by chencong zhang
They got my address totally wrong and blame me for it. I asked them could they send me again asap and they refuse to. Said they need to wait the package returned to them and then send to me again, which would arrive much later than normal.
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July 2018 by Rita F.
Bad experience in returning items!!! They won't provide a free return label and you will be charged 10% restock fee!!!
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April 2018 by Mina C.
I started to use SK II mask that I bought at Chinese Expo on Feb. 2018 that notice the product was expired on Nov. 2017. What a joke. This was my first time and also will be the last time I buy from them. Be aware.