-
January 2024 by Johnny L.
Absolute SCAM. Took my deposit, never made the sofa - LIED several times about the completion date. "Yeah next week, or the week after. Sorry just about finished..." After a month of trying to contact him - he said he was unable to create it. He never even got past one day of work. He said I would receive a refund and has FAILED to refund the money after again - WEEKS of asking and waiting. I demanded he drop off my fabric, which I was out $1,200 for. He made a few sofas for me YEARS ago without issues (one wasn't done completely right - but I let it slide). It seems he just choses to not complete peoples orders at random - they must be too difficult for him to do - hense why most of his inventory is simple stuff. AVOID. Go elsewhere. I'm sure some of the positive reviews are his friends/family to help flood out the multiple people he has scammed.
-
November 2023 by Marcus I.
Total Design has amazing taste! I love their selection and style and I think they are one of the best furniture stores out there with amazing service and good value for the quality. Thank you Total Design!
-
June 2023 by Annalise Gerlach
A leg on my couch broke and I was so sad. But when I reached out to Marc he quickly responded and within two weeks had someone out to my house to fix it. They were quick and very friendly. if you want a lifelong piece buy your couch here. Such great quality and such a great team.
-
April 2023 by Andrea F.
Can you please send back the furniture you said you would send back in September? It's a drawer, couch cushion and caned sliding dresser doors. We've tried to contact you every week for months and just want our stuff back.
-
December 2022 by Megan M.
Marc made our dream couch! He was recommended by my sister. Initially contacted him through the website inquiry form. Thought I didn't hear back, when really he responded promptly but the email went to my spam. I sent rough ideas for a quote, then made an appointment in person at the warehouse. He walked us through every detail. We wanted leather, and he was able to describe the differences in leather types! You can tell he's knowledgeable and passionate. Sometimes I had to ask him to slow down and repeat options and details so I could comprehend the specifics -- so many options! Timely process, worked within what we wanted, and at an incredible price for a custom piece! Would highly recommend!
-
October 2022 by Steve C.
Great place to get custom designed furnitire. They made a couch for us that others quoted $7,000.00 or just under $2,200. When we issues, they responed quickly and were always straight up with us. Great designs, exactly the looking for. if midcentury is your thing- these guys are great!
-
May 2022 by Robert C.
I was referred to Marc by a friend who recently had Marc design a custom sofa sectional. He highly recommended Marc and Total Design Furniture. I do as well. I had a well designed and well built Crate N Barrel sectional that due to sun damage needed to be reupholstered. Marc sent material samples and made design suggestions. The end result is we received essentially a brand new sectional in less then 2 weeks. To top it off, I had received a quote from another furniture upholster that was THREE times as much! Marc and Total Design Furniture are my go to for new furniture and furniture re upholstery!
-
March 2022 by Dr. Brian Gordon DC LAc
I am so happy we found Total Design Furniture. Marc was very patient and so helpful meeting with us. We spent a lot of time figuring out exactly what we wanted. We were told it would take a while to get our custome pieces and it did but it was so worth it! Their work is meticulous and of a very high quality. Could not recommend Total Design and Marc more!
-
February 2022 by Natasha V.
Total SCAMMERS!!!!!! WARNING They used to be a legit company but have hit hard times and are now scamming there clients so sad!!!!!!!!!!!
-
January 2022 by Nathaniel Greenstein
We were lied to and scammed.What’s crazy is that I purchased a couch from Marc 5 years ago and we still like it to this day. That’s why when we moved to a new house I reached out to buy a new couch and 3 custom chairs. We spoke to Marc on the phone, bought swatches, and had multiple emails before we paid the deposit. After waiting 10 weeks we reached out to get an update/pictures but we kept getting excuses (“will ship next week’, “can’t find a shipper”, “will send pictures later today”, etc.). We initially believed him but we never got any pictures. Plus, with covid we were willing to cut him some slack. But at some point weeks later he just ghosted us. He never built our furniture and the whole thing was a waste of time and a $2400 deposit. Now we are left with no furniture for the holidays.I advise you to stay away from TDF and Marc. The terribly part is that we spoke to him throughout the process and he was just lying the whole time. Even after I told him that I’d report the fraud and get my money back he didn’t respond. If they made our furniture – you know he’d respond, but clearly he had nothing during the 10 weeks.Looking at other reviews – it seems you might be one of the lucky few he delivers for. Or you can be scammed and waste your time and money.
-
December 2021 by Nathaniel G.
We were lied to and scammed. What's crazy is that I purchased a couch from Marc 5 years ago and we still like it to this day. That's why when we moved to a new house I reached out to buy a new couch and 3 custom chairs. We spoke to Marc on the phone, bought swatches, and had multiple emails before we paid the deposit. After waiting 10 weeks we reached out to get an update/pictures but we kept getting excuses ("will ship next week', "can't find a shipper", "will send pictures later today", etc.). We initially believed him but we never got any pictures. Plus, with covid we were willing to cut him some slack. But at some point weeks later he just ghosted us. He never built our furniture and the whole thing was a waste of time and a $2400 deposit. Now we are left with no furniture for the holidays. I advise you to stay away from TDF and Marc. The terribly part is that we spoke to him throughout the process and he was just lying the whole time. Even after I told him that I'd report the fraud and get my money back he didn't respond. If they made our furniture - you know he'd respond, but clearly he had nothing during the 10 weeks. Looking at other reviews - it seems you might be one of the lucky few he delivers for. Or you can be scammed and waste your time and money.
-
September 2021 by Kash Kash
In 2018, My spouse and I order a custom beautiful sectional during Black Friday. We went to the showroom and Marc showed us around giving us time to decide what kind of fabric we wanted to use. We paid an extra $100.00 to have it expedited and delivered before Christmas. The sofa is still in great condition and I get so many compliments. On 1/29/21 , I reach out to Marc to make my kids a custom ball pit and other soft play . After going back and forth via email about the details we finalized the order on 2/7/21. Marc requested for a 60% deposit which I thought was a bit high but didn't mind because our previous experience was awesome. The order was going to take 6-8 weeks with a delivery date of 4/4/21. I reach out to Marc on 4/2/21 to check the status because he haven't said anything about delivery. Marc stated that it will be completed during the week and delivered Thursady 4/8/21. I was curious about all the bad reviews that I requested for pictures. Marc replied when he gets back in the office on 4/5/21. I sent 3 emails trying to confirm our new delivery date for 4/8/21. Marc never responded and he never sent any pictures. I called his number that's on his website and a unprofessional lady answer and I stated I will like to check the status of my order. She responded Marc doesn't have the phone right now let me get a pen and paper. If you answered you should be ready to look up my order and give me some information. I just hung up and made a claim with my bank to get my money refunded. I'm upset but I really feel sad for my kids because they were really excited and ready to play. Now I have to wait another 2 months to get one custom made.
-
May 2021 by jordan austin
I'm sad to report that I am Marc's latest victim. We are a returning customer so I thought he would come through for us, but nope! He pulled the exact shenanigans as described by other reviews - takes large deposit, becomes unresponsive, lies about completing the piece, says it shipped but won't send photos, his imaginary "Jemal" character that's lost with the couch somewhere across the country, the unprofessional lady answering the business line with "hello" before giving me the runaround.What's so strange is that he'll actually text with you and dig himself into a deeper and deeper hole of lies in some sort of twisted self destructing episode- "I'll send the pictures now (11am) ", "I'll send them when I get home (1pm)", "I'm at an installation" (at 8pm), "Still at the install" (at midnight), "it shipped out last monday". All while there are actually no pictures and no work has been done. "Jemal is first going to Florida and then delivering your piece on the way back", "He should get there in a week", "He should get there in another week" and it keeps going.I told him to just come clean with me and I'd understand but he just went silent. I gave him one more chance before opening a PayPal dispute and he still didn't respond. I requested a refund on PayPal and he never responded so I escalated it with screen shots of all the lying and ridiculousness and they refunded our 2k deposit no questions asked. Hopefully they disable his account. SAD! Wasted 5 months and so much brain power on this clown.It was more than a month and a half between him saying it shipped and me getting the refund. What did he expect, for me to just forget about it and let him keep the money? So many questions unanswered.For those considering purchasing from this place, be aware that you might get something nice or you might have the worst experience imaginable, there is no guarantee. They make great furniture (if they decide to actually make yours) but one thing is certain- the owner is utterly incompetent at running a business and has no issue with taking you for a ride. YOU HAVE BEEN WARNED!!!
-
May 2021 by Helen Gotlib
Some times you have to wait for perfection!I ordered this sofa Dec 1st 2020 and it arrived in Michigan April 25th.Along the way I read some of the other reviews on here and got pretty freaked out wondering if the sofa I ordered would ever show up...Patience people! Making somethings from scratch takes time. I know it's hard in this world of instant gratification but trust me it's worth the wait.I will say there was a lack of communication or realistic shipping dates at times with out me reaching out to Marc and his team, but in the end the sofa showed up exactly as I requested it! Thanks Total Design Furniture!
-
April 2021 by LUV_ PHILLIEHS
In 2018, My spouse and I order a custom beautiful sectional during Black Friday. We went to the showroom and Marc showed us around giving us time to decide what kind of fabric we wanted to use. We paid an extra $100.00 to have it expedited and delivered before Christmas. The sofa is still in great condition and I get so many compliments. On 1/29/21 , I reach out to Marc to make my kids a custom ball pit and other soft play . After going back and forth via email about the details we finalized the order on 2/7/21. Marc requested for a 60% deposit which I thought was a bit high but didn't mind because our previous experience was awesome. The order was going to take 6-8 weeks with a delivery date of 4/4/21. I reach out to Marc on 4/2/21 to check the status because he haven't said anything about delivery. Marc stated that it will be completed during the week and delivered Thursady 4/8/21. I was curious about all the bad reviews that I requested for pictures. Marc replied when he gets back in the office on 4/5/21. I sent 3 emails trying to confirm our new delivery date for 4/8/21. Marc never responded and he never sent any pictures. I called his number that's on his website and a unprofessional lady answer and I stated I will like to check the status of my order. She responded Marc doesn't have the phone right now let me get a pen and paper. If you answered you should be ready to look up my order and give me some information. I just hung up and made a claim with my bank to get my money refunded. I'm upset but I really feel sad for my kids because they were really excited and ready to play. Now I have to wait another 2 months to get one custom made.
