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December 2023 by Ron R.
Absolutely the worst customer service I have ever experienced.I went in to make a deposit , as I have for the last 75 years , and was refused because they said my name was not the same as on my ID. This was a deposit not a withdraw ! So when I asked to see the manager so as to make the deposit , I was told to leave my phone number and would be contacted for an appointment to come in to speak with a manager.I wanted to make a deposit that day not in a week , this is the treatment I get after 75 years of being a customer. After I asked for the tellers name , she slide the " window closed " sign up , and walked away .If you want a smooth and friendly banking experience , this is not the bank to count on .If you want a crappy and frustrating bank experience , and a ruined day come here.
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November 2022 by Sarah P.
I really love this branch of Citi Bank. I have been an account holder for 10 years now, and they have always been consistently helpful. I've never had to wait too long for anything. The parking is SUPER convenient. staff is friendly accommodating.
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November 2022 by Katie D.
I'm so happy this branch is available!! The parking is super convenient, and the staff is always so friendly and kind.
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November 2022 by Jasmine S.
I think things have really turned a corner with this bank recently. Every time I've gone there have been plenty of tellers and the service has been pleasant. I will definitely use this as my main bank moving forward
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March 2020 by Jadira M.
No lie I wish I could this negative stars. I understand I'm not an account holder at this bank, but they gave me a hard time when I went for quarters. I've gone multiples times this month for quarters and I get them. Today I was told that's it's policy not to give out quarters to non account holders. Chase and BofA never give me problems and I don't have an account with them either.
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August 2018 by Lisa A.
This bank has really gone down hill after they got a new manager, it's like they're always under staffed and when there are staff, they're all busy while the line to see a teller is ridiculously long and there's legitimately only ONE TELLER. I hate going to this bank. I drive out to Long Beach or Downey.
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June 2018 by Jennifer V.
Very bad service,unprofessional tellers and financial advisors.I was planning on opening an account,but changed my mind as soon as I spoke to them .
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December 2017 by Ramon M.
Are used to bank in big bear the big bear branch would always release my funds immediately this branch and the manager are so ignorant they don't release my funds they tell me they will be available at midnight and now I find out that they put a hold on my account who the f*** are these people I would've gave them a negative but it doesn't give you that choice
