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March 2024 by Steve Frank
Pay point outside can be touchy. Doughnuts are coming from another location and they just put them in someone's truck or car to deliver them to South Gate. WTH....? They don't make Doughnuts there?
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March 2024 by Michelin Man (Restaurant review)
I used to actually like this Dunkin but all they’ve been doing is messing up my orders; Not only that but they forget the give the debit/credit cards back. Apparently they have a collection of cards “in the back”. Customer service is mediocre at best. Sometimes they’re nice and sometimes they just wanna rush you out and your drink. Which later ends up costing you money. I try to never complain on the spot as I know how difficult a customer service job can be but boy it gets irritating. I rather just drive to different locations now.
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February 2024 by Georgina Bonilla
Diana has a bad attitude to treating customers, and to add to this, a turtle are more faster than them to give what you order.
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January 2024 by Cari R.
My favorite is the powder donut. But I can have only, because I have 2 my stomach hurts. I haven't had their cold drinks. I will be trying their decaf and comparing to Micky Ds. I like that their is a drive thru. Please give napkins! Come on.
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January 2024 by Denys S.
Bad customer service, stopped by because the line was short. Ordered a medium size matcha ice latte , told them to put light ice . I get to the window and the cup wasn't full to the top. I asked if they can fill it up and give me a straw and the person responded with " I can add more milk but it wouldn't taste like matcha" Very wrong response because obviously you would add more milk and more matcha. I took my cup and left didn't feel like arguing about it. But bad customer service. If I pay for my drink and just said light ice . The drink was supposed to be made the correct way and fills up to the top. And just light ice .
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January 2024 by Daniel Prieto
Enjoyed the food
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January 2024 by Linda Hernandez
A Lil confused about the menu but I got it
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January 2024 by Viviana Ramirez
Writing this as I've been waiting 35 minutes for my brothers drink. I flagged it to the employee she said they have a lot of drive thru orders and there's only 3 people working the line. Horrible schedule planning on managements end. I explained there are just as many kiosk clients waiting for their drink and drive thru orders. The employees are trying the best they can on Christmas day so this is definitely a mismanagement issue.
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January 2024 by Jorge Lopez
Poor customer service, Horrible customer service, ordered through the app and I was standing like an idiot in front of the window and the workers were ignoring me, 30 min later I'm knocking on the window and they just look mad, still waiting for my iced coffee while writing this review
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December 2023 by Regina P.
Picking up donuts on Christmas, and these angels are working hard and being so freaking polite. Ronaldo on the drive thru was so nice and patient. They all look like teenagers or young adults so I hope they have a good day today. Working on a holiday is always tough so I'm so happy with this exchange.
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December 2023 by Alana C.
When ordering the girl didn't seem to know her own menu.. we ordered a cookie latte they gave us brown sugar latte, when we got the coffee it was terrible and it had a long black hair in it.
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December 2023 by J J.
not good at all drive thru was horrible it took us 35 mins to get our order with only one car in front of us, once we got to the window everyone was being rude and gave us some old hash-browns that were stale and cold the only thing good with this place was the refresher other than that service and food was horrible don't recommend coming to this Dunkin' !!TRAIN YOUR EMPLOYEES!!
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December 2023 by Desery Valdivia
This is a kiosk and drive thru only location. You cannot enjoy your coffee and snack inside because there isn't any. They have a few tables outside and it's credit card only due to the kiosk. When they run out of an item it doesn't show as sold out so it still appears on the menu and honestly it doesn't have all the items on the menu in the first place. You get what you can and leave.
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December 2023 by Ron Barre
Horrible customer service, i was waiting for my pickup order and not only did every worker look at me and ignore me but 1 work was on her phone right in front of the window and the Manager Patty basically told me Oh well after i voiced my disappointment in not being
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November 2023 by Anielka S.
Went up to the drive thru and what's meant to be fast, took more than 30 minutes. I know some orders come out incorrect, but instead of having everyone behind wait, they should move the customer aside to keep the line flowing. They need to work on this problem.
