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April 2024 by Adrian Kono-Valles
Food was good, but the cashier was rude AFTER she got my order wrong
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March 2024 by Stay Out
Dry dry dry no
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March 2024 by Ramon Carriel
Pollo loco is a hit or miss. I usually get the double chicken tostada but, at some locations they give you nice and moist chicken and some times the overdried chicken. There are locations I don’t visit anymore because of that.
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February 2024 by Rosa Virgen
If you want semi-healthy food they have good options. Friendly staff.2023 I stopped eating here because they place their hot food in plastic containers, which leach all those chemicals, after I saw that I don't come here anymore
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February 2024 by Josie Quintanilla
Arlene was kind in the drive thru! Thanks!
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February 2024 by luev up
Worst customer
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January 2024 by Kryztyan castro
Great service and quality of
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January 2024 by Leonel Orduno
Clean restaurantParking: Good food
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January 2024 by Alejandra H.
First time ordering in this location. Ordered the double chicken bowl just to find out they did not use chicken breast but other type of chicken that was dry and hard. Was during my break and could not go back to ret it.
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January 2024 by Paula G.
The drive through was closed and the door was locked until I called and asked if they were open. They said they were and then opened both drive through and doors. Time was 12:44 pm website says they open at 9:30 am. All the tables were dirty.. you could see that they weren't wiped down on the reflection of the table tops. There were flies in the restaurant. The manager had an attitude when she took my order and she also got my order wrong. I got my food to go but decided to eat inside instead and that's when I realized that I got no forks or napkins in my bag so good thing I didn't leave. My bowl had small pieces of chicken and majority was beans. The green salsa tasted expired, the fruit punch was watered down. And I only received 1 tortilla when I should've got 2.. Now I believe the low rating reviews and you should too
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January 2024 by sharon lee
I really hate leaving reviews like this, but after enduring it for a while, I'm leaving one. I specifically requested that the chicken not be dry when I ordered, as more than half of my previous orders have been overly dry. However, upon opening the container at home, this time there was even more, easily over 80%, extremely dry chicken than in my past orders. The chicken legs were so dry that they shriveled to the size of my finger... It seems like a blatant disregard for customers. Perhaps the management didn't bother with proper training. The only reason I've used this branch so far is because it's about a 3-minute distance from my house. However, even if it's close to where I am, I won't be using this branch again.
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January 2024 by Sharon L.
I really hate leaving reviews like this, but after enduring it for a while, I'm leaving one. I specifically requested that the chicken not be dry when I ordered, as more than half of my previous orders have been overly dry. However, upon opening the container at home, this time there was even more, easily over 80%, extremely dry chicken than in my past orders. The chicken legs were so dry that they shriveled to the size of my finger... It seems like a blatant disregard for customers. Perhaps the management didn't bother with proper training. The only reason I've used this branch so far is because it's about a 3-minute distance from my house. However, even if it's close to where I am, I won't be using this branch again!!
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December 2023 by Sonia Chapple
The service worker was very polite,and knew her job quite well put together nicely the food looked and tasted delicious ?
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December 2023 by Georgina Ruiz
I like the fact that the chicken is grilled and well marinated makes it, juice with a delicious flavor, not to mention their fresh salsasVegetarian options: You will have a delicious options ?
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November 2023 by Fernando Carrillo
Worst pollo loco service ever! Was served by Alma D she was rude and even slammed the window door on drive through on me while I confirmed my order. The receipt said something completely different that what I order so I asked she responded with a horrible attitude. I told her hey your customer service is horrible no need to talk to people like that. She smiled and said yea okay and slams the window door again!To top it of the rice was hard like it’s been sitting outside can’t even eat it.
