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August 2023 by Jazmine Torres
I NEED MY TAXES RESOLVED ASAP. I WENT IN TO SUBMITTED ALL MY DOCS TO YOU SINCE MAY 6 2023 .. MY FED REFUND HAS NOT BEEN SUBMITTED. I’m submitting a formal complaint to the BBB AND WITH THE IRS. Horrible experience
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August 2023 by roxy Mendoza
I worked for Liberty tax on 2022 and i never received my W-2, so in May 2023 i called and ask for it, and i calles 2 more times in June, but still no call backs nor any W-2. Not sure why.
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June 2023 by Osvaldo G.
I had a great service with leinora Very helpful knowledgeable How do you recommend it? Very very well customer service.
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June 2023 by Fly Shitonly
Elinora is the BEST!!! she's really good with the tax forms and breaks down everything so you can understand all that paperwork.
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May 2023 by Lupe Espinoza
Never again will I do my taxes at this location!!!! First and last. I came to do my taxes for 2020 they helped getting my transcripts they took almost 2 month. When she finally did then she upped the fee because she claimed they came across some issues with the IRS and needed to submit other forms. 3 days later I’m reviewing the forms only to notice she did them for 2022 even though I said multiple times it was for 2020 that I had already done my taxes elsewhere for 2022.Almost 3 weeks later I call back because I still can’t see any info on irs page. The lady I spoke to tells me it’s because I haven’t paid the fee!!! I tell her I have the receipt in my hand I did pay. Then I’m looking at both forms only to find that my account number is my social security number with 3 different numbers before!!! She said it was for security reason!!! How the heck is that valid???? So Apperantly my taxes haven’t been submitted even though I was told last week they had been sent already!!I’m so stressed out it’s not even funny. STAY AWAY FROM THIS PLACE!!!
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March 2023 by chuchis “c8uy” m
I give zero stars don’t come here!!! This place is sketchy, fraudulent. they rip off people blind! Like stealing candy from a baby! It’s My First time coming to this place called liberty on Tweedy Boulevard in South Gate,CA From the beginning, I asked the preparer for a price before we can start the process. He said he had to go check the type of form we needed so he couldn’t tell me right off the bat. So I said OK, then he took us to his desk, again i asked him how much was it going to cost? He changed the subject once we started the process again I asked for the price and he said $400, I was in shock $400 for just a 1040 form. I said “that’s why I asked from the beginning because I could’ve gone somewhere else and pay $100.” come to find out that he wasn’t charging me $400 he was charging me $700. I checked all the papers they gave me and the numbers didn’t add up so I told him you’re charging me $700 really he said “oh there’s other fees” I said you never mentioned any other fees that’s why I asked from the beginning for the price. I told him you should’ve told me I would’ve never agreed. Also they don’t give you the original tax forms they give you some fake forms that are watermarked with “not valid for filing” I guess so you won’t use against them and sue them. another thing they don’t ask you if you want to pay cash, they automatically have your income tax return sent to their own bank so that they can take out the money they steal without you noticing because I don’t think most people ask how much they charge or check their paperwork! Anyways I told the preparer that I wanted to cancel everything and he said it’s too late he already sent it and he can’t delete it.. I came here because I thought this was an established place never did I think it was going to be my worst nightmare.
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March 2023 by ChevyLife Erik
I’ve been doing my taxes here a few years now pretty respectable place.
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March 2023 by WaNdEr LuSt XO
first time coming to this Liberty Tax and my god I felt like I was home the whole time, everyone was super friendly, explained everything to me nicely they even took time out to hear me out with some things going on. I truly appreciated and loved this experience! would definitely come back again for tax season.
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March 2023 by Veronica Del Toro
Absolutely great service! Elinora was very helpful and answered all my questions. While I was waiting to be called on kimberly was very welcoming offering snacks and refreshments. Will definitely return.
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March 2023 by Michael Richardson
Costumer service was awesome, we were offered snacks and refreshments by kimberly. Felt very welcomed. Elinora was amazing made the process easy and very informative. 5 stars!!
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March 2023 by Sara Bear
Been coming here over 16yrs and been pleased by their services. Absolutely love their customer service.
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February 2023 by jorge oliva
Had my taxes done here for the first time and I was impressed by how fast and easy Elinora completed the whole process! The whole team and her all displayed great customer service, answered all my questions, and guided me through the steps making me feel confident in my returns. I would definitely recommend this office to anyone looking to be taken care of. Once again thank you Elinora and all the Liberty tax team!
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February 2023 by Yasmin Lisbeth
Osasi is a great worker. Helped me with my taxes and explained everything clearly. Have been doing my taxes here for a couple years and will stay doing my taxes here. The people are nice and respectful.
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February 2023 by Juan Rosas
Man, great service ,quick and very professional. Got back more than expected so I’m definitely satisfied!! Thanks Osasi!
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February 2023 by REYNA AVILA
I have been doing my income taxes at this place for about 10 years. I can say I’m satisfied with my refunds and the teams customer service for all this years.