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November 2023 by Lana S.
Went in for a Monster drink, and the signage said 3 for $6.50. I took 3 to the counter, and he rang up $7.23 and I said no tax on Monster (I know because I buy them every day) He pretended he didn't speak English and kept pointing to the amount and I said "No". No tax. He kept insisting, and said he couldn't change. I said "No". He called someone else up and they spoke in Arabic (?) and he also said - $7.23. I think they are used to ripping off tourists who don't know better, and maybe feel like 73 cents is no big deal. But ripping people off IS a big deal. And acting as though you don't speak English in order to rip people off is not cool either. I walked away and went to Safeway up the road. Don't go here.
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November 2023 by Pily Machuca
There is not much product and it is also very dirty
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October 2023 by Jim BB
These guys are actively trying to be the worst 711 in the region. They put food in the hot case at 8am and leave it until 11 pm. They always have pizza in the hot case but none on the shelf. They leave the coffee for several days, or just don't make it at all. One time they didn't clean the tongs for the roller grill for 3 months until I told them it had been dirty that long. I have come to know these guys from being stupid enough to keep shopping here, and as much as I like them because they're always nice, THEY ALL NEED TO BE FIRED!
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October 2023 by Stephen Singh
Not 24 hours denied me entrance at 2:00 am
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July 2023 by Dan J.
All of the 7 Eleven stores in Tahoe are bad, but this one feels like it goes out of its way to be the very worst one. Constantly out of even the most basic products, expired food on the shelves half of the time, and hands down the worst workers I've ever encountered. Might as well just shut this location down, because an empty field would serve people better than this store.
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April 2023 by Edward Waldron
I’ve lived in the neighborhood behind this 7-11 for 5+ years now. They’ve had dozens of employees in that time, each one more incompetent that their predecessors. None of them can speak English or even attempt to. They will ALWAYS have their earbuds in and constantly are having a conversation to somebody else in a foreign language, have ear buds in. They take OFFENSE to any question or comment that you make. They have no clue how to operate the California lottery, and have been downright rude to the consumer on multiple occasions. AVOID AT ALL COSTS!
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April 2023 by Lili Morgan
Be careful that they don't double charge your EBT card OR charge you and say that it didn't go through. They just tried to scam my fiance by doing exactly this. I will be reporting them to the Better Business Bureau, as should any of you whose going through this as well.
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March 2023 by Nicolle An
Clerk Om deliver everything that we asked for in a proficient manner. Very sharp actitud definitely 5 stars store.
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March 2023 by Chris McPhillips
Extremely rude and incompetent new cashier. This incident occurred yesterday, 3/8/23 around 2-3pm. Check your cameras and see how your cashier doesn’t understand how to ring out basic, highly advertised deals, so he proceeds to argue with me about a deal clearly posted on the door and window, proceeds to stare at my ID for 2 minutes, and then charges me full price instead, just to add insult to injury. With that attitude, he’s going to get knocked tf out by someone less patient than myself.You’re losing business with your current cashier. I won’t be returning to that location.
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March 2023 by Apex Red
Clerk Om deliver everything that we asked for in a proficient manner. Very sharp actitud definitely 5 stars store.
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January 2023 by Catherine Seitzler
The workers are distracted and disinterested in providing customer service. Usually on the phone, speaking something other than English. Just rude.
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October 2022 by Misty R.
This store has zero customer service skills! It doesn't matter what time of day I go in to this location and the staff treats me like garbage. One example was I came in after work at 2am and asked the clerk if they were still able to cook a pizza for me and he said yes and so I bought it and when he gave me the pizza that I paid for to be cooked he handed me a raw take and bake pizza to go home and cook myself! Now if I wanted to cook at 2am after a long day of work I would have went to the grocery store! Another example is the other day I wanted pizza and I knew they sold it by the slice so I asked my hubby to stop and get a slice. He went in and told the guy what he wanted and the clerk said I have to help this guy first, taking about another customer who wasn't even at the register! My hubby said no I'm here and first and I just want the piece of pizza the guy then dropped it in the floor and tried to put it in the box and sell it to him and he caught on and said I don't want that off the floor and he said it's the last piece there no more!! The clerk dropped it on purpose I'm pretty sure just because my husband didn't want to be cut off by the other patron! It's just the little things in this store like the attitude of the employees towards the customers, like we're a big inconvenience to them! And if you're a woman they treat you worse. My sister gets treated like crap when she comes here as well. Now we do not shop at this store and either does the rest of my family members! I say shop at the hwy 89 location or the pioneer trail store and only at this one if it's a last resort no where else to go situation!
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September 2022 by J
Store is a disaster. Pretty gross.
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September 2022 by Debora N.
Suk and Nena are the best girls ever. They work so hard and try to maintain the store as much as they can, knowing how employment is around here. These ladies were so kind to their costumers trying to restock as the fires kick their business in the the dirt. I know it can be tough owning a business, people need to be more understanding of the situations owners come across and they displayed everything to me through their thoughts and comments. They are kind enough to give me stuff for free. I love going to this 7/11, truly the best visits I experience.
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September 2022 by Cj Styles
Over priced, and steal you change. Talk on phone when working register. 711 new owners took over store have no American values or respect for woman. Wont shop thier again. Never
