-
October 2023 by Kirubaharan Subramaniyan
Picked up a new car for my friend. We drove from San Jose. The best experience I had in any dealership. Glad we took the vehicle here. Both the GM and the sales person Robert, made sure that we understand everything before we get the car, right from every feature and how to use, to all the documents, agreements what it means etc. I would definitely want to buy my next Toyota here. They were very kind and professional from the beginning
-
October 2023 by Matt Algeo
Rudest worst customer service particularly from the ladies in there. Have never once been able to do anything my truck has specifically told me go to dealer for. Waited days for a callback for an appointment. Never got the appointment because I mentioned their poor service and got hung up on. The ladies there are Horrid humans.
-
October 2023 by Matt A.
Take your truck elsewhere!!!! They have the worst customer service in the nation. I want to vote negative 2 stars. Attempted to make an appointment was told will call you back. Waited all day for a callback and never got it. Called right before closing to remind them they were to call me back. Got screamed at and hung up on when I requested an appointment. not only that tried to tell me she had to check that they could take care of the problem, my truck literally is telling me take to dealer. Dealer! They are required to fix it even but won't even take my appointment. Shameful horrid customer service specifically from the women there. They also wouldn't sell me a car a year ago when I had cash on hand for the full value of a car but because I look like I'm poor they gave me the runaround. So I know they discriminate too.
-
September 2023 by XdkX A
Excellent experience. Mark was straight forward. I never liked how car dealers desperately begged for your business. This is not your typical dealer .Mark advised me on my best option and stepped back , letting me decide no pressure.When I pulled the trigger ,JJ explained every penny on that paperwork in Layman’s terms .On top of this I gotta killer deal…couldn’t be happier.Jim Bagan family thank you !
-
August 2023 by Mitra Conroy
My husband and I had a wonderful experience purchasing our Toyota Truck from Robert. The process was stress free and pleasant. Robert was very thorough and knowledgeable. We are very happy & love our truck. Thank you, Robert, for taking the time to explain everything so thoroughly from A to Z. By far you are the BEST!John & Mitra
-
August 2023 by Marika McGoldrick
Love this toyota dealership! During our 5 years in the area, Tina and Valerie always went beyond our expectations. Our needs have always been met.This dealership always gave us the best advice and helped us save money every time it was possible. Really recommend them!
-
August 2023 by Mitra C.
My husband and I had a wonderful experience purchasing our Toyota Truck from Robert. The process was stress free and pleasant. Robert was very thorough and knowledgeable. We are very happy & love our truck. Thank you, Robert, for taking the time to explain everything so thoroughly from A to Z. By far you are the BEST!John & Mitra
-
August 2023 by Mrs Xoke
We had a wonderful experience! Our sales rep Robert was very thorough and made sure he answered all of our questions and that we had all of the information we could need. We knew what we wanted, and we were able to call ahead to make sure it was actually on the lot and would still be there when we were able to drive up to see it. This was especially important because we were having to drive from two hours away as all of our local dealers had told us they had this car and when we got there to see it the car has just been sold. (We were beginning to feel like it was a ploy to get us in the door.) For all Nevada shoppers, this dealership is authorized with the state of Nevada to handle Nevada sales tax, so you don't need to worry about paying higher California sales tax. I truly recommend you give Jim Bagan Toyota a try.
-
August 2023 by Jesse C.
I had the absolute pleasure of dealing with Mark Shehadi at Jim Bagan. I live in SoCal and took a flight up to Reno to retrieve a 2023 Toyota Tundra TRD Pro. Mark was and remains AWESOME, available, helpful and straight to the point. I HATE all the shenanigans and up selling that comes with buying a new car. Mark had the car brought TO ME with the paperwork and I was on my way. Handled all the financing in my absence and got me in a truck for MSRP that most are up-charging over $10k. I am so grateful for such a smooth transaction and such an amazing salesperson. I'm a customer for life. Thank you Mark and Jim Bagan
-
August 2023 by Jerry S.
Thank you to Robert and everyone at Jim Bagan Toyota. Truly one of the best dealerships i have intertwined with, going from ongoing communication and much more. If i could leave 6 stars for Roberts services i would.
-
August 2023 by Brian G.
I had a great experience buying my new car from Jim Bagan Toyota. Mark went above and beyond, providing the best customer service I've ever received at a dealership. From start to finish I have nothing but positives things to say about my car buying experience, and I can't recommend this dealership enough!
-
June 2023 by A Smith
Very frustrating experience here. I love my car, that said we were told it had features it does not, we were told we would get a second key in “a few weeks” after we bought the car, it’s 6 months later, still no SECOND key (not third or fourth, just a basic second key). When we ask about this, they act like there’s something wrong with us, instead of fixing this ridiculous issue. Clearly, you’re still manufacturing cars, so let’s be honest, keys must be available. They don’t include an oilchange at the 5k mile service, which is unheard of and absurd. 50k dollar car, and we’re treated like these are luxuries that Toyota does not offer when it’s a basic service. I’m very fed up and would not refer anyone to this dealership after my experience. The customer service has been poor.
-
June 2023 by John D.
If I could give 6 stars I would... This is by far the best service department that I have dealt with.
-
June 2023 by Qqq M.
***This is a REAL review! Beware of all the fake positive reviews that were PAID to be here!***TAKE YOUR BUSINESS ELSEWHERE. Jim bagan toyota sold me a new supra with several paint defects that they don't want to take responsibility for! Toyota brand also said they aren't responsible. My only option is to hire an attorney.I will never be dealing with jim bagan again. It's probably a good idea to not give any dealership your business, for that matter. They are all crooks that sweep as many fraudulent issues as they can under the rug. Truly a bunch of guttersnipes of modern society. REMEMBER THIS.
-
February 2023 by Nickolas Doyle
Stoped here for an emergency since my brake was dangling on and not only did they take my car and fix it immediately but did it pro Bono. Incredibly nice and understanding people especially Lee. If the service I was given even remotely reflects how they treat everyone else I could not recommend it enough.
