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March 2024 by Emilio J.
We rented a 4WD at Enterprise in Reno, and drove up to South Lake Tahoe. We SPECIFICALYY reserved, requested, and reminded Enterprise in Reno that we needed a 4WD. When we arrived in South Lake Tahoe at 5 PM on a Friday, we realized it was a 2WD and a major snowstorm was starting. We hurried to Enterprise in South Lake Tahoe where Tim, the manager, went way above and beyond the call of duty to procure us a 4WD. He drove us to the Stateline Enterprise location where there was one available 4WD, and he made sure that we got in it. Had it not been for Tim, we would have been stuck in a hotel for days because the 2WD given to us in Reno was not able to go up the slick streets to our home. Tim literally saved not only our day, but our entire vacation. My review of Enterprise in Reno will NOT be as positive as this.
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December 2023 by Ryan E.
Have rented from this location a handful of times and it's always a great and easy experience. Recently made a last-minute trip to L.A. and had a hiccup on my end. Tim S. made sure that everything went smoothly. He has the best customer service and is truly the nicest guy. So grateful to have him at our local Enterprise. We'll definitely be back.
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December 2023 by Terra Shima
Always amazing and friendly! Helpful and quick getting your rental completed.Tim is the best!
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December 2023 by Noah Stiles
Awesome bunch of guys!
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December 2023 by C T
Worst unethical customer service on the planet! This place should be shut down by the corporate office and the BBB immediately
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October 2023 by Bob R.
Noah, Sam and Tim hands down the best customer service. I've been renting here locally for a while now and they always treated me very well. Good job fellas.
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October 2023 by Iris Olson
Tim went above and beyond to help with my issues thanks for the outstanding customer service ?You saved my day tytytyty ???
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September 2023 by Ryan Koning
Reserved a car. They overbooked by 250% do dozens of people without cars today. Had to scramble to try and find one. It’ll be aboot 1500 in Uber drives this weekend instead. Disgraceful.
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September 2023 by Mandi M.
I wish I could rate them with 0 stars. reserved a rental and ended up being told I'm pretty much SOL because they overbooked. I would find a bicycle as a better alternative.
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July 2023 by Stacey S.
This rental office is the best I have ever dealt with - I have rented from Enterprise for many many years and I have no doubt the guys at this office are superior in customer service! The offer upgrades when they have them and I APPRECIATE it!! There is nothing worse then not being offered a more comfortable ride at an affordable rate when it's available. Noah, Sam and Tim - your corporate counterparts are lucky to have you and should be basing their customer service training off your day to day practice. You deal with the harshest weather and the least available inventory yet I leave your office smiling every time!!!
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July 2023 by Ashish Sharma
Excellent experience working with Tim and Andy . I met with an accident while on vacation in Tahoe and car got totaled . Tim went above and beyond to help me and my family out with a car when no other rental company was supportive .Would highly recommend going to this rental company if you looking for car rental in neighborhood and witness highest standard of service with Tim & Andy
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July 2023 by B N
Tim the manager at the Lake Tahoe location is both personable and professional. I highly recommend this agency
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July 2023 by Xin S.
Tim is amazing. He is so efficient, and great customer service. He allowed my family to have the means to transport with short notice during our vacation. Very helpful and very effective. Make sure to find Tim when you need a rental car at South Lake Tahoe!
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April 2023 by Jonathan Krynitsky
Fantastic local branch for the Tahoe area. Tim was especially kind and helpful when our rental from another location got a flat tire. He truly went above and beyond to help us and we couldn't be more grateful!
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April 2023 by Brian Edd
They always come through in a pinch and are really friendly helpful staff. Easy reservations and cancelations no hassles.
