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August 2023 by L James Johnson
Five Star stepped up to help this out-of-towner when all other shops said they were too busy. Very helpful, very fair, and someone I highly recommend.Service: A/C installation & repair
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August 2023 by Roger M.
I got up for a 7:30 appointment and they said they would not be able to work on my car today. I did not reschedule.
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July 2023 by Bob Isenhart
Quickly repaired my truck problem at a resonable price. I will use them in the future.
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July 2023 by Jamie A.
See photo! Avoid this place at all cost! Lost a long customer - 10 + years!!! Spent over $1k since 2020 and had to have both repairs redone and fixed by someone else.
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July 2023 by Darren Hwo
Bob is so friendly! He's been answered our question patiently and checked our old mini_van asap at 7/2/23. Finally they repaired our Sienna and changed the key-part. We drove it and gone back home carefully. Thank you Bob.
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April 2023 by red stickman
Had a rear brake job done. Price was consistent with other shops in the area. Got me in and out within 5 hours. Great guys work here.
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October 2022 by Joshua S.
I wish I could give this place 6 stars. I brought my Jeep in and it had been sitting for over a year, it was not in the best shape. They completed a laundry list of service work that needed to be done, and they did a fantastic job for a very reasonable price. It took some time, but I didn't mind, I knew I was getting quality work done. You can't have both speed and quality. I was expecting the bill to be a lot more, but they were very fair. Other garages in town would not have wanted to even take the task on of rebuilding my Jeep, but 5 star did. After my repairs, my mother's check engine light came on, she was able to get a reading and print out from AutoZone and then take that into 5 Star for advice on the spot. They were happy to accommodate her and give her professional advice. They are very professional here, as a local I would recommend them as my top repair garage in Tahoe. Nobody else comes close
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July 2022 by Alex Imholz
Great service, steve and bob were awesome! Pulled in looking to have front end noise checked out and steve was able to squeeze me in that day! I have piece of mind now knowing there is nothing seriously wrong. Highly recommend!!
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July 2022 by Bobbi H.
I was visiting South Lake Tahoe and going up the mountain caused my SUV to struggle. Steve and his crew fit me in during my short stay getting me back home on schedule. They are honest and explained exactly what was wrong and reasonably priced. I would highly recommend their shop.
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July 2022 by Liana Young
I had the best experience here. I had the low tire pressure light come on while driving on Highway 89 toward South Lake. Because my tire had recently been patched for a nail, I wanted to get it checked by professionals before continuing my road trip. I looked online and saw a good review for Five Star. When I arrived, the kind couple immediately said one of their mechanics could take a look. Bob, one of the most helpful people I have run into in awhile, checked all of my tires. Not only did he remedy the problem, but he shared valuable knowledge on how to deal with tires in general! I left with such gratitude to him and the whole staff for helping me feel safe to get back on my journey. They all felt like angels to me. I would recommend Five Star Automotive next time you’re in South Lake.
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July 2022 by Todd F.
This is my first ever review and I'm writing this because Steve and his crew were excellent to me! We were on vacation and our alternator went out while driving around south Tahoe. Don't know if you've ever experienced that but it's basically like your car is having a stroke. I was frustrated as we had no way to go around and explore Tahoe, so I started calling around. I started at the top-ranked yelp reviews and no one was available to help me out. Understandable as this was a rush job but I'm glad Steve answered and was looking to look at my car. When I took my car in they were kind and professional and understood that I just wanted to get home in two days when our vacation was supposed to end. While doing the intake they referred me to enterprise to rent a car and it was weighing waking distance. They urged me not to dilly-dally because it was a holiday weekend and the cars would be gone. Even though I haven't heard anyone tell me to not dilly-dally in quite sometime it just felt like they were looking out for me. I neither dillied nor dallied and got one of the last rentals. My car was in the shop for a day and they had replaced the alternator and we ended up buying two new tires to make sure we got home safe. Steve has those overnighted for me and we got them just in time before closing. They stayed after hours by about 20 minutes to finish up my car and we made it home safe. What I paid is similar to what I would have expected from my mechanic at home. Their shop rates were reasonable and they worked hard to get the parts in time and the car fixed as quickly as possible. If you're in South Tahoe and need a repair, you should definitely feel good about spending your money here.
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June 2022 by Lyle Robertson
Steve really took care of me today. I lost my brakes on my Jeep and he came through and got us back on the road.I would highly recommend Steve and his men.
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June 2022 by Marta G
Super friendly staff. Very quick help on a small issue with tires.
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May 2022 by Robyn R.
My husband and I were traveling thru the area and the brakes went out in my Jeep. We called a few places and no one could even look at it. Fortunately we ended up calling Five Star and Steve said bring it in now and I will take a look. (He was closing early today because of the Memorial weekend). Called us back a short time later and said he could fix it by the end of today! We were so grateful. Thanks again for your superb customer service! I highly recommend this place.
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March 2022 by No O.
I should of known better seeing police vehicles parked there, that he was going to me for a ride. I paid for hours worth of labor. The owner did not repair anything on the vehicle. He did charge me to tell me something was broken and more needed to be replaced behind that. He must be fortune teller because he never removed anything to even what exactly was wrong! He never removed any parts.. How would he even know what I needed to replace without removing parts first? He never diagnosed the main problem I brought the vehicle in for in the first place. He just said replace the part and whatever is behind that is probably broken too?! What kind of b.s. is that? I took my vehicle to a real mechanic in Nevada. Get this they actually took the part off and told me what was wrong! You got me once with a fat bill for doing absolutely nothing! Im never coming here again you boot licking scammer!
