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September 2023 by Sierra Jones
I should’ve listened to the poor reviews. I made an appt, took that day off work, my appt passed no one showed. I called and they sent a couple guys. At this point for me that was strike one, poor communication and “no showing” is extremely unprofessional when you’re providing a service. When the guys showed up, one of them barely being able to keep his pants up mind you, complete dirtball, they took measurements and told me the glass should be in on 9/5. It’s now 9/12 and I’ve heard nothing. I mentioned to the guys when they came to get measurements that I was concerned based off of the reviews stating that “taking measurements and not hearing from them again” was typical for this company, he assured me that wouldn’t happen. Now here we are. You continue to run your business like this and you’ll run it into the ground, mark my words. Thanks for nothing.
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August 2023 by Rusty Goff
Poor quality work. We hired them back in january to replace 9 screens in our house, a month later they came and installed only 4 screens and wouldn't call me back, also wouldn't send me any receipt so I have no idea what I actually paid for. Extremely unprofessional, would not recommend to anyone
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July 2023 by Weston O'Neal
I've taken random projects to Lake Tahoe Glass over the years - they have always been so nice and helpful - highly recommend!
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January 2023 by Yoshi M
Great service fast quality work
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October 2022 by Vanna T.
Wow, what can say, should have listened to the Yelp reviews but time wasn't on my time, so I wanted to give this company a chance. Don't bother, wasted my Friday with a no show and again today (Monday) with a no show OR the courtesy to let me know. This is even after I initiated the followed up both times. So unprofessional and unquestionably lack of respect for their customers time. Still not even a call to say they're not coming after all. They lied and no apology, nada. Willing to wait now for the right and professional company that sticks to their words. Hope you read this before you decide but the Yelp review itself speaks volume, especially in this case. SO TRUE! Stay away. Definitely not the quality and service you'd want to waste time with.
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September 2022 by Lynn B.
After bears broke into our cabin in Rubicon and destroyed the window in our door, we needed a replacement. We wanted to save the door as it is solid wood, good condition and repairable. We removed the window frame, took it to Lake Tahoe Glass, and asked if they could replace frame, add double pane glass, and do the installation. They said this would take a few weeks. I was agreeable. That was the end of July. After a few weeks, I inquired, leaving a message, getting no response. Over the following month of August, and up to September 19th, there were numerous phone messages, no call backs, several conversations, and empty promises about my window. Finally, winter moving in, enough was enough. I called, told them I would be picking up my window frame and was reassured they would be open 9 am Monday. When I arrived at around 9:30 am, the closed sign was up in the window. I walked up to the door and a man opened the door asking if he could help me. I got my damaged window frame back. I was not happy that the glass was never ordered and nothing was done. The original agreement was that when they did the window, the installation would be better if they took my door off hinges, took it to their shop and did the install there. We were having bear electric system installed when I got a call they were getting ready to come get my door. With that installation in progress, we could not remove the door and cover the opening with a plywood covering to secure the opening. I am so glad I'm not without a door and boarded up for winter. The fact that the glass had not even been ordered tells me my door would be sitting at their business along with my window frame for who know how long. Not having a door in place and locked would impact my alarm system. I would never recommend this business.
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December 2021 by Justine C.
If I could say 0 stars I would. We are locals and we're trying to get to work with all the crazy traffic and made a turn through their driveway and one of the employees threw stuff at our car and verbally threatened us because we drove in their driveway. We have been helping neighbors and snow blowing our whole street to help people and these terrible people threatened us because we used their road. Would never recommend this company to anyone.
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December 2021 by J B.
BEWARE!!!! This business has no clue what they are doing. I dropped off screens and when they finally were ready, after 3 months, and they don't even fit. It took me 4 times stopping by and several calls to even get what I paid for the screens. The owner tried to blame the fit on me saying I don't know how to fit screens in my windows, so he sent his worker out to put them in, only realize they don't fit. They said they would cut them down the next day. Weeks later, I still don't have my screens. As a glass shop, these people can't even get screens right, pathetic. Look at the other reviews, consistently horrible feedback and when I told the owner about the poor feedback, he sent me the "I don't care" emoji. He obviously doesn't care about his customers or quality of work. Heather also has no idea what she is doing. She doesn't communicate, follow up, or do anything of any value. She doesn't know status of anything ever.
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March 2021 by Tristan Davis
World class service, timely response and amazing work!!! 10 out of 10 would recommend!!!
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February 2021 by Tristan D.
World class service, friendly staff, timely response, incredible work. 10 out of 10 would recommend!!!
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December 2020 by Krystle H
Terrible customer service and poor quality work. Used this place to replace a cracked windshield because my insurance recommended it. I made an appointment and dropped it off early in the morning. 30 min before they closed they still hadn't even started on it. They threw it in real quick while I was waiting. First time I took it to the car wash it leaked so I had to bring it in again. Couple years later.... it is leaking again and I have to pay someone else to fix it... again... save yourself the hassle and money. Take your car somewhere else.
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November 2020 by Kevin Tholl
Terrible they suck
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August 2020 by tkbilly
They never called me back...
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July 2020 by Jennilee Novak
Cracked windshield, insurance company recommended this place and sent over info and said I would be contacted by Lake Tahoe Glass. A couple of days later I called them to set up appointment as I hadn’t been contacted. They had my info already but wouldn’t be able to fit me in until 2 weeks later. 2 weeks later I drop off the car and receive a call to come pick it up as they have the wrong windshield and to come back the following week. Drop off the car again and 4 hrs later they call saying it’s ready for pick up. I arrive and the rear view mirror isn’t attached. For some reason they can’t fix that until the following week.
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April 2020 by jesus rivera
They told me the glass would be ready in 2 /3 days asked for deposit and wasn't done until a week later after i called to check up on it. Cuts were jagged on corners.. ( Most importantly not safe for children.) Unhappy with customer service and product overall.