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March 2024 by Sunshine L.
Employee was kind enough to put some stuff on hold for me until I flew in. The store itself was hard to find, I asked Heavenly employees where this place was, and they didn't know. It's on the second floor, so signage is not visible from main walkway.
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January 2024 by Amanda H.
Epic Service from RJ in searching and finding a binding adaptor. Super engaging and happy to help! Jackson also super cool and approachable! I will return for all my boarding needs at the Heavenly Village/ Marriot Mountain side location! Yummy clothes and the latest styles for momma in tow, too! Thanks, guys!
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March 2023 by Andrew T
Hannah is the best! Had a binding strap break on my board at the end of the day at Heavenly. Stopped in to see what could be done, Hannah immediately found a replacement strap and popped it on. I did not expect that...she sized it, replaced it and got me back up and running right away.
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March 2023 by David F.
I broke both my ankle straps on my first run on a Friday (first ride with this particular board in 6 years) and had already tried to repair on the hill. I came down the Gondola and tried Heavenly rentals and the demo shop and both turned me away even though my $190 1 day pass was freshly minted. One person pointed out the Boardinghouse so I went up there assuming snowboarders would be more sympathetic. Boy was I right - Josh was at the counter and helped me right away. Like other reviewers I was expecting a high rent price due to the location and season, Josh informed me what it would cost to replace both straps with mid level Burton Hammock straps and I was shocked to find out it was very reasonable - 1/2 the price of renting a demo board which was where I thought I was headed. Josh was very knowledgeable letting me know how to care for the non standard setup I now had and what bindings he recommended based on my equipment. A+In an interesting end to my day I was riding down the Gondola after a full afternoon of riding sharing my story about Boardinghouse and Josh with the folks in there with me, the young lady across from me jumped in and said "me too! Josh fixed my bindings for me this morning!" We all agreed Boardinghouse should be our first stop if we need anything while on the hill. How awesome to have such a great option once already on the hill, think what it would feel like over paying or losing ride time.Well played Boardinghouse, Josh is awesome.
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February 2023 by Erin Verdi
Neat shop! Large selection of great apparel and gear and some souvenir options as well. Employees are helpful and funny!
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January 2023 by \\\\\\ VTSP
Thank you for the gloves. A+
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December 2022 by Steven Coughlin
I decided to demo a snowboard for the day. From the start, I was greeted at the door. The store was very organized. I was helped by a man named Josh. Josh laid out all the various demo snowboards he had to offer. He took the time to go through each one and explain the differences. It was such a great experience that I bought a new snowboard, bindings, and gloves. Highly recommend this company. Thank you.
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February 2022 by Jonathan L.
Great shop with knowledgeable helpful staff and reasonable prices. I came here to get my snowboard binding fixed. Was in and out with ease, and super reasonably priced. Definitely the place to go for all things snowboarding. Thanks!
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December 2021 by Jessie K.
Such stellar customer service from Mike. When our travel plans changed due to blizzard conditions, he personally made sure we were taken care of and even provided us with info about road closures that ultimately saved my family many hours of very dangerous driving. Looking forward to using this service again, when better weather allows!
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April 2021 by Jayson Marshall
Amazing customer service!!! Broke a part on my binding They had me up and back on the mountain in no time!!! Appreciate it!!
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March 2021 by Kanoe M.
Hannah was really helpful with assisting me and my husband with all of our questions (and there was a lot) She took the time to make sure we got what we were looking for. They got pretty busy too and she still made sure to check in with us although there were another handful of customers waiting. Thank you Hannah for all your help, you were awesome and made our day!!
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September 2020 by Christine A.
Came here fri and loved a bib. Came back today on a sunday..at 2:45p but the store was closed. The guy downstairs at north face said they're probably on their 30. We went and got crepes now its 3:27p and still nothing.... I called a few times and nothing. Was really hoping to purchase the bib.Just for future lunches: put a time you'll be back. Only because there were people also trying to come check it out too.
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February 2020 by Dominika Juillet
Thank you to Amanda for the awesome candid insight on gloves! My hands are always freezing and people always want to sell something instead of advising me to get the ones that will keep my hands warm!!
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February 2020 by Chris Edmonds
Big fan! Great variety of hard goods and soft foods, great advice too.
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January 2020 by Conor K.
The guys RT and JT were super awesome and helpful and got me everything I needed to shred the mountain. Demo boards are all new top of the line gear. Great service, great gear, great location. Thanks again dudes!