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February 2024 by Miles Whitt
They’ll lie to you and tell you signing up for the insurance is mandatory and you have to opt out after 24 hours. Real scammy location.
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February 2024 by Courtney Peterson
Damian was amazing! He dropped the new phone at my house!Thanks!
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February 2024 by Leonard Johnson
Was in and out in no time! Service was great!
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February 2024 by Jackelen Maria
I visited the AT&T store today , I came across DAMIAN who gave me great customer service , very funny guy ?, and very patient, I walked out a happy customer ?? thanks DAMIAN , and keep up the great work ?
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February 2024 by Grace Wallis
Never going back here. This is an authorized dealer not a corporate AT&T store. When they couldn’t figure out how to refund me, they told me to drive to a corporate store. The incredibly kind and competent employee who helped me at the corporate store in Alhambra told me this was not the first time that this specific authorized dealer had told people to go there to fix their mistakes.
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February 2024 by Ye Aung
I normally do not write a review like this but however, it indicate on the store front door, and website that it opens at 9. Today on a Friday however, i arrived at 9.15 and the store was still closed . I waited for 30 min and the at 9.45 , the guy came . The customer service was not... really that great. I kinda just left .
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February 2024 by Taylor Poage
Rude, understaffed, no help
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January 2024 by Kay G.
No stars for this location. I came to this location today because I traded in all three of our iPhones a few days ago and I was told I needed to come in and turn in our old iPhones. I came in and there was two employees there and no customers. As soon as I walked in they made me feel as if I was disrupting them. I was attended by Jose I explained to him what I needed and he said that he didn't know what to do about it that he wasn't sure what I was asking and that I should go to another AT&T location. I ended up going to the AT&T on foothill. When I mentioned it to the person over there they told me that in fact this location is a corporate location and Jose should have been able to help me. Sorry Jose for disrupting your Sunday at work.
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December 2023 by Harrison Waugh
Subpar condescending staff, would not answer any questions without an attitude and made the whole process of not more difficult, than more stressful than it should have been. Employee never gave me her name but I suggest staying away from the young girl in the beanie.
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November 2023 by Jordan Beasley
This isn't a 1 star review because of service I recieved... because I never got a change to see the service. You guys have 1 employee working at this location and the poor girl had 10 customers. This isn't a good look for you guys... im willing to comeback but man give your employees so help!! They deserve and we deserve it
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November 2023 by Karina J.
The sales rep was unhelpful. Seemed annoyed by any questions I had. They had an almost condescending tone when they answered my questions. At one point I asked how much the new phone total would be with my trade in, they asked which one, I said all 3 versions ( so I could make the best decision of the options I had) and the sales rep said "uhhh ok" in a way that made it seem that my request for prices on the phones was so absurd. Felt like pulling teeth to get any help at this location.
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October 2023 by Daniel W.
I went to this location for a sim card and data plan today. I was greeted by Angie, the AT&T rep. She was helping another customer at the time. As other customer walked in, she made it a point to greet everyone. Angie answered all my questions and assisted me with my purchase with ease and efficiency. I will return to this location when I need additional services. 5 stars for great customer service Angie, thank you!
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October 2023 by chantel Caballero
I went in to the at&t store in South Pasadena yesterday with a problem.I was greeted by Angie. She solved my problem in five minutes. She was very nice, professional, and helpful. She made my whole experience a positive one.
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October 2023 by Beville Constantine
Excellent customer service ..can't thank this guy enough..much better than the Foothill branch who did not give me an option to order the phone in store.
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September 2023 by Kim Bickell
Very helpful customer service. They spent a long time with us setting up our new phone. Krystal was great!
