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August 2023 by Daniel Nedow
Great selection and customer service! Very friendly and knowledgeable team. Highly recommend shopping here!
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June 2023 by Rebecca Basaure
I bought a pair of sandals for $80 and they broke in two weeks. When I came back to the store to find out more about the shoe company’s exchange or return policy, I was offered absolutely no options, information or help. I was rudely turned away. They clearly don’t care about the quality of the products they sell and don’t care to help if anyone has any issues or questions about their products. Definitely won’t be coming back.
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May 2023 by Nancy B.
I didn't hear before. Staff is not very friendly-you have to wear nylons to try and everything and I wear everything here, but I wasn't very happy about that
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May 2023 by Amanda W.
This place is a lifesaver for people with foot issues who want to still look stylish! It always has people there to help me, too. I got shoes for a trip to New York that were amazing! Just bought sandals for this summer that are the most comfortable I've ever owned.
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May 2023 by SHARON K.
Great shop. Delivering a huge selection of hard to find shoes in a wonderful and helpful shop.
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April 2023 by SHERYL MURAKOSHI GALLO
This is the first review I have written but believe that it is necessary because I feel that the service I received was so horrible. My husband bought me shoes for my birthday and gifted them to me on Friday the 21st. I came in to exchange them on the 23rd and was treated very poorly. The manager accused me of them being worn. The only time I put them on was Friday night on the rug when I tried them on. I never wore them around the house or out: The person who sold them to my husband in March (Luis) had written on the receipt that I had until the end of April to exchange them since my husband was hiding them to surprise me for my birthday. When I walked into the store with my daughter, the manager was extremely rude and said that I had worn them. She said i would need to take them to a shoe repair in order for them to accept them back. I explained that I never did wear them, as i just got them 2 days ago! She then said she wouldn’t let me try on any shoes (I had three in my hand to try on) because they were closing (I was there at 4:17 and the store closed at 5:00). A customer had walked in after me and they helped her try on her selection. She said that she had a family to go home to and to be respectful of that (as if I didn’t have a family to go home to?) she was dismissive and it felt very demeaning. It was shocking: after reading more reviews on yelp, I see that the treatment is not uncommon. The manager of this store is not mindful of the concept of kindness. My husband received the same treatment today when he tried to talk to the salesperson that originally sold him the shoes. Extremely rude and condescending behavior. Don’t shop here unless you plan to never return your shoes. Even though they say you can return items, it’s a lie. Beware of horrible customer service.
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April 2023 by S. G.
This is the first review I have written but believe that it is necessary because I feel that the service I received was so horrible. My husband bought me shoes for my birthday and gifted them to me on Friday the 21st. I came in to exchange them on the 23rd and was treated very poorly. The manager accused me of them being worn. The only time I put them on was Friday night on the rug when I tried them on. I never wore them around the house or out: The person who sold them to my husband in March (Luis) had written on the receipt that I had until the end of April to exchange them since my husband was hiding them to surprise me for my birthday. When I walked into the store with my daughter, the manager was extremely rude and said that I had worn them. She said i would need to take them to a shoe repair in order for them to accept them back. I explained that I never did wear them, as i just got them 2 days ago! She then said she wouldn't let me try on any shoes (I had three in my hand to try on) because they were closing (I was there at 4:17 and the store closed at 5:00). A customer had walked in after me and they helped her try on her selection. She said that she had a family to go home to and to be respectful of that (as if I didn't have a family to go home to?) she was dismissive and it felt very demeaning. It was shocking: after reading more reviews on yelp, I see that the treatment is not uncommon. The manager of this store is not mindful of the concept of kindness. My husband received the same treatment today when he tried to talk to the salesperson that originally sold him the shoes. Extremely rude and condescending behavior. Don't shop here unless you plan to never return your shoes. Even though they say you can return items, it's a lie. Beware of horrible customer service.
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February 2023 by Sheila Traviss
I love this store. I also support the brick and mortar stores - buy your shoes here. The shoes I have purchased from Lucha have lasted for years and if I hold on to them they'll come back in style. Also, they told me how to get my sandals resoled. Love this place.
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November 2022 by T Croc
Lucha's has high quality shoes and equally high quality of service.
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October 2022 by Brigitte B.
This store has a great selection of comfort shoes and the associates are helpful and professional. Cesar And Minerva helped me to find 3 pairs. I will return to this store
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October 2022 by sara Hatanaka
I needed traveling shoes as I was going to Peru despite just haven gotten foot surgery. Gabby knew which shoes were wide and soft enough and would help me walk without pain. One specialty shoe she showed me were for diabetics, AND they were cute! She listened to my problem and what I wanted and needed and showed me many solutions. She personally and gently and without any sales pressure showed me many choices for my hurt foot. Luchas has some gorgeous European comfortable footwear for hard to fit feet. Love them! You will certainly find unique and comfortable shoes!
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August 2022 by Ryan Molina
Great selection and they seem to really care. I was looking for an every day pair of shoes to go with my casual work attire. Now I look back and realize it was an easy decision regardless of the price.
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August 2022 by Abrana Ciprian
We bay two pair of ? and sales mens people and so So rough really bad experience never go back?
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July 2022 by Roberta B.
Knowledgeable employees who helped me patiently pick out two pairs of great fitting clogs. Willing to order other colors if need be and were gracious in every way. I always look forward to visiting this clean, orderly store with its nicely displayed stock. I'm in shoe heaven there.
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June 2022 by Karrie L.
The staff are very helpful in helping us find a good insole for our foot issues. There are plenty to choose from so it can be overwhelming. We felt this their customer service is what sells. Easily we can probably get the same shoe or insoles online for slightly cheaper price but it is very troublesome to buy a few different size then return the ones don't work. I would highly recommend anyone that need some expert advice on choosing the right shoes or insoles. I got a pair of Birkenstock sandals with soft touch sole(which I want aware they make soft touch sole).
