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February 2024 by val!
Bad experience Manager super rude
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October 2023 by A R Diaz
they lie about having new phones in stock over the phone to get you in the door
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October 2023 by Michael Medina
Absolutely amazing service. This is not my usual store but it was the only one in my area with no wait.I walked in and was immediately welcomed by Ivan Centeno. He had a warm smile and walked us over to his station. I let him know that I was there to add a line to my existing plan. He was more than happy to help and asked for my information. While he was pulling up my account, Ivan took the time to build small talk by asking how my day was and noticing that I had been a customer for 10+ years.Ivan made the changes on my plan and even tested the line a few times to make sure that it was active. He explained the costs that I would see and handed us his business card in case something appeared wrong once I got my bill. It was so nice to see someone who treats you more than a sale and I appreciated all of his help. I highly recommend you ask for him if you ever find yourself at this store.
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September 2023 by Parkson Yee
Can I please give this place 9 stars and the associate, Raymond, 10 stars?!! 5 just doesn't seem like enough. BEST experience with a cell phone company EVER. I would have never thought I'd switch over to T-Mobile, but I had to investigate since AAA recommended them and I had a mailer on hand with $100 rebate. So, my daughter and I decided to go visit the South Pasadena store. Raymond introduced himself and kindly guided us through all the options. He is very knowledgeable on T-Mobile, their plans, phones and internet....etc...You can tell, he has worked for them for many years. The place was inviting, the staff professional....NO hi-pressure sales here. Just honest advice and laying out all the facts between what I had and what they can do for me. I took a few days to decide. (None of this, "If you sign up TODAY and TODAY only.....we can honor this deal") Ray would check up with me 2 days later and asked if we had any questions....still no pressure. I ended up switching 4 lines over and added home internet. I kept my existing phones and Ray helped me through the entire process of setting up the reimbursements from paying off the phones. I actually just received my reimbursement from them... ON TIME too! I can't believe it. I called the customer service # to verify how I would transfer the reimbursement money to my bank account.... LOL, they practically did it for me, walked me thru the whole process and made sure I did it right. These professionals are outstanding !! In person and over the phone. T-Mobile...I don't know how you do it, but so far you had me at "HELLO" lol. You have managed to hire a talented and extremely good-natured network of staff. No regrets, just wish I could have done it sooner. Keep up the FANTASTIC customer service and of course the great prices and products ! Kudos !!!
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July 2023 by Delia Marsellos-Traister
I love the staff at this store. I felt like I had a complex issue and Ralph & team, made it super simple. It took about an hour, but he was so kind & patient & knowledgeable. I’m very appreciative. THANK YOU SO MYCH RALPH!!!? . *T-Mobile, y’all do need to work on better online & voice customer service coordination, and I’d suggest you eliminate your chat app, one hand doesn’t know/can’t help the other hand. This is not seamless support as it should be, and what is offered on the web should be offered on the phone and should be offered same, in store. I went from ordering a phone & an additional line, to having supposedly ordering internet. This mess took a week of my time. In store, I basically started over & was done in an hour….which is great, and it would have been easier if things online had gone well & if phone support could handle trouble with an online order. That kind of closed system should be re-examined. Do better. In the end, you aren’t really the only game in town. Your presenting staff online/in the phone should be as excellent as the gentleman in this store. Give them the tools & training they need.
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February 2023 by Man Y.
Staff Kensy is great with patience to help our family members to solve all issues about new phones, adding new lines and products purchased. Thanks to her again for all the efforts she brought to us.
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February 2023 by Matthew F.
Are you kidding me? T-Mobile wants me to pay $15/month to insure a kids watch that only costs $174. And that doesn't even cover the deductable. I would end up paying more in 11 months for the insurance than what the watch originally cost brand new! What a rip-off! Plus, they won't repair your watch UNLESS you buy their insurance. NOT EVEN FOR THE OUT OF POCKET PRICE.GO SOMEWHERE ELSE!
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January 2023 by walter sanchez
Great store to visit .. very informative! They took their time to explain EVERYTHING to me . And answer ALL my questions. I liked that they didn’t make me feel rushed or forced into buy something.
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December 2022 by Mike Chia
If you’re looking to join the T-mobile family be sure to go visit Jorge (aka Alonzo) at the South Pasadena CA store…you won’t regret it! His service and care for every detail is above and beyond! 5 stars + service!
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December 2022 by Yousef Hosseini
I was here two times, associates do not like use time to help customer problems, just they want to sale with out answer questions!! I purchased my I phone by calling t mobile and they were very friendly. I came back to south Pasadena store and asked them help me to transfer my old i phone information to new i phone one of the associate said we can not. I went to Duarte store and they did for me very friendly.
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November 2022 by Patricia M.
Walked-in, need no appointment, was helped immediately by a knowledgeable T-Mobile expert, Raymond Ureno!! I really won the lottery with this gentlemen! Excellent customer service. He helped set-up my new Apple iPhone, helped me select phone case, pop sockets and camera lens film cover. He patiently explained to me the pros and cons. The store had ample customers but a good amount of staffs working and I don't feel like I'm wasting my time waiting. This store is very well staffed. From the minute I walked in, Raymond approached me and I couldn't believe that I got immediate service. GIVE RAYMOND URENO A PROMOTION & PAY RAISE! He really deserves it, after all he's worked for T-Mobile for 8 years! Such a fine and courteous young man, too!
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November 2022 by Brannon Esrey
I would like to say that I had a great experience at this store, I went in to exchange my phone and I admit I was really nervous about it because I had a very bad experience at another store, but when I came here I was like wow, Vanessa was able to help me and answer all my questions, she was very helpful and courteous, I felt very comfortable and relaxed, she was very respectful and knew what she was doing, I recommend everyone to go to this store, for excellent customer service.
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October 2022 by Michael Farmer
Excellent customer service. Problem-solving orientation! Friendly and thoughtful!
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September 2022 by Sal vaca
Go visit Raymond at this locations. He’s a true T-Mobile expert
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September 2022 by Edward Im
Raymond was amazing even though he was very busy
