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March 2024 by Jose Cureno
My experience at this bank have been negative since Veronica has stepped in her new role. She’s very strict around her peers just from visually watching . Douglas has been a great new addition to the team as I haven’t seen him before. But having him as a clerk is always great. To add on. Veronica as a clerk was very suspicious to me because I walked in on a random day and on some downtime that she had decide to play with key and somehow got mixed with envelopes and gave me that key that say “DO NOT DUPLICATE” in one of my envelopes. I would’ve returned But she didn’t ask for it back nor reached out. So very suspicious behavior from someone who has stepped in this new role. so I’d like to request that someone please reach out to me.
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March 2024 by Alejandro bonifacio
Bad customer service, was trying to do an important wire transfer and I specifically called what time is the cut off to do it and they didn’t know. To my surprise it ends at 2:30pm and they didn’t even put my meeting as scheduled.
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February 2024 by Kangshim Lee
Every time I go, the place is always unfriendly. The first time I tried to put my name in my husband's account, he said it wouldn't work, so I went to Pasadena. There was a very friendly person there once, so I asked him if he was new, and he said he was from Pasadena, and that he had changed coins the previous time. I only found out that I had charged it after looking at the account and calling.
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December 2023 by George S.
Terrible Service at this US Bank Branch. The bank starts charging inactivity fee (?!) on the account after I left the account alone. I asked for the inactivity fee to be waived. They pretended to submit and request and nothing came of it. I decided to close the account. Not only do they not pay interest in the account. If you let money sit on your account without spending it, they charge you for not moving it around.
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May 2023 by Amanda F.
I'm so tired of this bank. I changed branches to get away from nasty attitudes and slick questioning. But they closed the one on Colorado down and some of those employees moved to this one. Now I have to deal with certain bankers printing out my balance without asking me and trying to check my account but not listening to what I am requesting to be done. A simple lack of respect. Holding my ID the whole transaction. The service is truly trash and I'm closing my account this week.
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March 2023 by Destiny S.
I need withdrawal my money $5,000.00. Employee told me please go to old branch get money. She looks at me like we are bum. We were disappointed with this branch.
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February 2023 by Soo Jin K.
This south Pasadena beach is quite! quite and there was reason. I deposited check $5000 and the they deposited 2 times and fraud department put red flag on my account. they put my account on hold. They are not responsible. No one try to solve. Branch manager Angelica Garapetian is worse person, I talked to once, treated me as debtor, Not responsible as manager, try not trying to communicate with client. all she saying was she don't know, can't tell. can't share and all she was threatened me the bank may hold my check 6-12 months. Horrible person, manager! Bad experience ever! String suggests go to Bank of America, Chase or other bank!
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February 2023 by Jun P.
Worst bank ever! Don't ever go"bank there. We deposited check for $5000. Teller mistakenly deposited twice. They closed the account & put it as fraud. Called them multiple times to restore the account. No movement. Total incompetence!
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February 2023 by Tristan B.
The atms are always down in my entire area. Every customer service number doesn't work. My card is getting declined saying 'no account' when I very much so have an account and money. Like wtf? Get your sh*t together, please. This is peoples money/lives you're dealing with. Like jeez
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September 2022 by Kenneth D.
Very convenient location and the staff is always great and friendly! Always find a way to help me.
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February 2022 by Bryant M.
Horrible experience with the tellers. Were not helpful and very much into talking with each other then to give proper information to their clients. Would give zero.
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January 2022 by Stephenie Hendricks
Beware of the ATM at this location. I used my non-US bank card and it kept the card even though when I called my own bank there was no hold on my card. The staff was very helpful assisting me in trying to get my card back. I appreciate they understood the situation. But don’t ever put your bank card in this ATM!
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December 2021 by Chris Brophy
Extremely unprofessional branch. Visited a few days ago, was told to revisit this specific branch Monday when the branch manager would be there. Drove 45mins to go to this specific branch as I was instructed. The branch manager gives me a weird look and asks why I’m in Pasadena. Then tells me to drive to another branch in a different area and try to open a account there… I would not recommend this bank to anyone.
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November 2021 by Lee Provance
One star is too many! Deposited a check in mobile app ,got email the next day saying it was accepted ,the next day I have a negative balance,the next day I have fifteen dollars.i call 1800 # they tell me their fraud department put a ten day hold on it 4 days after I deposited it & she couldn't help me.i called the south Pasadena branch they said I needed to call my branch ( rosemead) so I did & they asked me a bunch of questions put me on holds few times then told me they couldn't do anything.i still have the check,it's good (there's a number to call to verify funds)but I can't cash it cause they say they can't stop the process even though they haven't done anything with it yet! Also I can't close my account to finds good bank till this check clears!
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July 2021 by Circa
Absolutely terrible tellers. Snarky, unhelpful, and uncalled for attitude. I will no longer be using this bank.
