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February 2024 by Lolita D
I've had very good experiences at this So. Pasadena branch. The personnel have been friendly, respectful, and supportive. Banker Jess assisted me with opening a third account and Manager Amrit was responsive and assuring in addressing my concerns regarding specific transactions. Representative Yara was very personable and so efficient in handling transactions.This branch will be my 'go to" branch for professional services and support. Thank you.
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February 2024 by BERNARD ROONEY
Why are so few WF banks open on Sat? Plus close at 5PM now on Fridays. Most individuals work til 5PM during the week. So only option now is their lunch time to get to A WF Bank!!!
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February 2024 by Beatriz Davalos
I have my second last name on the account. Even with an ID the manager said no to change my checks. I when u said that others Wells Fargo had help me. The so call “manager” said to go back. What a manager… what customer service. Worst service from a Wells Fargo ever.
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November 2023 by Susan Hough
Need to deposit a good-sized cashiers check & this is the line. Employees hovering all around but only two actual cashiers. Not cool.
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July 2023 by Marci Smith
Ulises Hernandez was extremely helpful in resolving and assisting with all my banking needs. He is Premier Banker who works with clients on retirements and personal finance. I highly recommend him.
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April 2023 by Christopher Han
Bad customer service x2 :/ this use to be such a helpful branch
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April 2023 by Diane S.
And now they are closed on Saturdays!!!! Open 9-5 Mon-Fri. What are people to do who work during these hours?!!!!! CHANGE YOUR BANK!
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February 2023 by Ginger D.
if I could give them 000000 stars I would. They never pick up the phone, they cancel appoints and dont tell you, they are no help at all. Wells Fargo is the worst bank out there
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January 2023 by Kimberly H.
What kind of bank can't actually give you cash? What a joke. Why are they even open? This branch makes me want to change banks.
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January 2023 by Clear Biotics
This branch definitely falls short on helping customers. Despite no one being in the bank, they refused to help us with a document, stating they only help/answer questions if you have an appointment. So we left the bank that had no customers and went to chase, where they were great—even though they did have other customers, they still answered a couple of questions. I recommend not using the South Pasadena Wells Fargo bank for your daily needs.
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January 2023 by AH B
I have been a customer for decades. This branch is the rudest most unhelpful group. Do not use this bank.
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December 2022 by Stanley hu
I have kept calling for the whole day, no one picked up the branch phone.
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October 2022 by Lana
Rude and don’t know what they are doing. Horrible branch!
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February 2022 by Allie P.
I like this branch a lot. Had to go in for a few various things and never had any issues and always left feeling good. There is a private lot where parking was never an issue. They have exterior and interior ATMs. Starbucks is attached on one side so for those who need to make a stop at both, this location would be ideal. (there's also another Starbucks that opened up a little higher up the street across the way that is newer and much larger with outside space.
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January 2022 by STEFANO RASPI
They are so slow on the service that they compete with Radio Shack
