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February 2024 by Natasha G.
Our Lexus was hit from the back, and we were recommended AW Collision by the Lexus dealership. We had a fantastic experience with Tre - he was attentive, professional, and most importantly, provided excellent proactive communication. We were never wondering what the status of the repairs were, and when we texted him we received quick responses (even after hours).
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February 2024 by Mayra Paez
I needed to get my bumper fixed after someone rear-ended my car. I was dreading the process but Julio from AW Collision of Serramonte made it super easy for me. They handled everything with the insurance and only took a few days. They also repaired a different damage in my mirror without overcharging me for parts or labor like other places.Julio also helped me arrange for someone to take me to get my rental and then return it. My car looks great now and the repairs are backed by a life warranty.I definitely recommend them!
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February 2024 by Mayra P.
I needed to get my bumper fixed after someone rear-ended my car. I was dreading the process but Julio from AW Collision of Serramonte made it super easy for me. They handled everything with the insurance and only took a few days. They also repaired a different damage in my mirror without overcharging me for parts or labor like other places. Julio also helped me arrange for someone to take me to get my rental and then return it. My car looks great now and the repairs are backed by a life warranty. I definitely recommend them!
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February 2024 by Maddie Michaels
John Xiao and his team were exceptional. In a time of great stress they were the only auto body place that were kind, supportive and efficient to deal with. They were professional and I did not feel like I was getting scammed or forced into spending more than I needed to. My car looks good as new! Would recommend anyone in the Bay Area with a Hyundai to use their services when needed.
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January 2024 by Avin P.
What can I say about this place ! First lets start off with their level of professionalism and communication. Julio my service advisor, who needs to be manager by now ! Was AMAZING ! He handled all of the negotiations with my insurance company, dealt with the delay in processing for parts for my Lexus LC500. He had his top tech work on the car, and even took the initiative to pay out of pocket for the deductible due to the delay for parts. I was at Chilton Auto Body, San Carlos before going to AW, and I can tell you. I will never recommend another Body Shop besides AW. It was NIGHT and DAY in the level of detail and service. They ONLY use OEM parts, and will never use cheap parts on a car. The service level, customer service and level of professionalism was Amazing. Being a successful business owner for over 9 years, I can truly say that this guy(Julio) has what it takes to own his own shop one day, or become a serious asset to the company. John, the production manager needs to keep this asset close, or I will end up hiring him for my firm. Thank you Julio and John for letting me continuously come in and check up on the car, and keeping me updated via text and photos it was truly appreciated ! I will be recommending all my clients and friends to this location or the other 10+ locations that they have across the nation. AW OWNERS- Keep note of this. You have a rising star within the company.
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January 2024 by Dustin S.
Best in class auto body repair. Tre was on top of communication from the get go and helped me navigate through the insurance claim. Repairs were finished ahead of schedule and in perfect condition. Really couldn't be happier.
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December 2023 by akshay
haven’t gotten certain parts for the car yet and taking months.edit dec 4: John the production manager really came through and finished all pending stuff on the car within an hour.
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December 2023 by Charles Baker
Everyone is absolutely amazing, welcoming, friendly, and with great service. Thank you AW.
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November 2023 by Luis David Rascon
From now on, if anything happens to my car again, I'll only be trusting AW Collision with my car. Made an appointment this morning and got an appointment for the same day. Fortunately all I needed was an easy fix for my car, but Ray had me in and out of the shop in less than an hour! I was worried about having to wait a whole week to get my car back, but getting my car back within the same hour--let alone same day--is something I would have NEVER imagined. Billions of thanks to Ray Concepcion, his manager, and the whole team here at AW Collision!Service: Body & Trim
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November 2023 by serena colvin
Very friendly staff. Greeted by very nice young lady, named Marlena who was very pleasant and helpful. Would definitely recommend this company
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October 2023 by Alexa Jason
AW collision does a top notch job. Jon was the absolute best handling repairs. The level of communication and updates was 5 star service. This is a place you can trust to get the job done and well. Thank you for the stellar service AW & Jon!!
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October 2023 by Daniel Ho
My car got keyed pretty bad. I took it to the dealership and the recommended AW Collision. Jano Manoukian was super helpful, and was able to get it fixed within the same day. I definitely recommend their services.
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September 2023 by Sherry Leung
I can’t recommend this place enough. Tristan and Jano were absolutely the best! So professional, friendly and helpful!I brought my car in to service for a routine oil change at Toyota. I also had an issue on my right end left car door. It was bent so it wasn’t aligned anymore with the latch and wouldn’t close properly unless you push it down. Toyota would only replace the door but luckily Tristan was able to help by recommending that I come here and ask for Jano. I was literally in and out in 15-20 minutes!! Isn’t that amazing?! AND I didn’t have to replace my whole door. :)TLDR: GET YOUR REPAIRS DONE HERE!!!!! Tristan and Jano will take great care of you :)!
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September 2023 by Julie Daniels
highly professional, communicative, responsible and overall excellent service and beautiful work. my car is brand new thanks to you guys! thank you!Services: Painting
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June 2023 by Janis Dy
AW Collision is my go-to for collision repair! My most recent experience with them further cements their #1 spot with me.I took my car in after it was side-swiped while parked in a parking garage, and worked with Tre Dabney. From greeting me in the reception area to inspecting my car to setting my expectations for what was to come, Tre was professional, courteous, and efficient. His communication with me throughout the process was top-notch. I couldn’t be more pleased with and grateful for his expertise and assistance. Thank you, Tre!The only positive thing from fact that my car has been rear ended twice and now side-swiped once is that I can recommend AW Collision (and Tre!) without hesitation!Services: Painting