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March 2024 by Mark Bosco
Got charged for a truck they didn't have. Don't give credit card info when making a reservation! I made a reservation which required me to give them my credit card. When I arrived to pick it up they told me they didn't have a truck for me. Two days later I got a$150 charge on my card for a "no show"
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August 2023 by A Gray
Was pleasantly surprised. Made a reservation for a cargo van over a month in advance (reservation was for a mid-month rental) and while I was concerned due to the poor reviews and possibility of getting “upgraded“ to a bigger vehicle with lower gas mileage for a cross country on-way rental, I was relieved when I arrived to see that they had dozens of cargo vans available. I arrived a half hour before they officially opened but the gate was open and after waiting for 15 minutes the manager noticed me and asked if he could help. After finding out that I was making a cross country trip he gave me a new cargo van that had very low mileage. Had to wait a few more minutes for them to fill the tank up, but otherwise no issue.
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August 2023 by El shadai
This is the worst truck rental branch I’ve ever been to and I’ve seen many. The sales representative lied to my face then gracefully walked off. What a shame.
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August 2023 by A G.
Was pleasantly surprised. Made a reservation for a cargo van over a month in advance (reservation was for a mid-month rental) and while I was concerned due to the poor reviews and possibility of getting "upgraded" to a bigger vehicle with lower gas mileage for a cross country on-way rental, I was relieved when I arrived to see that they had dozens of cargo vans available. I arrived a half hour before they officially opened but the gate was open and after waiting for 15 minutes the manager noticed me and asked if he could help. After finding out that I was making a cross country trip he gave me a new cargo van that had very low mileage. Had to wait a few more minutes for them to fill the tank up, but otherwise no issue.
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July 2023 by John Smedley
Reserved a month in advance - reservation was canceled the day before our move. Luckily Penske had one available (at $50 more), but Budget really left us stranded.
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June 2023 by Benjamin Bond
Terrible experience with the same manager. Took me an hour to get the car I rented.
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June 2023 by AYB715
Vivek was Extremely rude, beyond belief. This is the same manager on all the other reviews
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April 2023 by Andrew C
I should've checked reviews before renting from here. Awful reviews on google and yelp. I rented a van last week and the asian guy at the counter was both dishonest and incompetent. Even though I was renting a cargo van he said my insurance had to cover a 12 foot truck that weighed over 10,000 lbs. Since my insurance didn't I paid for the budget damage waiver. Then I checked the website again and the van is listed by Budget as weighing 8600 lbs. He completely lied to me. Then, when I returned the van in another location they discovered I had been given a different van than the one checked out on the paperwork. Luckily it was sorted out but could've been a big headache. Avoid renting from these guys.
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April 2023 by Timothy Strong
Horrible experience all around from making the reservation to getting answers about anything to dropping off. Was allowed to make a reservation online with a return time at a location that closed hours before my return time. Was told to drop off at another location the next day, that location wasn't even open on Sundays. Had to drive the truck all the way back to South San Francisco where the manager screamed at me, told me that none of their locations allow for after-hours drop off which completely contradicts what I was told over the phone. He then told me to go to hell and attempted to charge me an additional $500 which was flagged as fraudulent by my credit card company.
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April 2023 by Kevin Marino
I wish I could give zero stars because one star is way too many. I reserved a truck 10 days in advance and called three times over a week to confirm my reservation including the day before which I was told the vehicle was ready for me. When arriving they told me they did not have a truck for me and failed to notify ahead like they said they would if an issue came up. They tried to offer me a van (which appears to be their practice of screwing customers over), to which I declined stating I needed the 16 foot truck. I offered to take a larger truck that was available and he refused service to me. He also stated they had three 16' trucks available but they all MAGICALLY needed to be serviced that day, despite not being the case a day before.The man at the counter is rude and does his best to not work with you. He is unreasonable and seems very shady. Don't waste your time, go to U-Haul in Bayshore which guarantees rentals and has helpful staff while being much cheaper. We got so lucky there was a competent business nearby.UPDATE: the agent charged me a No Show Fee after confirming he would not charge me by refusing me service while there IN PERSON! BE CAREFUL- He is trying to work the system against you as the many reviews by others here can affirm. I was able to work with the Budget customer service to refund the fee after alerting them of the issue and communicating the repeated issues customers have faced similar to mine.
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April 2023 by Garrison Clough
Never renting from budget again. The location closed an hour early - the guy screamed at my driver & refused to start the rental - cost me over $300 to hire a new person and overtime pay for their mistake. Customer service guy was shouting over me and hung up. then they charged me $75 for not picking the truck up. stupefying experience.
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March 2023 by Jean DeBarros
There are words to qualify the Manager of this Budget, but I cannot use them here. I wish Budget HQ was reading these reviews because it looks like I am not the only one with a very bad experience. Funny fact: the guy told me that his rental office was not a Mc Donald. I totally agree. He would be fired within one from Mc Donald. The base of Customer Service is to care for your customers. DO NOT RENT ANYTHING THERE!!!!!!
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December 2022 by Farhad Moshkani
These guys are great. To my opinion,they r d best ,and no one can say anything else
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October 2022 by Tesla Car
The worst company to rent .when I arrived tell me they want credit card .I lost three days because them .
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August 2022 by Achille Verheye
Was worried about all the negative reviews but we had a pretty good experience with Budget. We rented the truck for pickup at 10am but got there at 8am and they didn't mention it. Truck was as new, staff was friendly. The entrance isn't very clear and they share the building with another company PayLess. Dropped off in San Diego and they didn't give us a hard time. Would come back.
