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April 2024 by Ellen O.
We requested a move of some artwork and furniture. Alex and Ebaristo were very careful with packing and moving of verything. They checked with us to confirm they had the right things and then made sure we were happy when the items were moved into the new location. They finished the move more quickly than estimated and adjusted the price, which was very reasonable, accordingly . We would definitely use Clutch Moving Company again.
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March 2024 by Michele W.
Two days later, still searching for my cable box and remotes. I know my move was very difficult and time-crunched but I wish the essentials had been labeled.
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March 2024 by Ramesh H.
This is the first negative review I have ever written. The service I received and the company's response to problem were so alarmingly poor that it seemed appropriate to let other people know to avoid this company at all costs. We had Clutch come out to the house and see the furniture we were moving and give us a bid. We were assured that they had experience moving fine furniture and antiques. We were assured that they would send experienced people to complete the job. On the day of the job, the movers arrived and although we had gone through the trouble of labeling each room and each item, nobody seemed to be in charge and there was no organization. For example one bed was loaded in the back of the truck and the frame to the bed was loaded in another truck. More importantly, items were banged (which of course accidents can happen), but the furniture was not properly wrapped. We had professional organizers who repeatedly pointed out that the furniture needed to be wrapped for travel and given that it was raining it was particularly important. The furniture continued to get transported without PROPER wrapping. Even the items that were properly wrapped were carried upside exposing their underside (which obviously isn't wrapped) to the pouring rain. The men complained about each other and the person in charge that day could not seem to get the rest of the guys to listen to him. It was a complete disaster. I called the company repeatedly that day and asked for them to send someone to help manage the process, nobody was available but they kept assuring me that they would make it right. We ended up moving items from the trucks ourselves at the end and trying to manage the chaos. The guys left wrappers and trash in our yard when they left. I ended up hiring a different company the next day to complete the job and the difference was AMAZING -organized, responsive, careful and efficient. Everything Clutch was not. When I followed up with the company, the only compensation they were willing to cover was the overtime payment. When I explained that this was not sufficient. I was told that I was responding based on my feelings. Insult upon injury. Mistakes happen and some days are tough but as a business owner, I expected them to live up to their word. They did not make it right.
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December 2023 by Raymond L.
Got caught in a bind and needed a last minute appliance move and they were available for next day AM. Friendly and efficient team
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December 2023 by Denise V.
Excellent, professional, easygoing and very reliable. This wasn't an easy task but they handled it very gracefully
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November 2023 by Lew D.
I have employed movers several times in my life. Clutch Moving Company is the best by far. Our first contact was with the company President Steve, who was very personable, knowledgeable, and fair. Clutch sent a crew of 6 along with 3 trucks. The crew was ably led by Kevin and Francisco. Javier, David, Joel, and Evarusto were the other excellent crew members. Each crew member was very polite, efficient, and very understanding of our moving needs. While we have not completely unpacked yet, I can report that each piece of furniture was meticulously padded and wrapped and arrived unscathed. Clutch was very responsive to our questions and our needs, and the crew went beyond the call of duty in restacking boxes, repositioning area carpets, rearranging furniture when we asked. Just as important they ALWAYS did each of these things with a sincere smile. If I could provide a rating greater than five stars, I would unhesitatingly do so.
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November 2023 by Mariama G.
I cannot begin to tell you how grateful I am to know about Clutch Moving. I used them a few times for hauling and moving for a few of my listings in Hercules and in the East Bay and they were always professional, on time and very organized. When it came time to move my elderly mom from SF to SoCal, I couldn't think of anyone else who I would trust for this job. They are worth every penny and they did not disappoint! Highly recommend!
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October 2023 by Linda P.
Hi All, Today Kevin and Joel from Clutch Moving Company moved some furniture for me. It included an extremely heavy sofa bed. They were very careful, polite and kind and put everything carefully in it's new place. I did some cost comparisons and their prices are very reasonable too. I do recommend them and I would use them again! Linda
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September 2023 by Iryna P.
We used Clutch Moving company when moving into our first home. Brian and the team made the move really easy, from initial consultation to dropping off the boxes and making sure we had everything we needed to pack. Once the team was here in moving day they were quick and efficient in loading the boxes, furniture and to when we finally arrived at our new home in unloading the items. The team even put together our bed in the master bedroom. They went above and beyond and we really appreciate it. The follow bio after the move was a nice touch and we would absolutely use them again and recommend their services. And pricing wise, we got a really great value!
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September 2023 by Angelica A.
Kevin and the forman guys made our move very smooth and painless! They were on time and followed directions well. Easy to work with. Very reliable, efficient, and reasonable price. Highly recommend these guys!
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September 2023 by Marilou M.
Kevin is the Forman and his crew are great!! Moving our parents into a facility is an emotional move . They made it so much easier and were super dependable. They arrived on time, kept things moving and very efficient. They also disposed items that were not able to fit the new apartment facility. Highly recommended
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September 2023 by Christie S.
Kevin, Davis, and Javier of Clutch moving company took my move from stressFULL to stressFREE with their friendly, helpful, and professional services! They showed up promptly on time, disassembled everything for me, and even helped me get on TV off of its wall mount. They wrapped my furniture with great care and were gentle with my boxes. Everything arrived in pristine condition at my new place. I moved into a tri-level condo and all three of them made sure everything was set up the way I would like it and they took exceptional care in setting up and moving everything in. I even made it to my daughter's afternoon soccer game thanks to their quick and efficient work. I would recommend them to anyone that needs to move in the Bay Area!
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September 2023 by Kevin G.
This was my first time using movers. Honestly, I don't understand how this company is sitting comfortably at 4.8 stars. The rating made me feel comfortable along with the quote I received, but there was nothing "clutch" about this move or my experience with some of the employees. I could have paid and supervised freelancers for far cheaper with better results, and that's exactly what I'll do next time.The customer service is non-Existent beyond the sales rep.They misquoted me, botched my move, broke my bathroom window, and charged me when their guys took an extra 30-minute break. I also ended up having to take off work early at 2 pm to rent a uhaul last minute to move the rest of my belongings on my own. I had to call off work the following day as well because I didnt finish moving the items that CLUTCH was hired to move until 6am, since they didnt come prepared after I overly communicated my needs to the reps.I voiced my complaints of my move to a sales rep on the same day that my move was completed in August. During that call, I also spoke with Mario, the operations manager, who claimed I would receive a credit for the 30 minutes but could not confirm the amount. He told me he'd call me back, and that was at the beginning of August. Since then, I've emailed the complaints department with photos of the damages, uhaul receipts, and a quote for the cost of the window, requesting to be reimbursed. Each time I called the company, I would be reassured by a sales rep that a report was taken and that someone would get back to me. It's now September, and I was finally able to get Marios' contact information from a rep. When I called Mario, he was initially pleasant and somewhat understanding, but during our call, I pointed out some issues that were inaccurate and implored him to listen to the recordings of the calls, because they would substantiate my claims. Essentially, Mario said, " Honestly, I'm not going to investigate or listen to the calls. The amount I'm quoting is all I can offer you. We really dont have to give you anything, but I'm just doing this to make you happy. I really just want to just be done with this." When I tried to further the conversation (because the math didn't make sense) he basically cut me off, told me to call back when I've made a decision and then hung up on me. I called him back and asked him why he hung up. I'm the one that should be pissed off, but I'm not yelling at you, I'm not cursing at you... he cuts me off again. At that point, I cut him off, and I say "look man Im actually in the city for a training, I'm just going to have to show up at the front door because..." he cuts me off and starts screaming at me at the top of his lungs through the phone."Come out here then! I want you to!" So once again, I called clutch, described my issue with Mario to a rep, and asked to speak to an owner or someone above him. I was consoled and was told I'd receive a call back before the end of business day. Still nothing. Im done. I've been cool, respectful, and level-headed with these guys because I can empathize with the load of work they've got as I also work in customer service. But, Im tired of waiting, and at this rate, with the disrespect, intimidation, and blatant disregard to the damages and reimbursement request, I'm just going to take this to small claims.
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August 2023 by Trevor A.
Clutch moving Company did an excellent job moving my entire 1 bedroom apartment. I notified the company with less than a 24 hour notice and they still showed up on time and got it all done safely and efficiently. Kevin and Joel were my movers and they made sure to take extra care of all my items from start to finish! I can't recommend this company enough great job! I'll be using this company for all my moves. Best in the Bay Area!
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August 2023 by Elysses M.
Special thanks to Kevin, Panda and Evaristo for a super smooth move and for handling my items with care. They finished the job really well without damaging anything. 10/10 would recommend again.
