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March 2024 by Ramesh H.
This is the first negative review I have ever written. The service I received and the company's response to problem were so alarmingly poor that it seemed appropriate to let other people know to avoid this company at all costs. We had Clutch come out to the house and see the furniture we were moving and give us a bid. We were assured that they had experience moving fine furniture and antiques. We were assured that they would send experienced people to complete the job. On the day of the job, the movers arrived and although we had gone through the trouble of labeling each room and each item, nobody seemed to be in charge and there was no organization. For example one bed was loaded in the back of the truck and the frame to the bed was loaded in another truck. More importantly, items were banged (which of course accidents can happen), but the furniture was not properly wrapped. We had professional organizers who repeatedly pointed out that the furniture needed to be wrapped for travel and given that it was raining it was particularly important. The furniture continued to get transported without PROPER wrapping. Even the items that were properly wrapped were carried upside exposing their underside (which obviously isn't wrapped) to the pouring rain. The men complained about each other and the person in charge that day could not seem to get the rest of the guys to listen to him. It was a complete disaster. I called the company repeatedly that day and asked for them to send someone to help manage the process, nobody was available but they kept assuring me that they would make it right. We ended up moving items from the trucks ourselves at the end and trying to manage the chaos. The guys left wrappers and trash in our yard when they left. I ended up hiring a different company the next day to complete the job and the difference was AMAZING -organized, responsive, careful and efficient. Everything Clutch was not. When I followed up with the company, the only compensation they were willing to cover was the overtime payment. When I explained that this was not sufficient. I was told that I was responding based on my feelings. Insult upon injury. Mistakes happen and some days are tough but as a business owner, I expected them to live up to their word. They did not make it right.
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March 2024 by Michele W.
I needed to schedule a short distance, move with very little notice and contacted clutch moving based on a recommendation when I reached out on Nextdoor. Move day was looking to be very stressful for me, because I had grossly underestimated how much stuff I had in my two bedroom apartment, and how much I needed to get rid of. Jesus, Albert, and Jose could not have been more accommodating in the chaos I created for them. They had to do a lot of my packing for me, and ended up working for hours instead of the allotted three. We will need about as much time tomorrow. They helped me arrange for them to come back the next day, and I am reviewing them now even though day two has not even happened yet. Don't be deterred by their prices. They work on an hourly basis, and when you do the math and think about all the hidden fees that come with complicated pricing structures, their rates are very fair.
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February 2024 by Joshua Luke Turnbull
Great experience, very professional. Our movers showed up on time and had everything moved exceptionally quickly. Highly recommend!
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January 2024 by michelle enriquez
I regret booking this company. I was told my move would be only 199 plus 5% off and now they have charged me over $300 for this move which I am trying to dispute. My move was a quick 30 minutes. Leslie Anne Paguyo who is the consultant repeatedly told me she will get this fixed and taken care of all to have to now dispute this with my bank. She misinformed me and made it seem like they would take care of quickly. They believe that I should be charged this amount of over $300 when in fact I have invoices showing that I should only be charged $199. I will NEVER recommend this company. Good luck if you do book. I have been dealing with this for over 2 months already.
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December 2023 by Raymond L.
Got caught in a bind and needed a last minute appliance move and they were available for next day AM. Friendly and efficient team
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December 2023 by Denise V.
Excellent, professional, easygoing and very reliable. This wasn't an easy task but they handled it very gracefully
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November 2023 by Lew D.
I have employed movers several times in my life. Clutch Moving Company is the best by far. Our first contact was with the company President Steve, who was very personable, knowledgeable, and fair. Clutch sent a crew of 6 along with 3 trucks. The crew was ably led by Kevin and Francisco. Javier, David, Joel, and Evarusto were the other excellent crew members. Each crew member was very polite, efficient, and very understanding of our moving needs. While we have not completely unpacked yet, I can report that each piece of furniture was meticulously padded and wrapped and arrived unscathed. Clutch was very responsive to our questions and our needs, and the crew went beyond the call of duty in restacking boxes, repositioning area carpets, rearranging furniture when we asked. Just as important they ALWAYS did each of these things with a sincere smile. If I could provide a rating greater than five stars, I would unhesitatingly do so.
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November 2023 by Mariama G.
I cannot begin to tell you how grateful I am to know about Clutch Moving. I used them a few times for hauling and moving for a few of my listings in Hercules and in the East Bay and they were always professional, on time and very organized. When it came time to move my elderly mom from SF to SoCal, I couldn't think of anyone else who I would trust for this job. They are worth every penny and they did not disappoint! Highly recommend!
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October 2023 by Linda P.
Hi All, Today Kevin and Joel from Clutch Moving Company moved some furniture for me. It included an extremely heavy sofa bed. They were very careful, polite and kind and put everything carefully in it's new place. I did some cost comparisons and their prices are very reasonable too. I do recommend them and I would use them again! Linda
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October 2023 by Georgia Cinto
Run away as far and as fast as you can from this company! Everything started out great and one of their reps helped move our furniture into our garage so our home could be staged for sale. It finally sold and on moving day, things went well again. The contents of our 2400 sq ft home furniture filled up two trucks. The trucks were large but not massive like you see with some of the big name companies. I was informed the next day we were overweight and would need a third truck which was an additional cost. I was not given the time to come and see what could be moved out of one of the trucks to make weight. From then on everything was rush rush rush and I even had to get on a plane to meet the movers at our new home in Arizona a day earlier than expected. Once they arrived I was supposed to be given "white glove" service. HA HA HA! These guys wanted to dump my stuff as quickly as possible and refused to move the furniture located in my garage in California into their respective rooms. They stated they couldn't because the furniture was loaded from the garage in the California home. I tried to explain that the furniture was in the garage because of staging. They still refused. One of the movers made a hole in the wall with a bookcase and then I saw him move that piece over the hole to cover it. The next day, I discovered duct tape holding my desk together, and then my desk fell apart when the tape was pulled off, which destroyed the finish. The icing on the cake was when the bed fell on the floor in the middle of the night when my husband and I were sleeping in it. We were lucky not to be injured. The movers never put the bed together correctly. The company wanted to reimburse me just $180 because of "ALL" the discounts I was given. A discount is only a discount if you are given the level of service that is advertised. I would have been better off selling all my belongings before we moved, adding that to the $18K it cost to move (that's after all my "discounts") and buying everything in AZ I needed once I got here. We made the mistake of not getting another estimate because this company was highly recommended. The reviews were good, and for a local move they are probably ok. Do not hire for an out of state move!!
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September 2023 by Iryna P.
We used Clutch Moving company when moving into our first home. Brian and the team made the move really easy, from initial consultation to dropping off the boxes and making sure we had everything we needed to pack. Once the team was here in moving day they were quick and efficient in loading the boxes, furniture and to when we finally arrived at our new home in unloading the items. The team even put together our bed in the master bedroom. They went above and beyond and we really appreciate it. The follow bio after the move was a nice touch and we would absolutely use them again and recommend their services. And pricing wise, we got a really great value!
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September 2023 by Marilou M.
Kevin is the Forman and his crew are great!! Moving our parents into a facility is an emotional move . They made it so much easier and were super dependable. They arrived on time, kept things moving and very efficient. They also disposed items that were not able to fit the new apartment facility. Highly recommended
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September 2023 by Angelica A.
Kevin and the forman guys made our move very smooth and painless! They were on time and followed directions well. Easy to work with. Very reliable, efficient, and reasonable price. Highly recommend these guys!
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September 2023 by Subhasish Das
Kevin, Brian and Javier from Clutch Moving Company helped us pack and move a lot of things and did a great job. They were efficient, organized and helpful in both loading things and unloading them and putting everything back in place. It went much faster than I expected and virtually zero disruptions (missing items, breakage etc). A thorough professional job. I would recommend them again.
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September 2023 by Christie S.
Kevin, Davis, and Javier of Clutch moving company took my move from stressFULL to stressFREE with their friendly, helpful, and professional services! They showed up promptly on time, disassembled everything for me, and even helped me get on TV off of its wall mount. They wrapped my furniture with great care and were gentle with my boxes. Everything arrived in pristine condition at my new place. I moved into a tri-level condo and all three of them made sure everything was set up the way I would like it and they took exceptional care in setting up and moving everything in. I even made it to my daughter's afternoon soccer game thanks to their quick and efficient work. I would recommend them to anyone that needs to move in the Bay Area!
