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December 2023 by Gary S.
Hopefully this store will read this and a lesson is learned. I Give 5+ stars to Tempur Pedic how ever this is what dropped the store rating to a 2.Tempur Pedic has "no haggle" prices and by the quality of this product one can see why! When a customer comes into the store, likes, the product then asks "What am I looking at all said and done with tax and all"? The quote we were given started with "well i'm guessing"! We decided to wait until we were back in town and tried a different Mattress Firm. The young lady at the Daly City location when asked the same question walked over to her desk, grabbed her calculator, sat down at her computer and gave us the precise total. We left the store to run home for the checkbook and returned to complete the transaction. I don't know what the commission is for such a sale however I will say that i'm pretty sure that a $15k plus sale was well worth those few extra steps that she took! Well done Kyla as you nailed it!
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November 2023 by Nestor Icaza
Andrew was very knowledgable about the various mattresses available, he was also patient, and had good follow up. He took the time to explain the different mattresses to us, gave us first hand experience, and was a pleasure to work with. Thank you again!
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November 2023 by Monica Gharbi
Tom was extremely informative and made our entire experience from start to finish easy. Thank you Tom for making our new mattress purchase such an easy process and providing us such a wonderful experience.
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November 2023 by Robbie L.
Andrew was great. Usually feels like I get ripped off when buying a mattress but the guy was super genuine. Will be going to him for mattresses going forward.
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October 2023 by Rich H.
I had the pleasure of being helped by the Sleep Expert Tom. He was professional and courteous. He really helped me find a great mattress. I am so glad he was there.
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September 2023 by Rosanne Hitchcock
Andrew was very helpful, understanded what I needed and could afford, and offered me what I purchased. Great customer service from Andrew, I will pass the word to coworkers at the SSF School District. Thank you very much!
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September 2023 by Gina D
They've got a good amount to choose from, their staff is very knowledgeable and friendly. John M helped me out and was able to get me set up with a great option and in my budget. Overall a good experience, I'd recommend checking them out.
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September 2023 by R Ramos
I came in to exchange the mattress I bought in July. The process went well, fast and smooth! TOM is very professional, helpful and has a good sense of humor, too! He is also knowledgeable and helpful with the different kinds of Mattress thus made sense which will work better based on the symptoms I had with the one I want to exchange. Thank you, Tom!
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September 2023 by Gina Del Mastro
They've got a good amount to choose from, their staff is very knowledgeable and friendly. John M helped me out and was able to get me set up with a great option and in my budget. Overall a good experience, I'd recommend checking them out.
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September 2023 by C S
I needed to exchange a mattress or get a refund. After talking with the staff about the problem, they solved it with good product info and scheduled a speedy pickup & delivery. So I'm getting a more suitable mattress from the store delivered tomorrow.
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August 2023 by Rene Turcios
Was looking to buy a mattress on the low 500 range. I came in store was empty but was greeted by a gentleman named Tom. I told him what I needed as I was getting a new mattress as a gift for my brother and he showed me the options. I tried them out and decided which one I wanted and got it. Great price. Tom was fantastic and exceptional customer service. Super simple and fast I was able to even have it delivered the following day. So Tom If you see this Thank you! I will definitely come back here for other mattresses!
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July 2023 by Melody Ponce
Steven has excellent customer service. He was very patient in helping us to make sure we were happy with our decision. Thank you so much.
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June 2023 by Sharon Ruth Platt
Erica was fantastic and so knowledgeable about all my questions regarding bed bugs and frame compatibility. She also offered me great discounts.The delivery was also smooth and as promised. No surprise fees or surprise delays.
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June 2023 by Ruth Singh
My entire experience from start to finish was awesome. From Erica in the South San Francisco location who helped me select my mattress to the delivery personnel who delivered and set up my mattress. So happy and satisfied with the entire service. Thank You!
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June 2023 by Antonio
Victor was very professional, kind, honest and helpful. He help me find the correct Matress. He is the best so far and I want to thank him very much. Keep up the great work Victor!!! ????
