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October 2023 by Mr G
Good people, good cared for vehicle (very clean), excellent customer service. Keep up your great work, you'll always have my business.
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October 2023 by Robert S.
My overall renting experience was fine. The only issue I experienced was the older gentleman at the front desk. He was extremely unprofessional and didn't seem to have a firm grasp on how to do his job.
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July 2023 by Frank Lim
3.5* rounding upReservation ProcessRented mid-sized truck for 1000mi+ one-way rental. Unlimited miles. I found that cheapest rate was several months in advance, or very last minute, two days out. Therefore, I suggest, since there is no cancellation penalty on the reservation, make a reservation as soon as you know you need one, then keep "gardening" your reservation, to checking one last time just more than 24 hours before you need rental to see if you can get better rate. Within 24 hours they'll give you a warning saying "we can't guarantee availability" of your equipment or something to that effect. Still, it was over $1,500 for just the truck, no accessories or insurance included.PickupMy truck was ready on-time though they were busy. Busy enough that the guy pulling the truck out didn't want to count the number of furniture pads. I told him 3x "as long as I leave with X number of pads I need and am not hassled at the other Penske when I return, I'm fine." So, he kept adding more pads. Glad I kept repeating same line...there was one more than the number of pads I needed and one fewer than how many I had rented. What I didn't see is that the pads he did give me were covered in plastic cling and packing tape which my workers wasted 20 minutes undoing and discarding. Save yourself the hassle, and no matter how busy they are here, have them count the number of pads for you and check they're in ready-to-use condition.TruckWas relatively new with under 30k miles. They do have a speed governor installed which limits you below the limits in many states for vehicles of that size, though it probably does give you better fuel economy. Governor limits cruise control to 70mph. It limits overall vehicle speed to 75mph. Cab is typical and smelled strongly of BO. I don't think I've ever rented a truck like this that didn't reek of BO though. A/C worked well in the heat, which was a relief. But there was no re-circ on the air so passing through smoky areas or dusty areas or idling in traffic fumes was no fun. Fuel economy was at the upper end of the range with a 2k lbs load and driving 55-70mph over a couple of sets of mountains, we got 11.5+ mpg.Overall, not a bad process, but there are a few issues of which to be aware. And hey, it could be a lot worse...uhaul has set the floor tremendously low.
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July 2023 by Denart S.
Penske has given me reliable trucks for all of my cross country drives! I have rented their truck for 3 cross country moves and each time I have always been impressed with the reliability, service, cleanliness and responsive roadside support. I called with a simple question of which motor oil to use and the roadside service rep throughly answered which brand and exact type to use. I always felt well supported by Penske's roadside. I will always rent from Penske only and will recommend them to all my friends and colleagues!
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February 2023 by Susan L.
Great service ! We rented for the day and finish early , brought it back the same evening and they took it back without a problem ! Price was awesome ! Service awesome !
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February 2023 by Nathan Gugel
Peter and Brendan were kind and provided me with a complimentary key chain with my name on it. Returning the truck was complete with their patience as I was gathering my personal belongings. I look forward to our next future Penske Rental together.
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January 2023 by Mark S.
What a scam. Returned the truck with no damage. Was missing maybe less than 1/5 of the gas tank if that, they charged me an additional 62$ for gas, citing gas price at 10$ per gallon. What a bunch of clowns. The reason I couldnt even put that much gas is because Uhaul never charged me that for gas oh and yesterday, 1/4/2023 we had a category 5/5 storm so the gas stations nearby were closed. Shame on you, I will never use Penske again
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September 2022 by Dea Lee
Overrated and overpriced. The lift gate on the truck was at an angle making it very difficult to load and unload. Their solution was a different truck tomorrow, but what good did that do today? Exactly but they didnt seem to care. Oh well lesson learned.
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August 2022 by Rick Villa
Slow at fuel island many people walking arround but no help waited 20 minutes other locations faster
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July 2022 by Glenn R.
Can't be bothered to return multiple emails or calls regarding over charges or providing email reservation confirmations. They just don't care.
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May 2022 by Tre Thor
Don’t bother stoping here for fuel
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February 2022 by Frank Martnez
Sucks! Bad service, no parking, no signs to indicate you where to drop the trucks or pick them up. This location at 62 S. Linden in SSF is a no no.
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January 2022 by Bogi S.
I have rented a small truck from the SSF location. Everything went smooth, all the way. The office very helpful, explained me everything got a copy of the agreement. They even asked if I had AAA, so I could get some discount. On the day we picked up the truck, the truck was available. They walked us through on how to use the ramps...etc. They really do a great customer service, and the trucks are good.
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October 2021 by Dave Calderon
Overrated and overpriced. The lift gate on the truck was at an angle making it very difficult to load and unload. Their solution was a different truck tomorrow, but what good did that do today? Exactly but they didnt seem to care. Oh well lesson learned.
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August 2021 by Valerie C
Penske's trucks are super reliable and they have wonderful customer service! I rented with Penske for 2 long-distance moves and for both times the 26' and 16' trucks got me to my location reliably and with absolutely no headaches! This location would call a week in advance and a couple days prior to confirm my truck reservation, which I appreciated. Penske also has a great roadside assistance team. I called in the evening about a weird brake noise on the 26' truck I picked up earlier in the afternoon and the roadside team was immediately able to accommodate me at the SSF location. Everything was fixed and ready for pickup the following early morning. Penske also offers really great discounts at certain times of the year. I am truly impressed with Penske and will definitely only work with them if I ever need a truck rental!
