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September 2023 by Roxanne Mc Garvie
Dominique was a wonderful person that helped us get our storage gave us plenty of information and made us feel comfortable.
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August 2023 by Graham G.
So far my experience has been excellent. I was able to easily move in on the same day I booked, and the staff on-site were helpful and friendly. Thanks!
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December 2022 by vincent demira
Great location. Plenty of parking. Had my space for three years and never any problems. I just ended my rental unit to move to another city. The person who worked there, Victoria, was really nice and very helpful in the process.
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June 2022 by Iris S.
BEWARE!! You will NOT get a refund when you move out before the end of the month! They will keep ALL of your money! Move out the 2nd of the month and they will keep the FULL month while they rent out your unit to someone else. This is not this location specific, this is ALL Public Storage.
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October 2021 by Teena R.
Don't use public storage! The units have mice and if you move out on the first of the month you are still charged for a full month. Other storage facilities pro-rate. DONT SIGN AN AGREEMENT WITH PUBLIC STORAGE! They suck and are scandalous. Manager is hardly ever there so don't bother.
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September 2021 by Ray S.
I'm not gonna say that it's very helpful that they have contact less check in its great but the hours are not long enough to get your stuff on and situated let alone organized but they are still doing a great job thank you for the help with my storage needs.
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July 2021 by Richard Wilson
Denenia was terrificMade a hard day a little easier
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July 2021 by Felecia McGee
Dominique was helpful and very sweet
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April 2021 by Sam M.
We rented a 10' by 10' storage on the second floor, for about four years. Over the years, the elevator didn't work at times. We asked about getting a reduced rate because of it, they said no. However, our rent was increased over 8% yearly. We finally decided that we were paying too much for a storage that was too big for us. We moved our stuff out over multiple days. Again, we ran into elevator issues, very frustrating. There are two carts in the building, if you can find them. Some people just leave them on the upper floor. You have to look for them at times. Our storage had no insulation. It smelled damp all the time. All our items had this weird damp smell, even those in boxes. Some unprotected posters we had got 'water stains(?).' Not sure if there was some moisture that came from ceiling. Another issue about this location, is the difficult access from El Camino. The driveway is narrow and almost hidden, because of the curve in El Camino Real. We always had to be careful when exiting back onto El Camino Real. In the future, we will make sure to seal textiles in airtight containers. The article below will give you insight about how this industry is unregulated.
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March 2021 by Oscar Guajardo
In my own opinion, expensive prices
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March 2021 by Alice W.
Don't bother with this location. Not sure if the positive reviews are legitimate - there's never anyone in the rental office, no one picks up the phone and the staff who lives on the property is extremely rude.
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February 2021 by J L
Office hour is open until 6 p.m. However, there is something call lazy hour that starts at 5:30pm.Do not even bother to come to this storage unit and deal with the worker here. Reviews are full of bots and paid user.
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December 2020 by David Manrique
Great place. Dominique was super helpful will recommend!
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December 2020 by Charles
When I think of customer service. I think about Dominique Brown. She was so helpful with my visit the other day. She was fast and efficient and very knowledgeable in what she was talking about. She made it so easy to rent a space. I was mind blown. If I could give 100 stars I would. This girl needs a raise. I would recommend this location to anybody who is looking for a storage. Dominique Brown is the best! She will take care of you!
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October 2020 by Jason Lee
Great property and Cheryllyn was very nice and knowledgeable