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March 2024 by jeffry Shadwick
Guivy is great, very attentive at her job!! She made moving in a pleasant experience. Thank you once again for your help. Your the best!!!
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March 2024 by Carol Fuller
I am only giving this 5 stars because of Guivy and Courtney. They were extremely helpful, courteous, professional and knowledgeable. I had to deal with a couple of other people there who did not know what they were doing. Also, getting someone to call me back after leaving several messages was very frustrating. But, again, cudoes to Guivy and Courtney!
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October 2023 by Sarah H
if I could give a zero star review I would. They emailed me my reservation with a dollar promotion. I tried to pay online the system glitched so I tried to pay over the phone. They confirmed that it was a system glitch. They were unable to take payment over the phone so they recommended that I go in person. I drove over an hour out of my way to pay it in person only for them to tell me they couldn’t help me. I spent two hours at the location trying to figure it out and even the property manager confirmed that I should get the promotion but their system wouldn’t allow him to charge it to me. I also spent many days over the past week on the phone with terrible customer service. Charles at the front desk of this location is very nice and tried to help but you can’t help your customers if the company you work for is terribly structured. I would not rent from this company, purely on the basis of terrible customer service, terrible company structure, and poorly trained call center employees.
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April 2023 by Toney Woods
Charles was great. Odd area and old facilities but convenient and has great customer service.
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June 2022 by Debby Tino
We've been renting at this location for years and Guivy always helps us out and has great customer service
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May 2022 by Hassan S.
Everything was smooth in terms of booking and the check-in and check-out process. However, we were a bit disappointed to see rats moving around in the area (or possibly inside units). Don't leave any food in soft / cardboard boxes....
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April 2022 by Luis M
I recommend this storage place. Guivy always greets you with a smile and the place is always clean
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February 2022 by Thomas G.
These people are crooks. Had a storage unit with them for 5 months and then they decided to hike the monthly rental rate by almost $160 at over 30% increase from $504/month with a simple postcard notice. This is after they decided to limit hours to access only between 9:30am - 5pm or 6pm back from 8am-8pm. So less staffing costs and operating costs means charge customers more money...Hmm, sound fair to you? I of course attempted to reason with them and ask for an explanation of why my rental rate is going up so much and after a few voicemails and emails, I received one call back that I didn't get to in time and no voicemail was left with any call-back details. Don't waste your time at this site
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February 2022 by Jon G.
Continued account issues with both site people and office people saying the other would resolve. Rats chewed through wall into my stuff. Human poo, with toilet paper on top and used tampons adjacent to my storage unit. Really inconvenient access hours. Lastly, the cost kept going up and up for all those previously mentioned issues - so I moved to another storage provider.
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December 2021 by ROMMEL RIVERA
Great place for storage. Place is never full of traffic and their rates are reasonable.
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November 2021 by Burmese Python
Before I moved my things out of the storage I asked the person at the counter what are the rules for leaving a bit of trash. He asked how much trash, I told exactly what they were. He said "don't worry about." I asked would I be charged for it. He stated no. A week later I received an email and text telling me I owe them rent. Every week I was receiving notifications for charges. I HAVE gone to SEVERAL times to their office and called no one is in the office. I left message, no reply. Really bad service.
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September 2021 by Kevin Carbajal
Rented storage couple of months ago and would recommend this storage place very good service by manager Guivy
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September 2021 by Demetrius Spearman
its kinda out there,but not a bad storage facility.and its really clean and airy,with a view of the foothills.
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September 2021 by Ben S
I would recommend storage here Guivy has great customer service
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September 2021 by Jenny Keffer
I highly recommend this place! Guivy was awesome. She was there 4 years ago when I first opened my storage and showed me the place prior before purchasing the storage. She was also there when I closed it. She is awesome and kind!
