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July 2024 by Jorge Oropeza
This place SUCKS, no matter what time you go only 1 person working the register, and 3 guys walking around doing nothing, no inventory on shelves and no one wants to help!
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June 2024 by Oscar Olguin
Satisfactory with great staff, very friendly and attentive
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May 2024 by richard rey
Amazing! Highly recommended!
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April 2024 by Lawrence-Cobalt Janssen
Tues. 03/19/2024 - Time of Experience: Approximately 12:30 pm
As I pulled in to this SMART & FINAL (S&F) South San Francisco (SSF) Warehouse Grocery Store (WGS), I grabbed a grocery cart before I entered. The area in front of this S&F is exceedingly cramped. Often shoppers are squeezing past each other to get either IN OR OUT of this S&F South San Francisco Grocery Warehouse Store.
To complicate matters, as I was ENTERING - WEST into the S&F Warehouse Grocery Store. To the NORTH of the door, which I had entered, there was a cashier checkout there. This cashier had several shoppers lined up to check out. To the SOUTH of the Entrance Door for me, was where the fruit, vegetable, & meats area was. It all was an extremely tight fit.
• PROBLEM, ISSUE, AND NONSENSE BEHAVIOR: As I was just entering this S&F Warehouse Grocery Store - SUDDENLY a S&F Grocery Warehouse Employee CAME BARRELING AT ME (from the South) WITH HIS GROCERY CART. IT WAS NOT APPROPRIATE AT ALL.
I felt like it was a GAME OF CHICKEN! The message I clearly got was, "You better move now- or else!" I did! I immediately left my grocery cart where it was & left. I refuse to deal with such GARBAGE CUSTOMER BEHAVIOR.
Let's "run a customer out of the store." Well, the strategy was quite successful. I wonder just how many stores CLOSED PERMANENTLY due to "2 Star Customer Service."
• IMPORTANT POINT & CLARIFICATION: If there is any video with audio from the S&F Warehouse Grocery Store, which is clear and clearly CONTRADICTS this review, I will immediately ADJUST THIS Google Review or DELETE completely. The video & sound would need to be of good quality.
Yet another grocery or warehouse store "bites the dust" & it has now become - yet another strange, odd, and negative place to shop.
In several of my previous Google Reviews, I wrote that I needed to find a way to automatically video tape an experience. I think I found some great options - some after an extensive internet review & search. This way I know that I can decide where to post my experiences & video footage.
I now feel that I really WASTED MY TIME, EFFORT, & ENERGY with this S&F Warehouse Grocery Store in South San Francisco, CA:
1) I wait "way too long" to shop, therefore - I need & have to do A LOT of shopping. It usually runs anywhere from $150.00 to over $250.00.
• I was really "bummed out" by this situation, as I now knew that I would not and could not go back to S&F SSF Grocery. It was now a matter of integrity – especially not giving my money to any business, which does not earn it through “4/5” CUSTOMER SERVICE. PERIOD.
• Luckily for me, I did find another GROCERY STORE. It was much larger than SSF. They appeared to treat me well. My checkout total was $257.47. I was able to accomplish so much more than what I would I have been able to at S&F Warehouse Grocery Store SSF.
2) I wrote a "5 Star" Grocery Checkout Experience for a cashier, I SNAIL MAILED it to her and this S&F SSF Manager. No one at – either the S&F Management nor did employee took time to acknowledge my courtesy. Wow.
3) Finally – about 4 to 6 months ago, I pulled up to S&F SSF; there was a PICKET LINE marching peacefully around the front doors. I chose to NOT GO IN NOR SHOP. I wanted to HONOR THE INTEGRITY of a picket line. In retrospect, I might NOW DEFINITELY have chosen differently. ANOTHER LIVE & LEARN MOMENT!
I appreciate the time you spent reading this review.
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March 2024 by Will
The morning stockers don’t like moving out of the customers way. I mean come on make a path guys.
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March 2024 by Valmir J.
During my visit to Smart Final, I had the pleasure of encountering Anthony. His exceptional service and friendly demeanor made my shopping experience a breeze. He was knowledgeable, helpful, and went above and beyond to assist me. Thanks to Anthony I found everything I needed quickly and efficiently. Their dedication to customer satisfaction truly stood out, and I'll certainly be returning to Smart Final knowing I can rely on outstanding service from employees like Anthony.
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February 2024 by Kathy L.
Was valentine day, the cashier ( African-American) lady , so polite n wished everyone Happy valentine day, with her beautiful smiles and she WOW me with her customer service skills , she kind to all ages
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February 2024 by Artashes Petrosyan
New discovery in my shopping trips. Very affordable prices and good products. Like it and will be back.
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February 2024 by 鄧鄧
The price is cheap and the service staff is very caring.
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February 2024 by ROB TORRES
Been going there for years it's a great store with prices lower than most. The workers are very helpful even if there busy. Which is why I'll assume there always packed in the day time. So that's why I go after 7:30 at night
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October 2023 by Mary Lou Johnson
It's convenient, and when I need non perishable items or need to pick up something quickly, Smart and Final is a convenient place to shop. They are open long hours. And at the back of the store they have bakery sale items.However, you have to look carefully at their produce (lettuce, chopped onions, package produce, chiles, etc), occasionally it's on the verge of turning brown or shriveled.
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October 2023 by Shizuka O.
TERRIBLE CUSTOMER SERVICE! This cashier refused to give the correct price on the apples and acted like we're the crazy ones. She fought it but finally corrected it. Well, we thought she did but out of spite she charged us triple. Also because she didn't want to give the proper discount of the apples she charged for three plastic bags instead of one. Petty and despicable service.
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October 2023 by Teresa
I love this store,, everyone is very helpful..and they work hard, i never see an employee wondering around doing nothing, or there phone on there hands.. great job employees,,
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July 2023 by Presidio Towing Co.
Quick and easy when it's not busy
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July 2023 by Rasmus ADIODOS
Very good, I work there in the store. I love the customers who come there, very friendly.
