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July 2025 by Peter Hilby
Best, first, oldest bike supply company on the west coast.
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November 2024 by Zip
This outfit are doing something great for cycling, bringing back simplicity, backing artisan companies that produce good quality parts that last, making frame-sets that are only upgraded when needed, not pretending that last years model is suddenly obsolete like most companies do. Instead of promoting carbon fibre parts that are over engineered for many peoples needs, they promote bike products that real bike lovers want, riders that ride for pure enjoyment, not because they wish to dominate their cycling pals by beating them in some fashion by being faster etc, the kind of people that will build up a bike and ride it for many many years and not feel the need to replace it to get themselves the 'the latest, greatest (over priced) thing'. They serve the needs of the soul rider.. and God bless them for that. Steel is real.. 4130 forever.
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November 2024 by Peter Holt
Terrible customer service. Overpriced cheap items. Bought two Soma Further Water Bottle 36oz. LDPE w/Self-Sealing Spout which came to $43 including shipping. Plastic is super thin and after only one ride of 3 hours a lot ot the labeling was scratched off. Contacted them three times to see if they could help and they ignored me.
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October 2024 by Wesley Hasten
I had submitted a return of an unopened product. I was in contact through email with Mary who confirmed receiving my returned item. I never actually received a refund and every sent email was never replied to. I even reached out to their Instagram account and never received a reply. This has been the weirdest experience just being ghosted by a company. I will never ever buy anything from them again.
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April 2024 by BPM
do not buy this company's New Albion products, they are garbage
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March 2024 by Larry Kaminsky
Over the years I've had several transactions with Merry Sales co thru the Soma website . In addition a Soma frame that was purchased thru an independent merchant was replaced by Merry sales to replace for a better size, no questions asked. Three successful builds on Soma frames thanks to Merry
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August 2023 by Justin M.
Outstanding. Perhaps the most important bike shop in Japanese - American cycle cycling history. Online and phone orders only.
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August 2023 by Erik T.
ordered a bell for my partner's bday....called them today after no news of shipment after 12 days from purchase, they tell me they are waiting on a shipment and it might take weeks if ever and ask if I want a refund....not sure why they let me buy something that wasn't in their possession and that they didn't have a time frame to get. 0 stars.
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February 2023 by A
Clearly taken a gram too many of Huxley's soma.Maybe the worst comms/sales stream of any brand, globally.Tried to purchase a handlebar over a month ago through their website, Never got the shipping information despite the invoice saying paid in full. Weird. No comms for a month, couldn't get a straight answer or reply from anyone after sending 8 or 9 emails.*Update.. finally got a response from messaging them on instagram. Now they claim to have emailed, but are asking for additional $$ to post.. $79.52 USD postage.. to post.. 1 handlebar ?. They suggested I buy from a local retailer instead (great when you can't even recommend your own service). So have requested a refund insteadHoly mother of batman please avoid this company like the plague unless you can physically walk in and pry the products from the shelves and sneak it past the people tripping in the corner.. it's not worth the puzzle room of unimaginable idiocy that is the online experience ??
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December 2022 by Bryan B
Easy and pleasant online transaction. The SUZUE crankset is a lot of bang for your buck, replaced a stock square taper crankset that had horrible high and low chain spots. Overall a huge improvement on my budget build.
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August 2021 by Eb A.
I ordered two bike bells 8 days ago at $28 each and $7.50 shipping. I haven't received a shipping confirmation or even estimate. Emailing the company on their two email addresses (one proprietary and one Yahoo... which business uses Yahoo?) and calling the provided number didn't help. No response. Their website states items are shipped out within 48 hours so something is wrong and they aren't communicating. Even if they do get back to me, ship my items, or refund me, I will not change my rating because it will not change the experience so far.
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December 2018 by Road Runner Bags
A solid bunch of real deal bicycle enthusiasts, avid riders and all around cyclists! Merry Sales is the top notch distributor of bikes and gear and has been for the past 100 years. Supplying products to the 50 US states and 15 countries, Merry Sales has been a driving force in the bike industry since the 1950's and 1980's Mountain Bike Boom. I've been working directly with Ming, Jim and Howard from Merry Sales for the past year and so far I am extremely impressed with their detail driven attitude and high level of communication, especially when it comes to ensuring that not only is the customer happy but that we are also happy! Cheers Merry Sales, keep on rolling! I'll be on the look out for what's new to come in 2018!
