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April 2023 by Aimee J
Assisted my mother in a Bay area to TX move. They were professional, understanding & had great commutation throughout the entire process. I am now rehiring them for a local SF to SF relocation and feel confident in their abilities to deliver.
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February 2023 by Edrea Martinez
Absolutely the worst experience I have ever had with any company. Was given a quote, with the understanding that it could possibly change a bit. Instead of changing my quote, or in any way adjusting, they decided to take about a third of what I had leave everything else and charge me $4000 for it. The movers themselves were lovely people but clearly no one is in charge and no one is managing any aspect of this. After arriving at my new home well after midnight, we just had them put the few items they did decide to bring into our garage. It was the middle of the night! We couldn’t have them moving things into our home at 1 in the morning! Upon being questioned about the rest of our belongings, still 150 miles away, they suggested that we hire another moving company to ‘finish our move’. I just paid you guys $4000 for my move, why would I have to hire another company to do it? I reached out to attempt some resolution and was told that I could rehire this company for another $4000 to do a move I’ve already paid for. I’m shocked. If anything at the beginning of the move was going to result in me getting a third of my stuff dumped in my garage in the middle of the night, why on earth would they have taken my money to not do what they said they would do? I’m being charged a daily penalty at my old apartment, can’t afford to hire new movers to do a job I already paid for, and got told to hire a new company in the middle of the night, after being told at 1 in the morning that most of my stuff was still 150 miles away. I have no options, have lost most of my belongings because I can’t afford to hire new movers and I’m devastated. To say this company’s poor practices have ruined my life doesn’t feel like an overstatement. I literally am losing my things. It’s like surviving a devastating fire where you lose everything you had. Im heartbroken, please do yourself a favor and run as fast and as far away from these fraudsters as you can.
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November 2022 by Adeeti Basu
Hello,We moved from Bay area(Emeryville)(2 bed, 1.5 bath with large living, dining and kitchen) to Portland in Oct 2022. The move was completed the next day as agreed. Ilya was very professional from the beginning, from offering the quote, insurance, contract and other details for the move. Every time I reached out to him or his office I was able to get a response. They were able to answer all our questions and make us feel confident that they can do this professionally.His team members Gyure, Andre and Serge were very hardworking, skilled, careful when handling furniture, carton boxes etc. The team was very respectful and were focused,They adhere to the timing both the apartments had for the move out and move in. The packing was done really well, nothing was damaged. They also helped reassembling and disassembling the bigger furniture pieces like bed, dining table smoothly. The move was stress free and happened as planned. We would highly recommend Traust moving for your next move.Thank you,Adeeti
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October 2022 by Kate Goodman
Had a great experience with the movers. They arrived on time and were very careful with all our possessions. Everyone worked extremely hard.
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October 2022 by Paul Wadlington
Good price, hard work, speedy delivery and the price quoted was the price paid.
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October 2022 by Allison N
We hired Traust Moving for our long distance move from Bay Area, CA to Seattle, WA. Their service price was the most reasonable that we saw! The move went smoothly, I only deducted a star because on the day of our move they were scheduled to arrive between 9-11am. They ended up arriving at 12:45pm, putting me behind schedule for the moving errands I wanted to run that day. Our things made it to Seattle on time and everything was intact. Only our dresser arrived a bit damaged, but Ilya (the representative I was in contact with the whole time) had great customer service. He honored our basic insurance (60 cents/lb) and offered a reimbursement in a timely manner. He did not try to shirk responsibility at all and I really appreciated that! I would definitely use Traust again for moving services.
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October 2022 by Christina Wright
This is the BEST moving company I have ever used! The two movers I was assigned to went above and beyond, taking great care for my things and also placing the furniture in the new apartment. (They had a great memory of where it was placed in the old apartment! Lol!) I've been burned by moving companies in the past, so this was a pleasant surprise. Highly recommend them!
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October 2022 by P S
Overpromised and Grossly Undelivered.We did our homework before securing a mover. Sales pitch...Perfect, on point but laden with lies. Everything about our long distance move went wrong. From less than number of movers promised, to countless, extremely expensive and exquisite, one-of-kind items broken, crushed, shattered items that had survived countless moves unscathed. When I sent pictures and video to our customer "service" contact for this move, she said, "This damage looks intentional" and committed to making us as whole as possible after a disastrous move. She stopped answering our calls and texts. The (supposed) manager and sales rep both disappeared when reaching back for resolution to this debacle, both refusing to answer our calls and texts.If you count on your move being handled professionally, your belongings being handled with care and without incident or lies, look elsewhere. I would give negative stars, if it was an option.
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October 2022 by Max Wenneker
Ilya and team were truly awesome. Always on time, very responsive, and very speedy. They picked up from San Francisco and dropped in San Diego the next morning. Would happily recommend to anyone!
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October 2022 by Jody Werner
The movers were very personable, polite and careful with my items. The move was quick and professional, and the price was very reasonable. I would definitely recommend them.
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October 2021 by Vadim Rogov
I like this guy's personally. I've been using them twice and both times they demonstrated perfect service and proficiency. They took care of my stuff and did that as a professionals have to do(in my opinion). Beside that their prices are reasonable and fair. Keep going guys!! Wish you the best and stay confident!
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October 2021 by Tana Howard
We cannot say enough about the excellent service the Traust team delivered on our move. They were responsive and answered questions by text within minutes. They were kind, courteous, and professional and our household was delivered safely and lovingly 150 miles north. I would recommend them highly and I would use them again in a heartbeat. They took all of the stress out of moving. Thank you so much Traust for a wonderful move.Services: Moving-related packing
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October 2021 by Ana Garcia
We had a move scheduled for 11:00 am. We were supposed to be done by 5pm, the limit per our new place.Well, they showed up at my old apartment at 2 pm, and they were supposed to help with packing. They did, but I missed the building deadline, had to pay a fine, and had pre-term labor contractions induced by stress.Don’t hire them.Unprofessional.Service: Local moving
