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March 2024 by Adam Y.
Why the heck is this branch closed at 5?!?!? People get off work at 5pm. Bravo. Ridiculous that you would change your hours when 5pm is the standard get-off time for most people.
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December 2023 by Adam S.
Worst Wells fargo location ever!!! 25 people are just waiting on just one Teller while the other employees just chatting with each other and when is someone one complaining magically they go and help a few and then act they got something to do. And their manager is someone else just walking around and absolutely doing nothing just looking at the long line and smile, he should just try his best for the customers not just don't care. I highly don't recommend you guys go there I rather dive an extra 2 miles to different one than this location. So disappointed!
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December 2023 by Carly W.
So many employees standing around chit chatting while the line of customers is so long. Terrible service.
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September 2023 by boby gurung
Service was to slow and others bankers never asked me to fill the form but they were asking me to fill the form it’s okay fine but customer only 4or 5 they took litterly 40 minute to get ours cash and we’re thinking we’ve a big transaction we don’t need wait but we’ve waited job done but bank service can be much better
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August 2023 by Kathy L.
Refused: Open account ( must have appt) Closing account Customer service of change PIN number But 2 and 3 at the time stand around talking n laughing
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July 2023 by Einah P.
Worst customer service ever! I filed a complaint through the customer service department with these two. I came here because I got an sign-on bonus offer for $525 if you deposit 25,000. First, Nicholas asked me if I have 25,000? How rude is that? Of course I have the money hence why I came to this branch! And he was telling me "I only have 3minutes to talk to you" wow! Really?! So I said let me talk to your manager. And here comes Kristalyn, even worse! She don't know nothing about the offer, very hesitant to help. She said "just to let you know I have a lot of responsibilities right now than to be talking to you" HAHA! These guys are funny! Not willing to help a customer that would put $25k to their bank? Closing my account soon! Very bad experience.
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April 2023 by Bruce P.
This bank and Wells Fargo in general have been truly horrible to deal with. Got to get away from them. The list of poor service is long and boring.
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March 2023 by Noroollah Rezayi
It's good bank
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February 2023 by Mark Roy
Employees always helpful ! I moved a town away from SSF to Daly City/Colma & still come to this Wells Fargo on Chestnut. I visit many Wells Fargos in the Bay Area & this one imo is the best !
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January 2023 by Gurbir Singh
Unfortunate, my experience was not good. I stood in line to cash a check from a client; the teller found the client signature to a bit odd and said they will verify with the originator. After the bank called to let me know that all was good, I made another trip to bank during a break from work. The bank was unable to make an exception so that I didn't have to stand in line the 2nd time. I walked out and had to ask the client to get a Casher's check. I bet he was not happy for having to do that.
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December 2022 by Billy A.
Worst customer service I've ever experienced from a "branch manager" very rude talks to you like she's better then you. Closing my account due to the lack of professionalism from this location!
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November 2022 by Madi M.
The male asian teller was extremely condescending, aggressive and honestly racist towards me. I can't believe other tellers were around and said nothing. The lack of human decency from this man was appalling and I am truly sad people like this exist. I hope he is happy knowing he made a woman cry. (I believe his last name was "Ko" because he did something at that counter but I am not 100% sure and do not want to incorrectly accuse anyone)
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October 2022 by MIke W.
Long lines. At 3 pm. Only 1 teller. It's about 30 to 45 minutes waiting. Chestnut ave SSF location. Called customer support, they said go to another branch. LoL.
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May 2022 by Ann Esparza
I Love Wells Fargo Bank
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November 2021 by Juan S.
Iv been with wells Fargo for many years and in 2021 the accessed my account with out my permission and robbed me for 1500 dollars. I only found out because I checked my monthly statement. I called to get information on what happened and the lady said she was not authorized to give me any informed on what happened, and that I would have to wait to recieve a letter whare even thing would be explained. So I contacted my attorney. 2 days later we called wells Fargo from his office and spoke to another person and she explained that a mistake was done and my money would be back in my account in 30 to 45 days which still did not make any sense. I have lost complete confidence in them. (Its against the law to access anyone's bank account without prior notice to the account holder and till this day I have not received a letter with a explanation. At this point I have opened another account with a credit union.
