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November 2023 by Cj L.
This place CVS in Campo Rd. Is horrible, don't take your prescription here. They are rude and unprofessional , attached is a screenshot of the time I was put on hold. They don't care . I went in the lobby one night and there was this customer who mentioned that he was also having a hard time getting a hold of someone in the pharmacy and by the time he got to the line at 7 pm. They told him they were closed. He was pleading to get his sons prescription. The drive thru is a joke. They dont even get to the window until you bang o it. When i called the last time they tried putting me on hold, well the representative forgot to put me on hold and mute cuz as soon as i was placed on hold ,you can hear them cussing and telling one another "the whole fucking family is calling". I get it customer service can be so stressful but if you know your profession is going to face challenges ,dealing withbpeoples health and drugs ,then dont work at a job that deals with that. Very unprofession. My oppinion ,if you want to find out what unprofessional service is, then by all means go to this location. e
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September 2023 by Oj M.
If you have a medical condition and in a dire need of a medicine. This is not your pharmacy. Pharmacists leave you hanging on the phone and most of the time rude.
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August 2023 by Dalia C.
Never ending phone issues, never ending attitude, never ending rude customer service, this is not just specific to the pharmacy staff, this also includes the rude store manager Lori. I have no idea how she was hired as a store manager! I transferred my prescriptions out of there and not going to shop there anymore. I hope they close down soon, it's a waste of good space.
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July 2023 by Annie T.
The front of the stores customer service is spectacular, however the pharmacy here is by far the worst phones constantly not working, constant run around just to get your prescription back and forth calling to the pharmacy and my doctors office . Came in 3 times within a week and a half for prenatal medication and got the run around each time finally got fed up and called drs office to have it sent to a different pharmacy medicine ready within a hour I honestly don't understand why it was so difficult for this pharmacy to do the same I will NEVER EVER return to this pharmacy after always getting my medications here. HIGHLY disappointed
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April 2023 by Augusto C.
Very unprofessional.As a paying customer I ask to use the restroom and was denied to use the bathroom "I locked the bathroom because it's late." That is what Nicole said.Also Johnathan the manager was there and didn't do anything to help .All he said was "sorry"
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February 2023 by Jade C.
I never have issues running into here. I pick my meds up quickly with minimal wait. The prices for some items are expensive so just go to the grocery store down the street. I love their selection of medicine and makeup. I also love using the photo lab. My pictures are always good quality and print in 5 minutes!
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December 2022 by Kenneth P.
Worst service I've ever experienced at a pharmacy. A much needed prescription sent back to doctor because they didn't have it. No notice nothing. Called in at approximately 2pm. I called at 4 for status and was informed that they just sent it back Now doctors office is closed and it will be two days before they reopen. Can't get anything done. I'll never use this business again
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April 2022 by Jeanne S.
Worst Pharmacy I have ever used. Can't get the order right, can't get it delivered, can't stop an order already taken off my list..can't get through on the phone. I'm looking for where else might have their act together.
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March 2022 by Angela G.
CVS in general okay, the pharmacy area is a nightmare!! I can't wait to switch. They keep u on hold without asking, they never know the answers to any medical questions. Run just run.
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December 2021 by Jada ..
I live in the area so I have been to this CVS various times. I always have an okay experience, nothing great..I have learned to not expect much from this place, however today, Alan changed my mind!! I walked in inquiring about the covid testing, I walked around the entire store but I couldn't find any associates until I came across Alan, he immediately greeted me and offered to help. He explained that they are currently only accepting appointments only but he told me how to schedule online. In addition to that, he told me about the at home kits that they have. He was so helpful, detailed, personable and kind, he literally restored my faith in CVS employees!! Thanks for all your help, Alan!
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April 2021 by Diane P.
It was hellish just to get my prescription over here. It's been a week of getting bounced like a ball from CVS to my doctor's clinic. My doctor's office keep on faxing the prescription to them, and they keep on telling me my prescription is not there. It's been a full week since I tried to have my prescription sent over to them, and I'm now out of medication. They eventually admitted in the end that their fax machine has been acting up. What the heck?! Maybe you guys should get fax machine fixed so you can get new prescriptions. Do you not want more business by getting new prescriptions? How the heck does your patients get their medications then if your fax machine is not working?!The pharmacists who answer the phone are not very nice as well. They don't get that I wait for up to an hour just to talk to someone. If Rite Aid did not stop having the exact brand of medication I use, I won't even bother with this pharmacy who has a severe lack of customer service. I even had to wait on the phone while working in my office, risking being reprimanded, just to talk to someone. And I still don't have my medication. Thanks CVS Spring Valley for being so horrible. Wait until you guys lose all your customers for being so NOT helpful.